Madison Brook
london,City of London
Summary
Reliable Waiter and Bartender with 2 years of hospitality experience. Offers flexible shifts to meet team goals and peak trading times. Barista and Cocktail Bartending trained. Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.
Overview
2
2
years of professional experience
7
7
years of post-secondary education
Work history
Bartender/Waitress
Tgi Fridays
Lakeside Shopping Centre
2022.11 - 2023.03
- Maintained a clean and organised bar, enhancing customer satisfaction.
- Provided excellent service to customers, resulting in repeat business.
- Demonstrated knowledge of drink recipes for improved customer experience.
- Managed stock levels efficiently, preventing shortage during peak hours.
- Trained new staff members effectively, ensuring top-notch service standards were maintained.
- Enhanced customer satisfaction by promptly attending to queries and requests.
- Managed table settings for optimal dining experience.
- Handled payment transactions to guarantee smooth customer checkout process.
TA
Vicarage primary school
East Ham
2022.01 - 2022.07
- Improved classroom management by implementing creative learning strategies.
- Developed individualised education plans to address student needs.
- Coordinated educational activities, resulting in a more organised learning environment.
- Enhanced student engagement with interactive teaching methods.
- Managed pupil behaviour to maintain a positive classroom atmosphere.
- Collaborated with staff members for successful school events.
- Facilitated communication between parents and teachers for better student progress monitoring.
Bartender
TGI Fridays UK
Lakeside Shopping Centre
2021.11 - 2022.06
- Maintained a clean and organised bar, enhancing customer satisfaction.
- Recommended drinks to customers, increasing overall sales.
- Managed stock levels efficiently, preventing shortage during peak hours.
- Ensured compliance with all health and safety regulations by regular inspections and maintenance checks.
- Trained new staff members effectively, ensuring top-notch service standards were maintained.
- Promoted special events and offers effectively leading to increased footfall on those days.
- Adapted quickly to different situations maintaining efficiency even under pressure.
Sales Assistant
NEXT
London
2021.02 - 2021.10
- Assisted customers with product selection for optimal satisfaction.
- Offered personalised shopping advice to enhance customer experiences.
- Ensured stock replenishment in a timely manner to maintain product availability.
- Handled cash transactions swiftly, ensuring accurate accounting at the end of each shift.
- Built strong relationships with regular customers for repeat business.
- Managed till operations smoothly, reducing waiting time for customers.
Education
SLQ Level 1 Qualification in Sports Leadership -
Jo Richardson
2019.09 - 2020.02
Diploma of higher education in Health and social care - Heath and Social Care
Barking and Dagenham College
Dagenham, Barking and Dagenham 2020.09 - 2022.06
GCSEs -
Jo Richardson School
Dagenham, Barking and Dagenham 2015.09 - 2020.02
Skills
- Organisation
- Teamwork
- Time Management
- Communication
- Conflict Resolution
- Strong memory retention
- Up-Selling techniques
- Beer pouring proficiency
- Customer engagement
Timeline
Bartender/Waitress
Tgi Fridays
2022.11 - 2023.03
TA
Vicarage primary school
2022.01 - 2022.07
Bartender
TGI Fridays UK
2021.11 - 2022.06
Sales Assistant
NEXT
2021.02 - 2021.10
Diploma of higher education in Health and social care - Heath and Social Care
Barking and Dagenham College
2020.09 - 2022.06
SLQ Level 1 Qualification in Sports Leadership -
Jo Richardson
2019.09 - 2020.02
GCSEs -
Jo Richardson School
2015.09 - 2020.02