Madiihah Ramcharam

Work Experience, 25th-29th November, 2024

During my time at Sheldons Pharmacy, i gained valuable insight into community pharmacy practice whilst supporting pharmacists with daily operations. I gained valuable experience and developed six key skills.

• Customer Service - Assisted customers with purchases and inquiries at pharmacy counter, processing card and cash payments, addressing general enquiries, and directing customers under supervision to enhance service experience.
• Communication Skills - Communicated effectively with patients and pharmacy staff, confirming patient details (such as name, date of birth, and address where required) before handing over prepared prescriptions under supervision.
• Attention to Detail - Checked medicine expiry dates, identified stock approaching expiry, and helped to maintain high safety and quality standards.
• Organisation & Stock Management - Organised medication and sorted prescriptions alphabetically, prepared medication bags for collection and delivery, restocked shelves, and verified stock deliveries against order sheets to ensure accuracy and availability.
• Teamwork - Worked collaboratively with pharmacists and dispensers to support the smooth running of the pharmacy.
• Professionalism & Confidentiality - Followed pharmacy procedures, maintained patient confidentiality and integrity, and upheld professional and ethical standards to ensure compliance and trust.

Work Experience, 26-30th September, 2022.

During my time at Ripple Primary School, i gained valuable experience and developed seven key skills:

• Communication skills - Built positive relationships with pupils, facilitating clear communication while engaging in classroom activities.
• Teamwork - Worked alongside teachers and support staff to prepare learning resources and assist with daily classroom routines, as well as encouraging students to participate and engage in activities and a range of tasks involving teamwork between their peers.
• Leadership - Led small groups of pupils during learning activities, fostering participation and boosting confidence.
• Organisation - Prepared classroom materials and maintained a tidy, organised learning environment to support effective learning.
• Attention to Detail - Provided attentive support to pupils during learning activities, ensuring they understood instructions.
• Adaptability - Supported pupils with different learning needs under the guidance of teaching staff
• Safeguarding & Responsibility - Ensured pupil safety by adhering to school safeguarding procedures. Assisted with supervising pupils and followed school safeguarding and safety procedures.