Madeline Newton
Kippax,Leeds
Summary
Reliable customer service representative with background in providing professional and helpful support to new and existing clients. Friendly, hardworking and energetic communicator. Proven success at improving customer retention through exceptional service and account management.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
Work history
Personal trainer
North Yorkshire County Council
Tadcaster, North Yorkshire
2022.06 - Current
- Designed bespoke training programmes to improve client fitness levels.
- Boosted client confidence by providing tailored nutritional advice.
- Established a positive training environment for enhanced workout experiences.
- Encouraged clients, resulting in improved commitment to health goals.
- Utilised advanced equipment to enhance client strength and conditioning sessions.
- Maintained high safety standards during all training sessions, ensuring client welfare at all times.
- Assisted clients in achieving their weight loss targets through strategic exercise planning.
- Implemented stress reduction techniques into personal training programmes, promoting overall wellbeing among clients.
Group exercise instructor
North Yorkshire County Council
Tadcaster, North Yorkshire
2022.01 - Current
- Developed innovative fitness routines by combining various exercise modalities.
- Created a positive atmosphere for members through cheerful communication and interaction.
- Ensured safety of participants with proper demonstration and instruction of exercises.
- Improved participant's physical well-being by providing diet and nutrition advice.
- Maintained up-to-date knowledge of fitness trends to provide fresh workout routines.
- Enhanced member retention through consistent delivery of high-quality classes.
Customer service assistant
North Yorkshire County Council
tadcaster, North Yorkshire
2019.06 - Current
- Improved customer relations by managing customer complaints effectively.
- Assisted customers with membership inquiries for enhanced leisure experience.
- Managed time efficiently during peak hours to limit customer waiting periods.
- Collaborated well within a team setting, fostering a positive working atmosphere .
- Prioritised tasks during busy periods for maximised productivity .
- Demonstrated excellent problem-solving skills when dealing with complex customer issues.
- Provided warm, positive customer care from arrival to departure, encouraging return visits.
Customer server
Euro Garages
Tadcaster, North Yorkshire
2018.03 - 2018.12
- Enhanced customer satisfaction by offering prompt and courteous service.
- Assisted with product selection for optimal customer experience.
- Managed high-pressure situations effectively, ensuring continued service excellence.
- Maintained clean and organised workspace to ensure efficiency.
Education
NVQ Level 3 - Exercise Referal
North Yorks, North Yorkshire 2023.02 - 2023.03
NVQ Level 3 - Personal Trainer
Ori Gym
West yorkshire 2022.03 - 2022.09
NVQ Level 2 - Fitness Instructor
Ori Gym
West yorkshire 2019.08 - 2022.01
Other - First aid at work
Unknown
York 2022.06 - 2022.06
GCSEs - Maths
AQA
/2017 -
GCSEs - English Literature
AQA
/2017 -
GCSEs - Science core
Edexcel
/2017 -
GCSEs - Science Additional
Edexcel
/2017 -
GCSEs - Drama
AQA
/2017 -
Skills
- Exercise physiology understanding
- Client motivation
- Empathy and understanding
- Goal setting expertise
- Membership retention strategies
- Complaint management
- Clear communication
- Phone etiquette
Affiliations
- Inspiring a healthy lifestyle
- Helping others reach their goals
References
References available upon request.
Timeline
NVQ Level 3 - Exercise Referal
2023.02 - 2023.03
Personal trainer
North Yorkshire County Council
2022.06 - Current
Other - First aid at work
Unknown
2022.06 - 2022.06
NVQ Level 3 - Personal Trainer
Ori Gym
2022.03 - 2022.09
Group exercise instructor
North Yorkshire County Council
2022.01 - Current
NVQ Level 2 - Fitness Instructor
Ori Gym
2019.08 - 2022.01
Customer service assistant
North Yorkshire County Council
2019.06 - Current
Customer server
Euro Garages
2018.03 - 2018.12
GCSEs - Maths
AQA
/2017 -
GCSEs - English Literature
AQA
/2017 -
GCSEs - Science core
Edexcel
/2017 -
GCSEs - Science Additional
Edexcel
/2017 -
GCSEs - Drama
AQA
/2017 -