MADIJENG MEGAN MOTAUNG
BETHLEHEM
Summary
Customer-focused professional with expertise in managing high-volume shifts and enhancing client experiences. Experienced in office administration, including correspondence management and record keeping. Proficient in office software and schedule coordination, contributing to effective team support and streamlined operations.
Overview
16
16
years of professional experience
Work History
BAR LADY
COACHMAN'S SALON
BETHLEHEM
12.2025 - 01.2026
- Managed high-volume shifts, serving up to 200 customers while ensuring consistent service quality.
- Took customer orders and prepared drinks following best practices for each type.
- Maintained stocked and organized bar for efficient access and rapid customer service.
- Customised drink orders based on customer preferences, demonstrating versatility and expertise.
- Recommended beverages tailored to customer preferences, enhancing overall experience.
- Mixed cocktail ingredients using shakers, blenders and ice-crushers.
- Adhered to strict hygiene and cleanliness standards, maintaining a spotless bar area at all times.
- Collected customer payments and balanced receipts daily to maintain accurate totals.
GENERAL WORKER
NKETOANA LOCAL MUNICIPALITY
REITZ
05.2025 - 11.2025
- Removed waste materials and ensured site cleanliness, enhancing safety for all personnel.
- Assisted in site cleanups during operations and day-close, promptly removing hazards and dismantling unused items to maintain safety standards.
- Assisted in work site cleanups, managing tasks including waste removal and cleaning debris.
- Maintained cleanliness and order in work areas, promoting a safe and pleasant environment.
- Followed detailed instructions from supervisors to complete tasks accurately and within designated timeframes.
- Participated in on-site safety training sessions, fostering a culture of safety within the workforce.
RETAIL READINESS
SHOPRITE CHECKERS
BETHLEHEM
11.2019 - 01.2020
- PRATICAL IN-STORE TRAINING
- ENGAGED WITH CUSTOMERS TO IDENTIFY NEEDS AND PROVIDE TAILORED SERVICE.
- ESTABLISHED AND NURTURED COURTEOUS WORKING RELATIONSHIPS TO ENHANCE TEAM COLLABORATION.
- THEORY LEARNING
- SKILLS DEVELOPMENT
- WORKPLACE READINESS
- ENTERPRENEURIAL SKILLS
SWITCH BOARD OPERATOR
OLD MUTUAL INSURE
BETHLEHEM
04.2012 - 06.2017
- Managed high-volume switchboard operations, efficiently routing calls to appropriate departments and personnel.
- Received incoming calls, directing to relevant staff or department promptly and efficiently.
- Streamlined call handling procedures, improving caller experience by reducing wait times.
- Addressed phone calls with warm, friendly welcome for excellent first impressions.
- Coordinated across departments to arrange conference calls, facilitating seamless communication among participants.
- Managed voicemail systems, ensuring messages were accurately recorded and promptly relayed to recipients.
- Maintained confidentiality of sensitive information received during calls, adhering to data protection regulations.
- Provided support during peak hours to maintain service quality.
- Compiled and presented call logs and reports on call volumes and patterns to inform strategic planning.
ADMINISTATION CLERK
GARDEN LIFE INSURANCE
BETHLEHEM
11.2016 - 02.2017
- Managed compliance reporting to uphold regulatory standards and mitigate risks.
- Oversaw claims process and maintained accurate documentation to ensure timely resolution.
- Administered insurance policies
- Processed financial transactions
- Coordinated communication with clients to address inquiries and provide necessary support.
ADMINISTRATION CLERK
LERATSWANA SECONDARY SCHOOL
ARLINGTON
01.2010 - 11.2011
- Managed front office operations, greeting visitors and directing inquiries.
- Organized and maintained physical and digital records for easy retrieval.
- Performed data entry tasks, ensuring accurate input for reporting.
- Operated office equipment such as printers and copiers for daily tasks.
- Assisted supply chain operations, coordinating inventory and logistics.
- Administered financial assistance programs to support client needs.
- Executed surveys to gather data for project analysis.
- Documented demographic information for community outreach purposes.
- Evaluated socio-economic status of clients to determine needs.
- DOCUMENTING HOUSING CONDITIONS
- Managed information systems, capturing data while ensuring confidentiality.
- Compiled community needs reports, mapping resources for engagement.
- Identified vulnerabilities through participatory monitoring and communication.
- Answered telephone calls to provide information and direct callers.
- Managed photocopying, file updates, and faxing communications, ensuring staff had timely access to necessary documents.
Education
GRADE 12
MARQUARD HOERSKOOL
Marquard, FS2008
Skills
- Customer service
- Bar management
- Inventory control
- Cash handling
- Data entry
- Office administration
- Time management
- Effective communication
- Problem solving
- Client relationship management
- Team collaboration
- Record keeping
Timeline
BAR LADY
COACHMAN'S SALON
12.2025 - 01.2026
GENERAL WORKER
NKETOANA LOCAL MUNICIPALITY
05.2025 - 11.2025
RETAIL READINESS
SHOPRITE CHECKERS
11.2019 - 01.2020
ADMINISTATION CLERK
GARDEN LIFE INSURANCE
11.2016 - 02.2017
SWITCH BOARD OPERATOR
OLD MUTUAL INSURE
04.2012 - 06.2017
ADMINISTRATION CLERK
LERATSWANA SECONDARY SCHOOL
01.2010 - 11.2011
GRADE 12
MARQUARD HOERSKOOL
PERSONAL DETAILS
- DATE OF BIRTH: 22/03/1991
- MARUTAL STATUS: SINGLE
- NATIONALITY:SOUTH AFRICAN
- GENDER : FEMAIL