Summary
Overview
Work history
Education
Skills
Timeline
Generic

Madison Hunt

Southampton,Hampshire

Summary

Dedicated healthcare professional with extensive expertise in dementia care, palliative care, and assisted living procedures. Demonstrates proficiency in medical software and specialised equipment, ensuring adherence to healthcare compliance standards and GDPR knowledge. Skilled in emergency response readiness, infection control measures, and medication administration, complemented by excellent communication skills and adaptive team player qualities. Committed to promoting health through responsive listening and cultural awareness training while maintaining organisational standards adherence. Career goals include advancing elderly support expertise and enhancing safeguarding principles knowledge.

Previous service-focused customer relations team member experienced in handling high call volumes with impeccable phone manner. Skilled in documentation, time management and multitasking.

Offering reliability and strong work ethic with keen eye for cleanliness. Knowledgeable about maintaining vehicle interiors and exteriors to high standards. Strong teamwork, time management, and attention to detail. Ready to use and develop organisational, communication, and practical cleaning skills in a Cleaning assitant role.

Overview

8
8
years of professional experience
5
5
years of post-secondary education

Work history

Customer Services Advisor

Medigold Health
Remote
04.2024 - Current
  • Guided customers through troubleshooting process with patience and clarity.
  • Responded to difficult situations calmly, gained trust of aggrieved customers.
  • Strengthened client relationships with clear communication and problem-solving skills.
  • Resolved pressing customer issues, ensured repeat business.
  • Optimised resource allocation during peak hours, prevented long wait times for callers.
  • Handled high volume of calls daily for faster issue resolution.
  • Exhibited excellent multitasking skills by balancing various responsibilities simultaneously without compromising efficiency or quality of work output.
  • Administered mail distribution process, ensuring each department received its correspondence in a timely manner.
  • Confident use of Excel, word and Outlook.

Occupational health technician

Medigold Health
Various Locations (Travelling)
08.2022 - 04.2024
  • Improved employee wellness by conducting regular health and safety assessments.
  • Conducted regular noise level checks to maintain auditory wellbeing amongst staff.
  • Maintained up-to-date knowledge of occupational health regulations, ensuring company-wide compliance.
  • Managed confidential medical records, safeguarding privacy rights of employees.
  • Undertaken Alcohol and Drug testing, Adhering to the correct procedures.
  • Carrying out Blood pressure testing, Audiometry testing, Various Visual acuity testing, Musculoskeletal assessments, Lung function assessments and wellbeing assessments.
  • Consistent use of health care equipment, ensuring it is within use standards, ensuring all equipment is clean reducing risk of infection/cross contamination.
  • Implemented proper waste storage and disposal measures to manage refuse.
  • Provided solutions and implementation plans for health, hygiene and sanitation issues.

Health care assistant

NHS
Southampton, Hampshire
12.2021 - 06.2023
  • Ensured infection control measures were adhered to strictly for a safe environment for both staff and patients alike.
  • Collaborated with nurses to provide comprehensive patient care, ensuring a smooth recovery path.
  • Managed personal hygiene of bed-bound patients, maintained dignity and respect at all times.
  • Escorted patients for tests or procedures within the hospital premises whilst ensuring their safety and comfort.
  • Liaised between patients and healthcare professionals, facilitated effective communication channels.
  • Upheld patient confidentiality at all times whilst performing duties as per data protection norms set down by the NHS.
  • Assisted in patient care, improved comfort and well-being.
  • Administered non-prescription medication under supervision, relieved minor discomforts swiftly.
  • Delivered high-quality patient service by maintaining cleanliness in wards.
  • Monitored vital signs of patients with meticulous attention to detail for accurate readings.
  • Kept detailed records of patient progress, assisted medical staff in treatment planning.
  • Provided basic health education to patients for proper self-care post discharge.
  • Assisted in all aspects of personal care, retaining comfort and dignity.
  • Vigilantly monitored changes in physical and mental health, reporting deterioration to senior carers for urgent attention.
  • Empowered vulnerable individuals to retain maximum independence through targeted care.
  • Charted daily observations, mobility activity and eating percentages to aid continued client assessment.
  • Helped service users improve their independence, building strength and confidence to enhance daily living.
  • Demonstrated consistent respect and privacy for care users, maintaining dignity irrespective of circumstance.
  • Monitored Blood Pressure, Oxygen Levels, Blood sugars, Redressed wounds.


