Summary
Overview
Work history
Education
Skills
Personal Information
Certification
Timeline
Generic
Madhupriya Mahesh

Madhupriya Mahesh

Bournemouth,Dorset

Summary

Experienced Agile practitioner working at the intersection of business analysis, agile project delivery & team leadership. Skilled in leading cross-functional teams, facilitating Agile ceremonies, and translating business needs into clear user stories. Known for driving team performance, fostering collaboration, and delivering continuous value through iterative development. Combines strong communication and analytical skills to align product vision with user needs and organizational goals. Passionate about enabling teams, removing blockers, and cultivating an adaptive, learning-focused environment

Overview

19
19
years of professional experience
5
5
years of post-secondary education
1
1
Certification

Work history

Product Operations Manager

Lisk Ltd
Berlin
11.2022 - 07.2025
  • Company Overview: Fully remote
  • Successfully led cross-functional Scrum and Kanban teams within a SAFe Agile framework, fostering a high-performing environment and ensuring consistent alignment with evolving business objectives.
  • Help team meet companies DOR and DOD plus create high value increments that meet the DOD.
  • Built strong relationships with cross-functional stakeholders, ensuring transparent communication of team progress, priorities, and challenges.
  • Ensure all the scrum events takes place and are positive, productive, timeboxed and facilitating all the scrum ceremonies.
  • Coached and mentored team members on Agile best practices, continuous improvement, and collaboration, resulting in improved sprint outcomes and team satisfaction.
  • Acted as a servant leader, empowering teams through autonomy and accountability while actively removing impediments to progress.
  • Developed and tracked key performance indicators (KPIs) to monitor team health, productivity, and sprint effectiveness, leveraging data for continuous process refinement.
  • Championed a culture of continuous learning by staying current with Agile, Scrum, SAFe, and Lean trends, and sharing insights across teams.
  • Proactively engaged in upskilling to support teams in emerging domains to enable better alignment with organizational goals.
  • Worked with OKRs, KPIs and have hands-on experience implementing goal-setting frameworks.
  • Led the development of governance structures and operational standards aligned with regulatory compliance and organizational performance goal.
  • Coordinate and execute user acceptance testing to verify that system updates meet business requirements.
  • Hands on with Software tools like Jira, Confluence, GitHub Trello, Power BI, Miro.
  • Worked on block chain & Fintech projects.
  • Fully remote
  • Key Skills : Change Management, Stakeholder Engagement, Communication Planning, Organizational Transformation, Process Improvement, Training & Adoption Strategies

Scrum Master and BA

BLOOM SOFTWARE SOLUTIONS
Bangalore
01.2019 - 11.2022
  • Company Overview: San Ramon, USA | Bangalore, India
  • Scrum master and BA for Development Unit.
  • Managed team velocity, removed impediments, and fostered a culture of continuous improvement and ownership.
  • Collaborated with Product Owners to maintain a well-defined product backlog, ensuring stories were groomed and ready for upcoming sprints.
  • Led recruitment efforts alongside the Product Owner to build a high-performing Agile team from scratch.
  • Defined project scopes, gathered business requirements, and allocated resources to meet or exceed delivery expectations.
  • Played a key role in SDLC activities including design, development coordination, and implementation support.
  • Coordinate and execute user acceptance testing (UAT) to verify that system updates meet business requirements.
  • Led client onboarding processes, delivering product demonstrations and user training to ensure smooth adoption.
  • Acted as a liaison between business stakeholders and technical teams to translate requirements into actionable deliverables.
  • Identified gaps and drove solution improvements through proactive customer engagement and data-driven decision-making.
  • Conducted market trend analysis and customer management to align project goals with user needs and industry direction.
  • Created and maintained comprehensive documentation for products, features, and internal processes.
  • Supported Agile integration into organizational culture, driving enterprise-wide process improvements.
  • Maintained strong corporate communication and networking across departments and leadership.
  • Worked on digital transformation and software development projects across Fintech, EdTech, and other technology-driven domains.
  • San Ramon, USA | Bangalore, India

Manager Corporate Accounts

10.2012 - 12.2018
  • Customer Management. Market Trend, Dynamics & Analysis.
  • Corporate Communications and Networking.
  • Business Relationship Management.
  • Business Development and new client acquisition.
  • Team management and delivery.
  • Requirement Management.
  • Relationship Building.
  • Analytical problem solving & Decision-making.
  • Requirement gathering, technical feasibility analysis and execution.
  • Good knowledge on the latest technologies available.
  • Analyzing Time Profit and Loss over project execution.

Intern IT Support and sales

OAKLEY ICON LIMITED
Zürich
01.2010 - 01.2011
  • Company Overview: Zürich, Switzerland
  • IT Support administrator for Oakley, Europe.
  • Technical Support & IT Operations: Resolved hardware, software, and system issues through helpdesk tools (iHeat & BMC Remedy); supported user setup, Active Directory, Windows environments, and internal inventory via SQL.
  • Tools & Technical Proficiency: Gained hands-on experience with MS Office, Autosys Workload Tool, and IT infrastructure including hardware setup and maintenance.
  • Marketing & Client Engagement: Promoted apparel products to universities, organized sports road trips, and supported client retention through targeted email marketing.
  • Zürich, Switzerland

Associate

Xchanging
Shimoga
01.2007 - 01.2008
  • Company Overview: Shimoga, India
  • Business Process Outsourcing Associate for MCMC, USA.
  • Domain Expertise & Claims Processing: Demonstrated strong knowledge in the U.S. Health Insurance domain, with hands-on experience in downloading and processing health claims in accordance with state-specific guidelines.
  • Team Building & Training: Recruited team members and took on additional responsibilities to train and mentor new hires, ensuring smooth onboarding and process adherence.
  • Process Ownership: Managed end-to-end reimbursement processes for insurance claims, ensuring compliance with insurer policies and delivering accurate, timely results.
  • Shimoga, India

Education

MBA - Human Resource

Jawaharlal Nehru National College
India
06.2005 - 04.2007

Bachelor of Science - Computer Science, Mathematics

SRNM College
India
06.2002 - 04.2005

Skills

  • Change Management
  • Stakeholder Engagement
  • Communication Planning
  • Organizational Transformation
  • Process Improvement
  • Training & Adoption Strategies

Personal Information

  • Available: Immediate
  • Visa: Valid work visa

Certification

Certified Scrum Master, Scrum Alliance

Timeline

Product Operations Manager

Lisk Ltd
11.2022 - 07.2025

Scrum Master and BA

BLOOM SOFTWARE SOLUTIONS
01.2019 - 11.2022

Manager Corporate Accounts

10.2012 - 12.2018

Intern IT Support and sales

OAKLEY ICON LIMITED
01.2010 - 01.2011

Associate

Xchanging
01.2007 - 01.2008

MBA - Human Resource

Jawaharlal Nehru National College
06.2005 - 04.2007

Bachelor of Science - Computer Science, Mathematics

SRNM College
06.2002 - 04.2005

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Madhupriya Mahesh