Madhuri Sama
Slough,Berkshire
Summary
Proficient and enthusiastic ServiceNow developer with 5 years of extensive experience in designing, developing, and implementing solutions across various ServiceNow Modules. Adept at translating business requirements into scalable and ServiceNow solutions, driving improvements in overall Organizational workflows. Proven ability to collaborate with cross-functional teams, lead development efforts and deliver high quality results using analytical, problem solving within defined timelines.
Overview
5
5
years of professional experience
1
1
Certification
Work History
ServiceNow Administrator/Developer
SPIL TECHNOLOGIES LTD
Hyderabad
10.2019 - 03.2025
- Designed and configured the Incident, Problem and Change Management applications supporting ITIL and business processes
- Led the design, development and deployment of ServiceNow Applications
- Set up the SLA for the different ITIL procedures according to the requirements
- Applied scripting tools and ServiceNow functionality to create script to computerize repetition tasks being done in ServiceNow
- Designed and Managed application table extensions with scripts
- Hands on experience with UI Actions/ UI Policy/ Access Control Lists /Email Notifications for Incident analysis
- Implemented integration between ServiceNow and legacy systems using REST API’s
- Create, monitor, modify and distribute administration index work processes with endorsements
- Keep up Single Sign-On combination
- Expertise on creation of complex workflows for Service Catalog items
- Integration experience
- Workflows
- Flow Designer
- Service Portal experience
- Created Buttons and context menus both on form and lists using UI actions
- Composed a script to automate routine tasks being done in ServiceNow by creating an access control rule (ACL) using scripting tools and ServiceNow functionality
- Create workflows and install patches as needed
- Provided access to applications by integrating workflow into the applications using Service Catalog
- Worked closely with Service-Now team and Infrastructure team to facilitate this integration by populating the user into the framework using LDAP integrations
Education
Bachelor of Computer Science - Computer Science
St. Ann’s Degree College For Women
Hyderabad.06.2016
MBA -
Sidhartha Institute of Business Management
Hyderabad.08.2018
Skills
- ServiceNow development
- Service catalogue management
- Email notification systems
- JavaScript, HTML, CSS, SQL
- Change implementation
- Database administration
- Configuration management
- Workflow coordination
- ITIL framework knowledge
- Data collection and analysis
- Effective communication
Certification
Service Now Certified System Administrator (CSA)
Personal Information
Visa: Dependent VISA (Planning to relocate according to job location).
Timeline
ServiceNow Administrator/Developer
SPIL TECHNOLOGIES LTD
10.2019 - 03.2025
Bachelor of Computer Science - Computer Science
St. Ann’s Degree College For Women
MBA -
Sidhartha Institute of Business Management
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