Summary
Overview
Work history
Education
Skills
Websites
Personal Information
Custom
Languages
References
Timeline
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Madiha Sultan

London,London

Summary

Accomplished professional with expertise in programme management and partnership building, adept at monitoring and evaluation, budgeting and oversight, and strategic planning. Demonstrates strong leadership skills in team management and excels in CRM systems such as Salesforce and ENPS. Experienced in government funding, proactive outreach strategies, and resource allocation efficiency. Possesses comprehensive knowledge of benefit entitlements, legislation policies, trauma-informed care, case management, and crisis intervention. Committed to advancing organisational goals through effective risk management and safeguarding practices.

Experienced professional with focus on case management and client support. Capable of delivering tailored solutions and achieving positive outcomes through strong communication and problem-solving skills. Committed to providing compassionate and effective assistance to individuals in need.

Overview

22
22
years of professional experience
2005
2005
years of post-secondary education

Work history

Senior Language Caseworker

Breaking Barriers
London
2024.12 - 2025.06

Lead the integrated Language & Re-accreditation Programme across Greater London, following the merger of RefuAid’s Language and Requalification Programme with Breaking Barriers.
Manage an applicant pool of 2,000+ clients, with strategic oversight to ensure fair access and effective client flow. Support an average of 200+ people from a forced mirgration clients each year on their language and requalification journeys; from 2022 to date, 200 clients under my remit have successfully completed their language pathways, enabling them to requalify, join university, or enter employment.
Provide targeted support to internationally qualified healthcare professionals (doctors, nurses, HCPC-registered professionals) 147 healthcare professionals under my remit have successfully requalified to practice in the UK.
Manage partnerships with 35+ language schools and online partners, 3 universities, and key stakeholders including British Council, Pearson, English UK, and Universities of Sanctuary. Collaborate with the Philanthropy and Communications teams to develop targeted fundraising campaigns for the Language and Requalification Programme. Play an operational leadership role in the ongoing integration of the Language and Re-accreditation Programmes into a unified service model, contributing to service redesign, CRM integration, and cross-organisational learning. Support the development of a joint-up client journey aligned with Breaking Barriers' Theory of Change and impact goals.

Senior Language Caseworker / Language Programme Caseworker

RefuAid
London
2022.05 - 2024.12

Facilitate the placement of asylum seekers and refugees in tailored language programs, equipping them with qualifications essential for higher education and professional advancement.

Guide clients through their transformative journey, ensuring seamless integration into the community and enabling economic engagement. Manage a diverse student cohort of 100+ at any single time across 32 partner language schools, while actively cultivating partnerships with schools and universities to alleviate a substantial waiting lists. Expertly handle casework responsibilities, encompassing university admissions, scholarship applications, housing referrals, employment mental health support, and essential loan connections. Curate and nurture the RefuAid London alumni network, bridging beneficiaries to in- house opportunities related to employment and loans, thereby fostering holistic professional growth.

Manager Mentor (Part-time)

Just Shelter
London
2022.05 - 2023.01
  • Coordinated volunteer teams to strengthen partnerships with refugee groups in Wandsworth, focusing on child and family integration via cultural exchange initiatives like Just Supper at Home.
  • Enhanced community engagement through targeted fundraising and PR campaigns.

Mentor (Volunteer)

New Citizen Gateway
London
2021.05 - 2022.04
  • Provided tailored support to refugees, enhancing integration through rights education, skill development, and emotional well-being initiatives.
  • Supported child and family-focused community integration programmes.

Retail & Communication Director

Milia M
London
2019.02 - 2022.04
  • Led retail and communication strategies for a luxury womens apparel startup across international markets.
  • Managed procurement, production, distribution, and budgeting during Covid-related supply chain disruptions.
  • Acted as Writer/Editor for exhibition and museum bids, demonstrating adaptability.

Output Client Producer

The Associated Press
London
2009.10 - 2013.05
  • Coordinated international news coverage, liaising between correspondents, field operators, and clients.
  • Managed special events coverage (e.g., Egyptian Revolution, Arab Spring, Royal Wedding), tracking costs and billing.

Investor Relations

Solidere
Beirut
2007.01 - 2008.01
  • Enhanced company publications, including Annual Reports and bid documents.
  • Implemented a comprehensive Corporate Social Responsibility agenda, strengthening community engagement.

Field Officer

International Committee of the Red Cross
Beirut
2006.08 - 2006.11
  • Led child-focused aid distribution during the 2006 Israel/Lebanon conflict, collaborating with international agencies.
  • Conducted socio-economic impact assessments, informing child health and education recovery programmes.

Project Officer

World Bank / Council for Development and Reconstruction
Beirut
2006.02 - 2006.08
  • Managed National Gender Thematic Project, assessing disparities to inform child health and education policies.
  • Evaluated NGOs to align with global health priorities.

Electoral Law Consultant

Lebanese Transparency Association
Beirut
2005.10 - 2006.02
  • Organized workshops and media campaigns on parliamentary electoral law reform with USAID.
  • Engaged grassroots stakeholders to raise awareness and drive policy advocacy.

Researcher (Work Placement During Masters)

Poten & Partners
New York
2003.01 - 2005.01
  • Conducted research on oil, gas, and commodities, supporting strategic analysis.

Education

Masters - International Affairs, Political Science

Columbia University

Bachelors - Political Science

Lebanese American University

Bachelors - Political Science

American University of Beirut

Skills

  • Programme Management
  • Partnership Building
  • Monitoring & Evaluation
  • Budgeting & Oversight
  • Risk & Safeguarding
  • Strategic Planning
  • Team Leadership
  • CRM (Salesforce, ENPS)
  • Experience with government funding
  • Proactive outreach strategy
  • Resource allocation efficiency
  • Benefit entitlement knowledge
  • Knowledge of legislation policies
  • Research capability
  • Trauma-Informed care knowledge
  • Case management expertise
  • Crisis intervention proficiency

Personal Information

Nationality: British-Lebanese

Custom

Available upon request.

Languages

Arabic
Native
English
Fluent
French
Fluent

References

References available upon request.

Timeline

Senior Language Caseworker

Breaking Barriers
2024.12 - 2025.06

Senior Language Caseworker / Language Programme Caseworker

RefuAid
2022.05 - 2024.12

Manager Mentor (Part-time)

Just Shelter
2022.05 - 2023.01

Mentor (Volunteer)

New Citizen Gateway
2021.05 - 2022.04

Retail & Communication Director

Milia M
2019.02 - 2022.04

Output Client Producer

The Associated Press
2009.10 - 2013.05

Investor Relations

Solidere
2007.01 - 2008.01

Field Officer

International Committee of the Red Cross
2006.08 - 2006.11

Project Officer

World Bank / Council for Development and Reconstruction
2006.02 - 2006.08

Electoral Law Consultant

Lebanese Transparency Association
2005.10 - 2006.02

Researcher (Work Placement During Masters)

Poten & Partners
2003.01 - 2005.01

Bachelors - Political Science

Lebanese American University

Bachelors - Political Science

American University of Beirut

Masters - International Affairs, Political Science

Columbia University
Madiha Sultan