Madhavan Venkatesan
Newcastle Upon Tyne,Tyne and Wear
Summary
MSc International Business Management graduate with practical experience in customer service, administration and operational coordination. Strong interest in marketing, consumer behaviour and customer engagement, supported by academic research into advertising and buying behaviour. Skilled in communication, data analysis, problem solving and working to targets. Adaptable, organised and keen to develop commercial and marketing skills in a management trainee role.
Overview
1
1
Certification
3
3
years of professional experience
Work History
FC Associate
Amazon Logistics
Newcastle upon Tyne, Tyne and wear
04.2026 - Current
- Process customer orders accurately through picking, packing and sorting, consistently following detailed procedures, work instructions and quality standards while meeting required deadlines and productivity targets.
- Carry out stock checks and inventory scanning using computerised systems, maintaining accurate records, attention to detail and data accuracy to support efficient order fulfilment.
- Manage a varied workload and multiple priorities in a fast-paced environment, adapting to changing operational requirements while maintaining high standards of accuracy, quality and customer service.
- Communicate and collaborate effectively with internal teams to resolve operational issues, support problem solving and ensure customer orders are processed accurately and dispatched on time.
- Work collaboratively to achieve individual and team performance targets, demonstrating strong organisation, time management, flexibility, adaptability and commitment to quality customer service.
Administrative Assistant
Om Sakthi Granites
Padiripatti, Karur
07.2023 - 11.2023
- Handled customer enquiries and order processing, maintaining positive customer relationships through clear, professional and customer-focused communication.
- Coordinated administrative processes and accurate record keeping, maintaining inventory information and supporting efficient day-to-day business operations.
- Managed a varied workload and multiple priorities, coordinating factory and store activities while ensuring tasks were completed accurately and within required timescales.
- Followed established policies, procedures and operational instructions, maintaining attention to detail and supporting consistent quality standards across administrative and operational activities.
Education
Master of Science - International Business Management
Northumbria University
Newcastle upon Tyne01-2025
Bachelor of Science - Commerce
SRM Institute Of Science and Technology
Chennai01-2023
Skills
- Customer Service & Communication
- Problem Solving & Issue Resolution
- Teamwork & Collaboration
- Marketing & Consumer Behaviour
PROJECTS
- A Study on the Influences of Advertisement on Consumer Buying Behaviour - Researched and analyzed the impact of advertising on consumer buying behaviour through a respondent survey, applying statistical tools to identify key media and purchasing trends.
- Factors Affecting International Expansion Goals and Strategies of Organisations - Conducted quantitative research into international business strategy, using statistical analysis and survey data to generate evidence-based insights and recommendations for decision-makers.
Certification
- NPTEL - Principles of Management (2023)
Timeline
FC Associate
Amazon Logistics
04.2026 - Current
Administrative Assistant
Om Sakthi Granites
07.2023 - 11.2023
Master of Science - International Business Management
Northumbria University
Bachelor of Science - Commerce
SRM Institute Of Science and Technology