Madeline Hogg
St Albans,Hertfordshire
Summary
A Business and Marketing Graduate with an additional year of study in Madrid.
I am a driven and passionate young professional with experience in luxury customer services, and front-of-house roles. I thrive in fun and dynamic environments.
With a keen attention to detail and a customer-centric approach, I am committed to supporting organisational goals and enhancing overall efficiency for the benefit of colleagues and customers alike.
Overview
7
7
years of professional experience
Work History
VIP Concierge Consultant
Selfridges & Co
London
09.2023 - Current
- My role within the VIP Private Lounge demands strong organisational skills, flexibility, excellent communication, and a customer-centric approach to deliver Selfridges' renowned world-class service.
- Managing client check-in and offering an array of services both around our store and around London.
- Face to face, over the phone, and via multiple email inboxes, I provide a complete luxury customer experience to both domestic and international clients. Upholding a 100% customer satisfaction rate directly from customer feedback.
- Increase revenue by upselling and recommending products, as well as gaining vital confidence in the array of Microsoft Office software and company software used regularly to track and report on this.
- Exploring and reporting on data and spending habits to uphold high standards and smooth running of operations.
In Store Services
Selfridges & Co
Manchester
10.2022 - 07.2023
- I joined Selfridges & Co within the in store Customer Services, and Concierge team alongside studying for the final year of my degree.
- This role developed my people skills to a much higher standard, with effective and professional communication and organisation being key to delivering the high standard of service expected.
- From valuable experiences with national and international colleagues and customers I can now cater to every etiquette and situation with ease.
- Working in luxury customer service developed strong conflict resolution skills with tact and professionalism. I quickly became adept at diffusing tension and turning negative experiences into positive ones, fostering long-term customer loyalty.
Retail Sales Associate
Paperchase
St Albans
06.2018 - 08.2019
- Alongside my A-level studies I provided high quality service, offering courteous, helpful advice to best meet customer needs.
- Proving good commitment and time keeping skills to just name a few.
- In addition to this position, and throughout my education I regularly babysat, worked seasonal Christmas roles in Boots, as well as maternity cover in nursery daycare settings.
Education
Bachelor of Arts - Business and Marketing
Manchester Metropolitan University
Manchester 09/2019 - 06/2023
A-Levels - Psychology, Sociology, Photography
Beaumont School
St Albans, Hertfordshire 09/2017 - 06/2019
Skills
- High quality communication, face to face, over the phone and in email
- Well rounded and luxury customer service
- Resourceful problem-solving
- Patience and diplomacy
- Data entry, calendar scheduling
- Database management, and improvement initiative
- Microsoft Office and an array of other software proficiency
- Knowledge of gdpr compliance
Timeline
VIP Concierge Consultant
Selfridges & Co
09.2023 - Current
In Store Services
Selfridges & Co
10.2022 - 07.2023
Retail Sales Associate
Paperchase
06.2018 - 08.2019
Bachelor of Arts - Business and Marketing
Manchester Metropolitan University
09/2019 - 06/2023
A-Levels - Psychology, Sociology, Photography
Beaumont School
09/2017 - 06/2019
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