Summary
Overview
Work history
Education
Skills
Certification
Timeline
Generic

MADHURI CHAVA

MANCHESTER,UNITED KINGDOM

Summary

As a graduate from facilities management, I have improved knowledge and skills also adapted new techniques to achieve future goals. Working as customer service professional I focused on assisting customers face to face also Telephone handling inquiries and ensuring customer satisfaction. Strong communication and problem-solving skills , Maintain high professional standards at all times by following regulatory requirements. Skilled in delivering top-notch service and fostering positive customer relationships. Strong ability to navigate complex issues and provide effective solutions, contributing to smooth operations and enhanced customer satisfaction. Proven track record of maintaining high standards of team oriented environment

Overview

1
1
year of professional experience
1
1
Certification

Work history

Customer support supervisor

Raxhar trading Greggs
MANCHESTER
01.2024 - 06.2025
  • Addressed customer service enquires quickly and accurately.
  • Provided friendly, attentive service by promptly responding to customer enquiries and processing order requests.
  • Processed cash and card payments during busy shopping periods, limiting customer wait times.
  • Maintained clean and organised work area, contributing to pleasant shopping environment and promoting safety standards.
  • Handled customer complaints with empathy and patience, offering practical solutions to retain goodwill and foster positive relationships.
  • Provided exceptional customer service, promptly addressing queries and offering product recommendations to enhance shopping experience.
  • Listened actively to customers, responding appropriately to show interest and understanding.
  • Facilitated weekly meetings for improved team performance and motivation.
  • Enhanced team morale with regular feedback and recognition sessions.

Education

Master of Science - Facilities Management

University of Central Lancashire
01.2023 -

Bachelor of commerce - Computers

Kakatiya University
India

Skills

  • Customer Service
  • Polite and friendly
  • IT and PC-handling skills
  • Verbal and oral communication
  • Complaint handling
  • Sales techniques
  • Decision Making
  • Telephone Skills

Certification

  • Masters degree in facilities management.
  • Bachelors degree in B.com computers.

Timeline

Customer support supervisor

Raxhar trading Greggs
01.2024 - 06.2025

Master of Science - Facilities Management

University of Central Lancashire
01.2023 -

Bachelor of commerce - Computers

Kakatiya University
MADHURI CHAVA