Madelyn Falconer
Southampton,Hampshire
Summary
My experience in hospitality has allowed me to develop strong communication and problem-solving skills enabling me to maintain high standards of service whilst contributing to team success. In high-pressure working environments, I have been successful at managing multiple priorities with a positive attitude; willing to take on greater responsibilities where I have learnt the importance of hard work and punctuality. Additionally, I consider myself as extroverted and people-orientated which allows a positive experience and benefits both customer and team dynamics.
Overview
3
3
years of professional experience
Work History
Front of house team member
Daniel Thwaites
Southampton, Hampshire
11.2022 - 09.2024
- Maintained an excellent level of service in a busy and demanding restaurant environment.
- Cooperated closely with other team members to meet and exceed guests' expectations.
- Enhanced guest experience with a friendly and helpful attitude.
- Ensured smooth operation of the front desk by managing reservations and walk-ins.
Store colleague
Pets At Home
Southampton, Hampshire
08.2022 - 11.2022
- Completed opening and closing duties in line with established schedule.
- Monitored floor stock and inventory to proactively report shortages and reduce out-of-stock times.
- Boosted product sales by offering selection guidance to customers.
- Identified discrepancies in stocks through regular inventory management.
Catering staff member
Vanilla Catering
Southampton, Hampshire
11.2021 - 04.2022
- Demonstrated excellent team working skills whilst handling high-pressure situations during busy periods.
- Utilised time management skills to accomplish tasks within stipulated timelines.
- Improved transportation flow between kitchen and service teams, minimising customer wait times.
Education
Bachelor of Science - Geography
University of the West of England
Bristol 09.2024 -
A-Levels - Law, English Literature and Language and Geography
Barton Peveril Sixth Form College
Southampton 09.2022 - 08.2024
GCSEs -
Brookfield Community School
Southampton 09.2017 - 08.2022
Skills
- Team collaboration
- Positive attitude
- Resilience under pressure
- Effective communication
- Multitasking efficiency
- Basic accounting
Timeline
Bachelor of Science - Geography
University of the West of England
09.2024 -
Front of house team member
Daniel Thwaites
11.2022 - 09.2024
A-Levels - Law, English Literature and Language and Geography
Barton Peveril Sixth Form College
09.2022 - 08.2024
Store colleague
Pets At Home
08.2022 - 11.2022
Catering staff member
Vanilla Catering
11.2021 - 04.2022
GCSEs -
Brookfield Community School
09.2017 - 08.2022
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