Madeline Wolfson
Summary
Recent graduate from the University of Glasgow with both professional and educational knowledge and skills in tourism, hospitality and customer service. A keen interest in managing heritage and sustainable marketing practices in tourism. Experience in curated itinerary creation, coordination, operations and marketing through University of Glasgow final project.
Overview
5
5
years of professional experience
Work History
Bartender
Scotsman Group
04.2024 - Current
- Served high customer volumes during special events, nights, and weekends.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Crafting and serving drinks while maintaining a high level of customer service.
Gallery Ambassador
Hammer Museum
04.2021 - 06.2023
- Coordinated helping thousands of visitors while protecting hundreds of pieces of art and worked with Visitor Experience Department.
- Operated events including annual fundraising gala and working with artists for the annual K.A.M.P. Family Fundraiser with VIPs and aiding with set up and take down of events
- Awarded Ambassador of the Month in May 2022 based on going beyond in customer service.
- Applauded for commitment to team work and thanked by supervisors upon end of employment including a letter of recommendation.
Social Media and Marketing Intern
Earth Changers
07.2022 - 05.2023
- Conducted daily updates to social media profiles to boost company online presence including additional company support including expanding platforms and audience reach.
- Supported branding, digital marketing messaging, and advertising campaigns by engaging with followers on various social media platforms.
- Researched a multitude of aspects of global sustainable tourism
Sales Associate
Madewell
04.2019 - 06.2019
- Provided positive first impressions to welcome existing, new, and potential customers.
- Solved customer challenges by offering relevant products and services.
Education
Master of Science - Business And Sustainable Tourism
University of Glasgow
Glasgow, United Kingdom10.2024
Bachelor of Arts - Global Studies With A Minor in Statistics
University of California, Los Angeles
Los Angeles, United States06.2023
Skills
- Customer Service
- Social Media Monitoring and Content Creation
- ICT skills in Microsoft Office
- Curated Itinerary Experience Coordination
Timeline
Bartender
Scotsman Group
04.2024 - Current
Social Media and Marketing Intern
Earth Changers
07.2022 - 05.2023
Gallery Ambassador
Hammer Museum
04.2021 - 06.2023
Sales Associate
Madewell
04.2019 - 06.2019
Master of Science - Business And Sustainable Tourism
University of Glasgow
Bachelor of Arts - Global Studies With A Minor in Statistics
University of California, Los Angeles
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