Madeline Jermy

A dedicated textile care specialist with extensive expertise in handling delicate materials and chemicals, ensuring compliance with health and safety regulations. Demonstrates exceptional skills in quality assurance checks, routine maintenance of machines, and productivity monitoring. Known for excellent customer service etiquette, flexibility, and dependability, consistently delivering high-quality results while maintaining meticulous record-keeping. Career goals include advancing technical understanding and enhancing client liaison capabilities to further contribute to industry standards.

Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.

Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.

Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.

Highly trained in speaking to other insurers to outsource policies for customers . I am able to obtain a work relationship with staff which allows me to be able to provide a customer with the best policy that would meet their requirements and needs at the best possible price

I have a great enthusiasm.

I am trained in insuring all types of vehicles but specifically motorbikes cars, classic motorbikes , quads and trikes .

knowledgeable on the understanding of how the claim process works and trained in amending policies to a high level.

• Walking
• Yoga
• Family Time

OCR Level 2 Certificate in Administration- Following office procedures to complete tasks.

OCR Level 2 Certificate in Adminisrration - Maintaining effective working relationship with colleagues and customers.

Welcome to Excellence - Welcome Host

Key Skills - Application of Numbers Level 1

Key Skills - communication Level 1

Information Technology - Level 2

Edexcel Level 2 NVQ in customer Service

Units achieved

Prepare yourself to deliver good customer service

Provide customer service within the rules

Promote Additional services or products to customers

Make customer services Personal

Recognise Diversity when delivering customer services

Resolve customer service problems

Develop customer Relations

Intermediate Level Apprenticeship in contact sector - in Business Skills

NVQ in Contact Centre Operations Level 2

Modules Achieved

Health and Safety in ICT and contact centres Level 1

Specialist Or bespoke software level 1

Develop Personal and Organisational Effectiveness level 2

Customer Care level 2

Direct selling ad Customer Acquisition in contact Centres level 2

Interpersonal and Writing communication level 2

Internet and Intranets Level 2

GCSE's

Mathematics D

English Literature B

English Language C

Science Double D

Religious Studies C

German C

Business Studies D

Home Economics C

I  am a hard working and Enthusiastic employee . I thrive on learning new roles and developing knowledge in those roles to provide the best customer service .

I am able to work under pressure and find resolutions to problems that may arise .

I am punctual and and enjoy a structured work and life inviroment.