Summary
Overview
Work history
Education
Skills
Timeline
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Madison Fowler

Madison Fowler

St Albans,Hertfordshire

Summary

Personable and entrepreneurial beautician with strong history of providing high standards of makeup, hair and hospitality services in leadership positions. Recognised for working quickly and accurately in time-pressured conditions with department and branch supervisor responsibilities. Exceptional at training and mentoring junior members of staff. Hard working and service-oriented with an outgoing friendly personality.

Overview

12
12
years of professional experience

Work history

Spa Concierge

Sopwell House Spa
St Albans, Hertfordshire
12.2024 - Current
  • Recommended and Scheduled Treatments.
  • Created Guest Profiles.
  • Checked-in guests.
  • Prepared and presented reports on volumes, customer usage trends and revenues
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Founder and Stylist

Weaves by Maddie
West Drayton, Middlesex
02.2019 - Current
  • Launched my own business in 2019 focusing on hair styling and beauty consultation.
  • Built a regular customer base via social media reach
  • Selected hair colours based on individual preference to produce results surpassing customer expectations.
  • Designed and executed various hair services, including cuts, colours, perms and extensions.
  • Maintained knowledge of latest hair trends to deliver fresh styles aligned with clients needs and preferences.
  • Purchased supplies to maintain full stock and inventory.
  • Managed appointments and schedules to smooth workflow.
  • Sanitised workstations and salon equipment to maintain high standards of cleanliness.
  • Registered new clients and updated information of existing clients on logbook.
  • Maintained all financial accounts and invoicing.

Media Production

Freelance
London
01.2022 - 12.2024
  • I have been working as a freelance media production assistant using my beautician skills and also assisting with Social Media campaigns
  • Fulfilled make-up briefs and client specifications under strict time pressures.
  • Assessed skin type and facial structure to select appropriate products and application tools.
  • Demonstrated practical understanding of lighting, special effects and photographic processes to select appropriate make-up techniques.
  • Used diverse cosmetics to create on-trend looks, contour facial features and enhance skin tone.
  • Kept up-to-date with industry standards, trends and techniques.
  • Clients include: Bayliss & Harding assisting the make-up for an upcoming Christmas advertisement. Posting, scheduling a tracking Social Media posts also for Bayliss and Harding.

Supervisor

Indigo Sun
Watford, Hertfordshire
08.2021 - 06.2023
  • Managed daily planning of workplace operations, clearly communicating targets and tasks to staff for smooth, efficient delivery.
  • Ensured clean, sanitised salon to create positive, welcoming environment for customers.
  • Handled salon accounts and managed banking arrangements.
  • Undertook staffing scheduling and forecasting.

Acting Account Manager

L'Oréal
High Wycombe, Buckinghamshire
01.2019 - 01.2021
  • Led a team of 3 sales specialists in store.
  • Managed to high predictability of store revenue against target
  • Assisted customers with product selection and sales, recommending items to increase transaction value.
  • Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
  • Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
  • Prepared products for sales floor, presenting items immaculately for appealing displays.
  • Organising in-store events and promotions to drive to counter targets
  • Creating quarterly and monthly business plans and reporting results against plan.

Hospitality Administrator

The Greyhound Inn
Chalfont Saint Peter, Buckinghamshire
01.2017 - 01.2018
  • Maintained accurate records of bookings on hotel and restaurant reservation system and forecasted revenue streams.
  • Responded to customer concerns with speed and knowledge, delivering professional, personalised service.
  • Actioned and resolved guest feedback to boost service quality.
  • Worked closely with customers to meet their event goals at the venue, maintain deadlines and resolve complaints or service issues.
  • Coordinated events held at the venue


Service Assistant

Perch and Co
Croxley Green, Hertfordshire
01.2014 - 01.2016
  • Made and served high-volume beverages and food with speed, quality and consistency, thriving in fast-paced cafe environments.
  • Built strong relationships with customers, recalling names and regular orders to maintain rapport and loyalty.
  • Warmly greeted and served customers, promptly processing payments to minimise wait times.
  • Built and nurtured customer loyalty by remembering personal preferences.
  • Fulfilled personalised orders with speciality milk options, meeting strict dietary requirements.

Education

West Herts College
2018

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Community College
2015

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Great Marlow school
2014

Skills


  • Superb time management
  • Outgoing and enthusiastic
  • Confident communicator
  • Outstanding customer service
  • Client management
  • Highly proficient in cosmetic product knowledge
  • Cosmetology principles
  • Braiding and weaving
  • Hair artistry
  • Hair extensions
  • Make-up artistry
  • Record-keeping and book keeping
  • Office supply management

Timeline

Spa Concierge

Sopwell House Spa
12.2024 - Current

Media Production

Freelance
01.2022 - 12.2024

Supervisor

Indigo Sun
08.2021 - 06.2023

Founder and Stylist

Weaves by Maddie
02.2019 - Current

Acting Account Manager

L'Oréal
01.2019 - 01.2021

Hospitality Administrator

The Greyhound Inn
01.2017 - 01.2018

Service Assistant

Perch and Co
01.2014 - 01.2016

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Community College

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Great Marlow school

West Herts College

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