Summary
Overview
Work history
Education
Skills
Languages
Custom
Timeline
Generic

Dina Diallo

London,ENG

Summary

Accomplished professional with expertise in leadership, communication, and strategic thinking, adept at driving project governance and risk management. Demonstrates proficiency in stakeholder and vendor management, organisation and planning, and change management. Utilises advanced skills in financial and resource management to optimise processes and ensure quality assurance. Experienced in cross-functional collaboration, leveraging data-driven insights to enhance decision-making. Proficient in MS Project, JIRA, Planview, Salesforce, Primavera P6, Monday.com, Teams, SharePoint, Asana, Confluence; certified Prince2 Practitioner with a strong foundation in Agile frameworks. Committed to delivering excellence through adaptability and attention to detail while pursuing opportunities for impactful contributions within dynamic environments.

Overview

13
13
years of professional experience

Work history

Assistant Project Manager

E17 Central
London, UK
04.2023 - 05.2025
  • Company Overview: Leading retail and shopping destination, focused on enhancing customer experience through refurbishment, operational improvements, and seamless store integrations.
  • Supporting the planning and delivery of refurbishment, fit-out, and operational improvement projects for both new and existing retail units within the mall.
  • Coordinating with tenants, contractors, mall management, local authorities, and internal departments to ensure seamless execution of store openings, relocations, and closures.
  • Creating and maintaining detailed project documentation including timelines, risk logs, cost trackers, and progress reports to support senior project leads.
  • Assisting in site readiness assessments, snagging inspections, and handover processes, ensuring compliance with building standards and lease obligations.
  • Managing stakeholder communications, scheduling meetings with retailers and suppliers, and maintaining action logs to track decisions and deliverables.
  • Supporting procurement processes, including sourcing fit-out contractors, equipment suppliers, and managing installation logistics.
  • Monitoring project risks and issues, contributing to mitigation planning, and ensuring contingency measures are in place to prevent delays.
  • Collaborating on marketing and operational readiness plans for new store launches, including signage, branding, and customer engagement activities.
  • Supporting post-launch activities, capturing feedback, and coordinating snag resolution or layout adjustments based on operational feedback.
  • Engaging with facilities and security teams to coordinate infrastructure upgrades and ensure minimal disruption to day-to-day mall operations.
  • Regularly attending site meetings, tracking progress, and updating internal stakeholders and store managers on project milestones and dependencies.
  • Leading retail and shopping destination, focused on enhancing customer experience through refurbishment, operational improvements, and seamless store integrations.

Project Manager

EcoATM/Gazelle
10.2021 - 10.2022
  • Company Overview: Pioneer in device recommerce, offering eco-friendly automated kiosks for instant payment and responsible recycling of electronic devices.
  • Led the successful installation of over 100 kiosks across the Netherlands and Austria, increasing European market penetration through cross functional teams’ collaboration (Product, Operations, Legal & Procurement, IT, Marketing, Business Change, Sales, Care Team).
  • Planning and scheduling training events and workshops ensuring sites readiness for kiosks installations and software deployments.
  • Spearheaded the introduction of an automated gift card payment system for MediaMarkt in Germany, improving customer satisfaction and increasing payment transaction efficiency.
  • Led project proposal and kickoff for a major Carrefour partnership in France, enabling payments via Carrefour Loyalty Cards and driving customer retention.
  • Directed the introduction of Salesforce Marketing Cloud, boosting customer engagement and campaign effectiveness.
  • Coordinating training for the new software deployment ensuring that teams were equipped to use the Salesforce Marketing Cloud effectively and creating guides, ensuring relevant and effective training materials.
  • Managed the successful relocation of kiosks across Europe, improving foot traffic and boosting sales based on data-driven site analysis.
  • Introduced Cora Quasi Cash as a preferred payment method after analysing consumer behaviour, resulting in an increase in customer engagement and usage.
  • Running workshops working with external partners and stakeholders to align various country teams with business training, new processes and objectives, including adjustments in communication tools and methods.
  • Managed the replication of the US machine learning tool in Europe, improving device identification accuracy and increasing margins through better device grading and price determination.
  • Documented the end-to-end kiosk implementation process, reducing setup time for future projects and enhancing cross-functional team alignment.
  • Established and maintained governance frameworks, including risk and issue registers, project plans, and reporting dashboards, ensuring projects adhered to regulatory standards.
  • Gathered feedback from training sessions and implemented improvements to enhance training outcomes for new system integrations and deployment.
  • Proactively managed risks, issues and identified any gaps reducing project delays and improving lessons learned for future deployments.
  • Optimising PMO standards and processes, enhancing project delivery success by streamlining workflows and improving team efficiency.
  • Pioneer in device recommerce, offering eco-friendly automated kiosks for instant payment and responsible recycling of electronic devices.

PMO Analyst

Align
10.2019 - 04.2021
  • Company Overview: Global leader in technology infrastructure solutions and managed IT services.
  • Coordinated the London Stock Exchange's data centre relocation, ensuring on-time delivery with zero operational disruptions.
  • Oversaw Peloton equipment installations across new sites, enhancing efficiency through optimised supplier logistics.
  • Streamlined procurement processes for Total Gas and Power office relocations, improving delivery timelines and reducing discrepancies.
  • Delivered data-driven insights and recommendations through comprehensive stakeholder presentations.
  • Developed and tracked project plans, enhancing transparency and control across initiatives.
  • Maintained RAID logs, managed change requests, and facilitated lessons-learned sessions to inform future projects.
  • Produced and issued clear statements of work, defining deliverables and responsibilities.
  • Reviewed and processed purchase orders (POs), ensuring timely supplier payments.
  • Organised and documented meetings, tracking action items for accountability.
  • Global leader in technology infrastructure solutions and managed IT services.

