Madeline Lack

Delivered high-quality customer service in a fast-paced environment.

Managed transactions and resolved enquiries efficiently.

Collaborated with team members to optimise service delivery.

Maintained composure while applying problem-solving skills under pressure.

• Enhanced customer satisfaction through prompt and accurate service.
• Ensured adherence to health and safety regulations for a safe working environment.
• Assisted colleagues during peak periods to ensure seamless service provision.

Observed procedures for implants, crowns, and fillings to gain practical insight.

Practised suturing, bonding, and restoration techniques on simulated dental models and training materials following observation.
Shadowed dental professionals to learn hygiene practices and chairside assistance.
Assisted with reception duties, including appointment scheduling and patient record maintenance.
Monitored sterilisation processes and material preparation following infection control protocols.
Contributed to positive patient experiences through friendly interactions and reassurance.
Collaborated within a clinical team, recognising when to assist or observe.
Acquired knowledge of cross-infection control and dental instrument handling.
Ensured adherence to data protection practices during record-keeping activities.