Care assistant

Hartford Care
Southampton , Hampshire
05.2020 - 11.2021
  • Provided emotional support to patients, improving their mental wellbeing.
  • Helped with personal care tasks, promoting hygiene and cleanliness amongst patients.
  • Encouraged independence among patients whilst assisting them with tasks.
  • Respected privacy and dignity of each resident during provision of care services.
  • Charted daily observations, mobility activity and eating percentages to aid continued client assessment.
  • Answered questions from clients, family members, and other carers.
  • Adhered strictly to professional standards, regulations and policies at all times while executing duties.
  • Participated actively in team meetings discussing ways to improve service delivery leading to enhanced quality of life for the residents.
  • Maintained a calm demeanor during crisis situations thus providing reassurance to both the residents and their families.
  • Ensured safe environment by maintaining orderliness and cleanliness in the facility.
  • Responded promptly to emergency situations, ensuring safety of all residents.
  • Monitored vital signs of patients for early detection of health complications.
  • Facilitated smooth communication between patients and medical staff, fostering understanding and trust.
  • Followed strict dietary plans tailored for each patient's health condition resulting in improved overall health status of residents.
  • Helped individuals with day-to-day activities while consistently encouraging independence and self-belief.
  • Maintained high levels of client satisfaction by providing tailored, personalised care that consistently met individual needs.
  • Submitted reports to manager regarding status of client.
  • Maintained optimal safety standards throughout client home and care environments, prioritising risk-reduction, health and hygiene.

Retail sales associate

Sports Direct
Southampton, Hampshire
10.2019 - 01.2020
  • Provided product knowledge to customers for informed purchases.
  • Handled cash transactions accurately maintaining financial integrity.
  • Collaborated with team members for efficient store operations.
  • Contributed to sales targets through active promotion of products.
  • Facilitated smooth checkout process, reducing wait times for customers.
  • Enhanced customer satisfaction by addressing and resolving complaints efficiently.
  • Participated in staff meetings contributing valuable insights for improvement.
  • Maintained tidy sales floor to enhance shopping experience.
  • Upheld company policies whilst interacting with customers and colleagues.

Waitress

The Anchor Inn, Eling
Totton, Southampton, Hampshire
05.2017 - 05.2019
  • Met special dietary requests with careful preparation and presentation of dishes.
  • Accommodated special event needs, provided customised services for parties.
  • Optimised workflow in busy periods through successful coordination with the kitchen staff.
  • Executed food and drink orders accurately to improve customer satisfaction rates.
  • Utilised professional communication skills to resolve customer complaints.
  • Assisted with inventory management, streamlined restaurant operations.
  • Maintained clean and organised dining area for customer comfort.
  • Managed table settings for enhanced dining experience.
  • Demonstrated excellent multitasking abilities for timely delivery of orders.
  • Provided friendly, courteous service, maximising positive customer satisfaction ratings.
  • Collaborated with kitchen staff to ensure order accuracy.

Education

GCSEs -

Redbridge Community School
Southampton
09.2014 - 07.2019

Skills

  • Multitasking efficiency
  • Personal accountability
  • GDPR knowledge
  • Specialised equipment experience
  • Medical software proficiency
  • Dementia care expertise
  • Healthcare compliance standards
  • Assisted living procedures familiarity
  • Palliative care experience
  • Emergency response readiness
  • Responsive listening skills
  • Bathing and dressing assistance
  • Elderly support expertise
  • Health promotion knowledge
  • Boundary respect
  • Personal hygiene assistance
  • First aid certification
  • Housekeeping skills
  • Infection control measures
  • Cultural awareness training
  • Safeguarding principles knowledge
  • Medication administration expertise
  • Organisational standards adherence
  • Efficient time management skills
  • Excellent communication skills
  • Adaptive team player

Timeline

Customer Services Advisor

Medigold Health
04.2024 - Current

Occupational health technician

Medigold Health
08.2022 - 04.2024

Health care assistant

NHS
12.2021 - 06.2023

Care assistant

Hartford Care
05.2020 - 11.2021

Retail sales associate

Sports Direct
10.2019 - 01.2020

Waitress

The Anchor Inn, Eling
05.2017 - 05.2019

GCSEs -

Redbridge Community School
09.2014 - 07.2019

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Madison Hunt