PMO Analyst

Scottish and Southern Energy
05.2018 - 09.2019
  • Company Overview: Networks, IT transformation program enhancing operations through cutting-edge technologies.
  • Managed risks, issues, and dependencies to improve decision-making and mitigate risks.
  • Developed and maintained project/resource plans, ensuring alignment and control.
  • Delivered high-quality executive reports and status updates, maintaining stakeholder alignment.
  • Administered program budgets and secured funding through clear, justified requests.
  • Coordinated supplier onboarding and cost management with Legal, Procurement, and Finance teams.
  • Supported financial analysis and benefits realisation with detailed tracking and Finance engagement.
  • Enhanced team efficiency by implementing process improvements.
  • Documented lessons learned, identifying gaps to refine IT tools and processes.
  • Networks, IT transformation program enhancing operations through cutting-edge technologies.

PMO Analyst

HSBC
09.2016 - 05.2018
  • Company Overview: Global Risk Transformation Program – Financial Crime and Regulatory Compliance.
  • Ensured alignment with PMO governance standards across program initiatives.
  • Improved program visibility through dashboard management in Clarity.
  • Streamlined PMO processes, enhancing coordination between program and workstream plans.
  • Administered sensitive documents on shared drives and SharePoint for improved accessibility.
  • Raised purchase orders and monitored funding to ensure financial control.
  • Provided regular stakeholder updates on program progress, challenges, and milestones.
  • Centralised project artifacts and maintained RAID logs, supporting risk management and decision-making.
  • Trained new team members on program governance and tools, enabling seamless integration.
  • Global Risk Transformation Program – Financial Crime and Regulatory Compliance.

PMO Analyst

Deutsche Bank
06.2015 - 08.2016
  • Company Overview: Modernising technology platforms through a partnership with Hewlett-Packard (HP) Enterprise.
  • Developed and tracked project/program plans, ensuring timely delivery by identifying critical paths and dependencies.
  • Maintained financial control by tracking budgets, forecasts, and variances.
  • Enhanced collaboration by building strong relationships with business units and vendors.
  • Facilitated decision-making by preparing meeting packs for the Change Approval Board and Steering Committee.
  • Managed RAID logs, identifying and addressing risks and dependencies proactively.
  • Documented processes and created training materials to support system migration and adoption.
  • Modernising technology platforms through a partnership with Hewlett-Packard (HP) Enterprise.

PMO Analyst

EDF Energy
11.2014 - 05.2015
  • Company Overview: Supporting the Smart Metering rollout to reduce the carbon footprint.
  • Created and monitored project plans in MS Project, enhancing transparency and tracking.
  • Tracked resources, costs, and timelines, ensuring timely updates and critical path analysis.
  • Scheduled training events and workshops to prepare for new meter installations.
  • Managed business readiness and release deliverables for successful go-live.
  • Conducted lessons-learned sessions, driving continuous improvement in Smart Metering rollout processes.
  • Supporting the Smart Metering rollout to reduce the carbon footprint.

Junior PMO Analyst

MasterCard
02.2012 - 10.2014
  • Company Overview: Supported the delivery of an innovative digital wallet spanning multiple EU countries.
  • Produced and assured governance-compliant status reports.
  • Administered change control processes, ensuring timely assessment and approval.
  • Maintained project plans, tracked dependencies, and monitored resources for accurate financial reporting.
  • Supported multiple workstreams in an agile environment, delivering high-quality outcomes on schedule.
  • Supported the delivery of an innovative digital wallet spanning multiple EU countries.

Education

MBA - Business Administration – Entrepreneurship

University of East London
London, ENG

Bachelor's Degree - Arts and French Literature

Rouen University

Skills

  • Leadership
  • Communication
  • Risk Management - RAID
  • Project Governance
  • Stakeholder & Vendor Management
  • Organisation & Planning
  • Change Management
  • Financial Management
  • Resource Management
  • Time Management
  • Process Optimisation /Quality Assurance
  • Strategic Thinking
  • Adaptability & Flexibility
  • Attention to details
  • Cross Functional Collaboration
  • Data Driven Insights
  • MS Project
  • JIRA
  • Planview
  • Salesforce
  • Primavera P6
  • Mondaycom
  • Teams
  • SharePoint
  • Asana
  • Confluence
  • Prince2 Practitioner
  • Agile framework

Languages

Fluent English
Fluent French

Custom

  • MS Project
  • JIRA
  • Planview
  • Salesforce
  • Primavera P6
  • Monday.com
  • Teams
  • SharePoint
  • Asana
  • Confluence
  • Prince2 Practitioner
  • Agile framework

Timeline

Assistant Project Manager

E17 Central
04.2023 - 05.2025

Project Manager

EcoATM/Gazelle
10.2021 - 10.2022

PMO Analyst

Align
10.2019 - 04.2021

PMO Analyst

Scottish and Southern Energy
05.2018 - 09.2019

PMO Analyst

HSBC
09.2016 - 05.2018

PMO Analyst

Deutsche Bank
06.2015 - 08.2016

PMO Analyst

EDF Energy
11.2014 - 05.2015

Junior PMO Analyst

MasterCard
02.2012 - 10.2014

MBA - Business Administration – Entrepreneurship

University of East London

Bachelor's Degree - Arts and French Literature

Rouen University

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Dina Diallo