Madison Gordon
Greater london
Summary
I am a highly motivated and a driven individual who is eager to learn, polite and very trustworthy with a can do attitude, teamed with a keen eye for detail. I have a bubbly and friendly manner and extremely easy to get on with. Not only am I able to use my initiative and work well with little instruction but I am capable of being a strong team player as I am always willing to assist others when possible and to keep colleagues informed and updated on all processes that may affect them. Excellent communication and organisational skills, and multitasking enables me to prioritise my workload effectively to meet my deadlines and to keep all updated in the process. In all, I have very strong office skills which cover a range of areas principally administration, secretarial, finance, healthcare and legal. Experienced in supporting senior executives with calendar management, travel arrangements, and meeting coordination. Excel at streamlining office operations, ensuring smooth workflows, and fostering professional relationships. Adept at handling confidential information with utmost discretion and professionalism.
Overview
18
18
years of professional experience
Work History
Live-In Carer
Sweet tree
05.2025 - Current
- Conducted regular household tasks such as cleaning, laundry, and shopping, ensuring a comfortable living environment.
- Provided 24/7 support to patients by staying at resident homes.
- Assisted clients with daily personal hygiene, including bathing, dressing, and grooming, to promote dignity and independence.
- Used hoists to get clients into and out of beds and chairs when required.
- Supported clients during outings and appointments, providing transportation and mobility assistance.
- Documented care activities, changes in condition and responses to treatment using onetouch.
- Maintained excellent relationships with families and clients by providing friendly, helpful, compassionate and caring service.
- Administered medication as prescribed by healthcare professionals, monitoring for adverse reactions and maintaining meticulous records.
Live-In Carer
Agincare
04.2022 - 06.2023
- Providing personal & domestic healthcare services residentially to service users
- Maintaining data protection and staying within GDPR guidelines and keeping to all laws whilst undertaking work including safety whilst at work.
- Maintaining of records
- Ensuring all training and personal development training up to date.
- Liasing with social workers , other appropriate related authority and other health professionals and family members.
- Documented daily observations and care provided, ensuring accuracy and completeness for continuity of care.
- Prepared nutritious meals and snacks, taking into account dietary requirements and preferences to promote healthy living.
Finance Officer
London borough of Bexley
04.2019 - 11.2021
- General admin Duties
- Processing invoices
- Updated general, sales and purchasing ledgers on schedule and verified information against documentation.
- Managed and independently completed company payrolls, invoices, VAT and other expenses.
- Answer queries from the public or internally
- Accounts Payable duties
- Maintaining data protection and staying within GDPR guidelines, using and maintaining other relevant government laws
- Working within a team
- Working alongside other relevant social and legal authorities and other departments
- Using the councils in-house system and Microsoft office packages, amongst other package
Delivery Driver
Amazon Flex
01.2020 - 07.2020
- Delivering amazon prime & amazon fresh orders.
- Delivered goods to customers' premises within set timeframes, maintaining high levels of punctuality and reliability.
- Built strong relationships with regular customers, fostering loyalty and positive feedback for the company.
- Utilised GPS and route planning software to optimise delivery routes, reducing fuel consumption and delivery times.
- Resolved customer complaints and adjusted orders to satisfaction post-delivery.
Trainee Driving instructor
Self employed
10.2016 - 06.2019
- Training to instruct pupils on how to drive
- Improving pupils driving skills
- Explained basic workings of car controls and internal operations.
- Assessed individual learner needs, tailoring lesson plans for enhanced understanding and confidence.
- Maintained a calm and supportive teaching environment, reducing learner anxiety and promoting success.
- Maintained working knowledge of up-to-date UK highway code.
Health Care Assistant
Allied Healthcare
07.2014 - 03.2015
- Home care Visits
- Personal care
- Domestic care
- Liaise with social workers, local authority etc
- Maintain Data Protection 1998
- Supported patients with nutrition and hydration needs, ensuring they received appropriate meals and assisting with feeding when necessary.
- Documented care provided and observations accurately in patient records, ensuring legal compliance and continuity of care.
- Delivered end-of-life care with sensitivity and compassion, supporting patients and their families during difficult times.
- Monitored and recorded vital signs, contributing to health assessments and care plans.
- Maintained and updated digital patient records and medical information.
Executive Assistant
The Nautical Institute
01.2014 - 06.2014
- Duties (maintaining and updating records, faxing, filing, scanning etc)
- Booking and setting up meetings
- Meeting & Greeting Clients
- Diary Management
- Mail handling and dealing with correspondence (electronic and paper)
- Processing invoices
- General support for director
- Scheduled and confirmed appointments for clients, customers, and executives to maximise time management.
- Handled sensitive information with discretion, adhering to data protection laws and company policies.
- Collaborated with other departments to ensure cohesive business operations and effective communication.
- Arranged international travel, visas, accommodation, and itineraries for executives to facilitate seamless business operations.
- Controlled access to executives by screening, redirecting, and responding to incoming correspondence to maintain confidentiality.
- Minute taking
Medical Receptionist, 50 Pembroke Court Chatham Maritime
NHS
07.2013 - 08.2013
- First point of contact within the practice for patients and visitors
- Managing Switchboard
- General Admin and reception duties
- Diary management
- Fire warden
- Greeted patients upon arrival, verified personal information, and updated records in the electronic health system.
- Handled confidential patient information with discretion, adhering to data protection regulations.
- Carried out ad-hoc documentation, communication and administrative functions.
- Requested patient medical records and followed established procedures for creating surgery records for new patients.
- Coordinated with healthcare professionals to manage daily schedules, maximising efficiency and patient satisfaction.
