Madison Adam
Solihull
Summary
I am an energetic employee, well-versed in strong communication and organisation skills. I seek solutions to problems and apply extensive analytical knowledge to findings in both my work and personal life. I am adept at multi-tasking and skilled in writing both essays and reports, with a commitment to always delivering high-quality work.
Overview
5
5
years of professional experience
Work history
Mini golf, café and range supervisor
Four Ashes
Solihull
03.2024 - Current
- Delegated tasks appropriately, achieved balanced workload among team members.
- Assisted in the training of new staff members.
- Provided excellent customer service with broad knowledge of golf products and services.
- Greeted guests warmly upon arrival at the golf course, creating a welcoming environment.
- Checked cleanliness and presentation standards on daily basis to ensure top-notch ambience.
- Checked customer IDs to confirm age before selling age-restricted products.
- Balanced till at end of day, maintaining accurate records.
- Completed opening and closing procedures each day.
- Used cash registers and POS systems to request and record customer orders and compute transactions.
- Processed sales, exchange and refund transactions efficiently to reduce customer waiting times.
- Counted change correctly and issued customer receipts.
Receptionist
Park lane fencing
Birmingham
03.2023 - 09.2023
- Served as the initial point of contact for guests; providing warm greetings and helpful assistance upon arrival.
- Completed data entry tasks whilst adhering to strict deadlines.
- Administered mail distribution process, ensuring each department received its correspondence in a timely manner.
- Assisted with administrative tasks, improving overall functionality of the office.
- Managed phone calls, resulting in effective communication flow within the company.
- Handled appointment scheduling to ensure smooth daily operations.
Bartender waiter
SKOGEN
Solihull
03.2022 - 02.2023
- Checked identification to ensure legal age requirements for alcohol consumption were met.
- Ensured compliance with hygiene standards through routine cleaning tasks.
- Managed end-of-night closing duties for a seamless handover to morning staff.
- Prepared cocktails, draughts, and mixed drinks to meet customer tastes.
- Handled cash transactions accurately preventing discrepancies in daily takings.
- Kept customers satisfied with timely service delivery.
- Maintained cleanliness of the bar area by regular sweeping and mopping.
- Provided outstanding customer experience, pairing beverages to match menu selections and budgetary concerns.
- Input orders into register, calculated bills and collected payments.
Ticket scanner
Ian Rogers Media Ltd
Birmingham
06.2020 - 06.2022
- Maintained order during busy periods with efficient ticket processing.
- Collaborated with security staff for a secured environment at events.
- Conducted regular checks on scanning equipment to avoid any technical issues during rush hours.
- Prevented disruption at entrances by effectively handling large crowds.
- Handled queries from customers, resulting in positive feedback.
- Achieved zero discrepancies in ticket accountability through meticulous record keeping.
- Assisted in crowd control for smoother event operations.
Education
A-Levels - Psychology
Solihull Sixth Form Collage
Solihull 09.2021 - 06.2023
A-Levels - Business
Solihull Sixth Form Collage
Solihull 09.2021 - 06.2023
Higher National Diploma - Applied Science
Solihull Sixth Form Collage
Solihull 09.2021 - 06.2023
Bachelor of Science - Psychology
Birmingham City University
Birmingham 09.2024 -
Skills
- Communication skills
- Independent researching
- Analysing Data
- Time Management
- Customer focus
- Multitasking
- Writing Essays and Reports
Affiliations
- Reading
- Writing
- Ice Skating
- Going to the gym
Timeline
Bachelor of Science - Psychology
Birmingham City University
09.2024 -
Mini golf, café and range supervisor
Four Ashes
03.2024 - Current
Receptionist
Park lane fencing
03.2023 - 09.2023
Bartender waiter
SKOGEN
03.2022 - 02.2023
A-Levels - Psychology
Solihull Sixth Form Collage
09.2021 - 06.2023
A-Levels - Business
Solihull Sixth Form Collage
09.2021 - 06.2023
Higher National Diploma - Applied Science
Solihull Sixth Form Collage
09.2021 - 06.2023
Ticket scanner
Ian Rogers Media Ltd
06.2020 - 06.2022
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