Madhuri Pawar

*Team Handling*

Supervise and manage the team, ensuring efficient workflow and task delegation.Monitor and maintain team productivity and performance, providing support and guidance as needed.

*Attendance Management*:

Track and record employee attendance, including leave requests and approvals. Prepare and submit attendance reports for payroll processing.

*Petty Cash Management*:

Handle and monitor petty cash transactions, ensuring accurate recording of expenditures.Reconcile petty cash accounts and provide regular reports on cash flow.

*Equipment Management**:

Oversee the allocation and maintenance of office equipment and supplies.Ensure that all equipment is in working order and arrange repairs or replacements as necessary.

*CEO Management**:

Provide administrative support to the CEO, including calendar management, meeting coordination, and travel arrangements. Assist with the preparation of reports, presentations, and correspondence for the CEO.

*PRO (Public Relations Officer) Work*:

Handle company public relations tasks, including liaising with external agencies, managing company communications, and representing the company in official matters.

*Inventory Management*:

Maintain accurate records of inventory levels, conducting regular audits to ensure consistency. Coordinate with the purchasing department to manage stock levels and order supplies as needed.

• Leadership & Team Management: Lead the intern and purchasing teams, providing guidance and oversight. Train interns specifically on handling customer queries.
• Order Management: Oversee order processing using Excel and ZOHO, ensuring accuracy and efficiency.
• Account & Feedback Management: Manage account health, including handling A-Z claims and addressing negative feedback. Ensure swift resolution of customer inquiries.
• Logistics & Dispatch: Create shipping labels and ensure accurate and timely dispatch of products.
• Customer Support: Handle customer inquiries promptly, manage calls, document interactions, and escalate issues when necessary.Assist customers with product setup, selection, and provide education on product features.
• E-commerce Management: Upload and maintain product details on Amazon, focusing on accuracy and completeness.
• Customer Relationship Management: Build and nurture customer relationships to encourage repeat business, prioritizing exceptional customer service.
• Issue Resolution: Handle refunds, replacements, and compensations effectively, always with a focus on maintaining customer satisfaction.
• Risk Management: Inform the CEO of any potential business threats and provide regular updates.
• Team Collaboration: Attend team meetings, contribute ideas, and suggest courier strategies to improve product distribution.
• Sales & Process Improvement: Identify sales opportunities, maintain strong customer relationships, and contribute to ongoing process improvements.
• Reporting & Communication: Adhere to communication procedures, provide timely reports, and maintain composure in challenging situations.
• Additional Duties: Perform any additional duties as directed by the CEO.

• Handle customer inquiries, complaints, and feedback through various channels, ensuring prompt resolution and maintaining a high level of customer satisfaction.
• Efficiently manage inbound and outbound calls, document details in the system, and escalate issues when necessary.
• Educate customers on retail and logistics, assist with account setup, and guide them in selecting products within budget.
• Identify sales opportunities, maintain professional relationships, and contribute to process improvements.
• Adhere to communication procedures, provide timely reports, and continuously enhance job-related knowledge.
• Stay calm in challenging situations, proposing acceptable solutions for both parties.
• Perform additional duties as directed by the manager.