- Completed photocopying, incoming and outgoing mail and other general administrative duties to facilitate smooth operations.
- Monitored office inventory and supplies, ordering new supplies to meet patient and practice needs.
Office Administrator
Minrod care
07.2012 - 10.2012
- Duties (maintaining and updating records, faxing, filing, scanning etc)
- Meeting & Greeting Clients
- Diary Management
- Processing invoices
- General support for director
- Managed daily office operations, coordinated meetings, and scheduled appointments for seamless business functionality.
- Applied strong problem-solving skills to address and resolve office-related issues promptly, minimising disruption to business operations.
- Monitored email inboxes, prioritised messages, and facilitated communication between departments and external stakeholders.
- Generated comprehensive quality reports, presentations and spreadsheets, delivering to management within agreed deadlines.
- Administered HR duties, including maintaining employee records, processing new hire paperwork, and overseeing payroll activities.
- Liaised with external vendors and service providers, fostering relationships that resulted in improved service and cost savings.
- Minute taking
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Safeguarded company information by maintaining strict confidentiality protocols and ensuring secure document storage practices.
Customer Service Sales Advisor
Brighthouse
06.2010 - 10.2011
- Identifying & assisting customers' needs
- Dealing with enquiries as well as complaints via telephone and face to face
- Learning & promoting new products
- General banking
- Signing contracts
- Chasing payments
- Booking & checking deliveries
- General Admin duties
- Ordering stock & supplies
- Maintaining Data Protection Act 1998
- Meeting targets
- Resolved customer issues and complaints with quick-thinking problem-solving.
- Cold called customers to build lead database.
Crew Member
Mcdonalds
06.2009 - 01.2010
- Delivered fast, accurate service for positive customer experience.
- Handled customer complaints with empathy and professionalism, working to resolve issues quickly.
- Took customer orders accurately, offering menu recommendations and answering queries about ingredients.
- Processed payments efficiently, handling cash, credit card transactions, and providing accurate change.
- Implemented time-management skills to handle multiple tasks efficiently during busy periods.
- Completed cleaning and serving tasks to high-quality standards.
- Ordered fresh ingredient deliveries to meet stock demand.
Finance Assistant
London Borough of Richmond upon Thames
01.2008 - 05.2009
- Updated and maintained accounting journals, ledgers, and other records detailing financial transactions.
- Tax and VAT returns
- Chasing payments
- Answering queries
- Working within a Team
- Inputting BACS and CHAPS payments using the company's Financial Director banking system SAP
- Providing administrative support, including filing, word processing and minute taking.
- Maintaining petty cash imprest for the company, reimbursing members of staff for eligible expenditure.
- Providing cover for the Finance Officer - Financial Administration
- Processed invoices and purchase orders efficiently, guaranteeing timely payments to suppliers and contractors.
- Minute taking
- Maintained confidentiality of sensitive financial information, safeguarding both company data and client privacy.
- Helped reconcile bank statements and accounts and maintain accuracy and current records.
- Managed office inventory and ordered new supplies when items were running low.
- Contributed to successful audit completion, preparing necessary documentation and answering auditor queries.
- Supported senior finance staff with ad-hoc analysis, providing critical data for strategic decision-making.
Education
Certificate of Higher Education - AAT level 1
Lewisham college
London12.2018
NVQ Level 2 - Business administration
Bicton College
12.2012
Business Admin and Secretarial -
Orpington College
06.2008
GCSE's A -D - including English & Math
Eltham Hill Technology College
06.2005
Bachelor of Science - Psychology with counselling
The Open University
Certificate of Higher Education - AAT level 2
McArthur
Skills
- Literate
- Numerate
- Strong team member
- Excellent computer knowledge
- Organised
- Strong administrative skills
- Excellent Customer Service Skills
- Awareness of Health and safety procedures
- General Administrative and secretarial skills
- Proficiency in Microsoft office packages
- Oracle - FIS
- Accounts Payable
- Great multitasker
- Data protection compliance
- Care documentation
- Basic life support
- Hoist operation
- Dementia awareness
- Time-management
- First Aid
- Records management
- Invoice processing
- Accounts payable, receivable, general ledger accounting
- Quickbooks
- SAP
Personal Information
Education
other,other
Custom Section
Alyssia Forsythe
Languages
1,A1
Languages
French
English
Bilingual or Proficient (C2)
Timeline
Live-In Carer
Sweet tree
05.2025 - Current
Live-In Carer
Agincare
04.2022 - 06.2023
Delivery Driver
Amazon Flex
01.2020 - 07.2020
Finance Officer
London borough of Bexley
04.2019 - 11.2021
Trainee Driving instructor
Self employed
10.2016 - 06.2019
Health Care Assistant
Allied Healthcare
07.2014 - 03.2015
Executive Assistant
The Nautical Institute
01.2014 - 06.2014
Medical Receptionist, 50 Pembroke Court Chatham Maritime
NHS
07.2013 - 08.2013
Office Administrator
Minrod care
07.2012 - 10.2012
Customer Service Sales Advisor
Brighthouse
06.2010 - 10.2011
Crew Member
Mcdonalds
06.2009 - 01.2010
Finance Assistant
London Borough of Richmond upon Thames
01.2008 - 05.2009
Certificate of Higher Education - AAT level 1
Lewisham college
NVQ Level 2 - Business administration
Bicton College
Business Admin and Secretarial -
Orpington College
GCSE's A -D - including English & Math
Eltham Hill Technology College
Bachelor of Science - Psychology with counselling
The Open University
Certificate of Higher Education - AAT level 2
McArthur
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