MADELINE DOE
Dorchester
Summary
A dynamic, resourceful and proactive individual with extensive experience in administrative roles across various sectors, including healthcare, law enforcement, and event management. Demonstrates exceptional skills in MS Office, accurate record-keeping, report writing, and project management. Proven ability to manage multiple tasks within tight deadlines while maintaining high standards of organisation and time management. Strong leadership and communication skills complement a detail-oriented approach to work.
Overview
15
15
years of professional experience
2020
2020
years of post-secondary education
Work History
Business Support Officer
BCP Council
12.2023 - 11.2024
- Assessing and validating planning and tree applications, ensuring compliance with relevant legislation and local regulations
- Working closely with agents and applicants, providing guidance and support throughout the application process
- Requiring a detailed review of plans, maps, and documentation, as well as the ability to follow established procedures and maintain accurate records
- Recently created a handbook to assist new starters detailing process notes for the system
- Managing data by updating spreadsheets and reports, utilising MS Office to handle correspondence, documentation, and other administrative tasks efficiently
- The role demands strong attention to detail, effective communication skills, and the ability to manage multiple tasks within tight deadlines
Office Manager and PA
Cordina Hair Ltd
Poole, Dorset
04.2023 - 12.2023
- Company Overview: An international company within the health and beauty sector
- Responsible for financial reporting, record keeping, processing invoices, administration, processing orders, marketing and social media, customer enquiries and diary management for an international company within the health and beauty sector
- Achieved a high standard of organisation and time management as well as fast-paced and efficient working
- Managed assigned projects from conception to completion and assisted the director with business planning and ongoing monitoring of KPIs
- Helped to develop promotional material, updated the website and created social media posts using Canva
- Created guidance notes to standardise and streamline processes
- An international company within the health and beauty sector
Disability Assessor
Capita PLC
09.2021 - 03.2023
- Produced comprehensive and conclusive reports to summarise findings following telephone assessments
- Demonstrated ability to make decisions, work autonomously, produce reports to an exceptional standard, used multiple software systems to track and manage claims
Nurse
SpaMedica
Poole
03.2021 - 09.2021
- Company Overview: Ophthalmology hospitals
- Played a key role in establishing a new branch of ophthalmology hospitals, managing both clinical and administrative tasks
- Responsible for overseeing stock management, and developing new systems for drug administration record-keeping
- Conducted training for new staff, and ensured a high standard of patient care
- Ophthalmology hospitals
Nurse
Somerleigh Court
Dorchester
11.2020 - 03.2021
- Managed a team to deliver person-centred care for 40 residents and responsible for the safe administration and recording of medications, liaising with the multidisciplinary team, managing care plans, conducting risk assessments, providing emotional support for residents and their families
Nurse/Healthcare Assistant
Poole Hospital
Poole
09.2017 - 11.2020
- Managed the care of acutely ill patients on a busy ward, by leading a team and maintaining high standards of care through effective communication, meticulous record-keeping, and compliance with hospital policies
Administration Officer
Dorset Police
Verwood, Dorset
10.2015 - 02.2017
- A role requiring excellent organisation, time management, diary management and co-ordination, telephone and communication skills to provide administrative support to a team delivering safety education to children, teachers and parents across Dorset
- Main point of contact for the service, requiring excellent customer service skills
Event Executive
The Brewery Ltd
Moorgate, London
01.2013 - 06.2015
- Planned and delivered large scale events within a corporate venue
- Created bespoke proposals and managed strict budgets by working closely with multiple clients simultaneously
- Responsible for all elements of the event, including food and beverage, AV, decor, entertainment
- Strong management and leadership skills, budget management, co-coordination and planning, excellent organisational skills, effective communication internally and externally and a high standard of customer service and care
- Successfully coordinating a team before, during and after an event
- Attended networking events and developed a strong relationships with clients by ensuring their needs were met
- Received positive post-event feedback, highlighting the satisfaction of the clients and the quality of the events delivered
- Tasked with achieving sales targets and performance goals, which I met or exceeded regularly
Business Support Assistant
Stockport Homes Ltd
Stockport, Manchester
09.2009 - 05.2011
- Company Overview: A social housing group
- Provided administrative support for a social housing group, to include telephone calls, email, minute taking, report writing, managing spreadsheets, making room bookings, planning and facilitating focus groups and Organisational Development initiatives and handling customer feedback duties
- A social housing group
Education
Bachelor of Science - Nursing
Bournemouth University
Bachelor of Science - Management
University of Manchester
A-Levels - undefined
Aylesbury High School
AS Levels - undefined
Aylesbury High School
GCSEs - undefined
Aylesbury High School
Skills
- Accurate record keeping and documentation
- Financial reporting
- Report writing
- Leadership and management
- Communication
- Proficient use of MS Office
- Time management and organisation
- Diary management
- Autonomous and team working
- Event organisation
- Decision making
- Adhering to policies
- Customer care
Custom
References available on request.
Timeline
Business Support Officer
BCP Council
12.2023 - 11.2024
Office Manager and PA
Cordina Hair Ltd
04.2023 - 12.2023
Disability Assessor
Capita PLC
09.2021 - 03.2023
Nurse
SpaMedica
03.2021 - 09.2021
Nurse
Somerleigh Court
11.2020 - 03.2021
Nurse/Healthcare Assistant
Poole Hospital
09.2017 - 11.2020
Administration Officer
Dorset Police
10.2015 - 02.2017
Event Executive
The Brewery Ltd
01.2013 - 06.2015
Business Support Assistant
Stockport Homes Ltd
09.2009 - 05.2011
Bachelor of Science - Management
University of Manchester
A-Levels - undefined
Aylesbury High School
AS Levels - undefined
Aylesbury High School
GCSEs - undefined
Aylesbury High School
Bachelor of Science - Nursing
Bournemouth University
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