Madeline Clancy
Craigavon
Summary
Operations leader delivering regulated, high-stakes outputs across pharma and defence. Currently driving an AI-enabled programme at Almac Group targeting 70% cycle-time reduction across global clinical operations for €50bn+ client portfolios. Former British Army NATO Liaison Officer leading a 30-person unit with >99% on-time delivery of government and multinational intelligence briefs. Specialist in lean process improvement, capacity planning, quality control, and cross-functional operational leadership in highly regulated environments.
Overview
6
6
years of professional experience
Work history
Project Manager
Almac Group (Clinical Services)
Craigavon
2025.08 - Current
- Hold operational responsibility for €50bn+ annual client portfolio across global clinical supply and labelling programmes.
- Coordinate 30+ concurrent global projects at any time across QC, procurement, manufacturing, logistics, vendors, and customers.
- Manage 20+ cross-functional stakeholders per project across internal departments and external supply chain partners.
- Drive milestone adherence across programmes with >98% on-time delivery performance.
- Identify and remove process bottlenecks, contributing to 40% reduction in internal workflow delays to date.
- Leading AI operational excellence initiative targeting 70% reduction in standard process timelines across label services.
- Perform risk assessments across supply chain and production routes for every project, reducing escalation events by ~35%.
- Own project budgets typically ranging £3m–£20m per study.
- Line manage team members and indirectly coordinate 30+ operational staff across functions per programme.
- Recognised as top performer within 6 months and nominated for multiple internal awards.
- SME within 3 months for complex regulatory labelling requirements (GxP, Annex 6, Israel, MHRA and FDA).
NATO Liaison Officer
British Army
London
2019.11 - 2025.08
- Led a 30-person operational delivery team responsible for production, quality assurance, and on-time delivery of intelligence briefs and operational reports to UK Government and multinational NATO command structures.
- Directed daily operations, task prioritisation, and capacity planning to deliver 6 formal intelligence briefs per week (2 UK Government-level, 4 NATO-level) to senior stakeholders across 11 nations (France, Germany, Estonia, Finland, Latvia, Lithuania, Poland, UK, US, Australia, New Zealand, Canada).
- Maintained >99% on-time delivery of all intelligence reports and daily briefs across 9-month operational deployments
- Implemented structured tasking, review, and sign-off processes to ensure right-first-time accuracy of all assessments and recommendations issued to government and NATO command.
- Managed allocation of personnel across analytical, reporting, and liaison functions to meet fluctuating operational demand without impacting delivery timelines.
- Coordinated multi-agency information inputs (international military and government partners), enforcing deadlines and quality standards to protect final output delivery.
- Produced additional staffing and capability reports to ensure NATO commitment countries were resourced in line with government policy and operational requirements.
- Led daily operational briefings, performance reviews, and reprioritisation cycles to maintain delivery under changing operational pressures.
- Standardised reporting formats and workflow procedures, improving consistency, accountability, and team efficiency across the unit.
- Acted as escalation point for delivery risks, implementing rapid replanning and resource reallocation to maintain service levels.
- Led operational briefings and debriefings to review performance, identify inefficiencies, and implement improvements.
Education
Bachelor of Science - Environmental Science
Queen's University
Belfast 09/2015 - 06/2018
References
References available upon request.
Timeline
Project Manager
Almac Group (Clinical Services)
2025.08 - Current
NATO Liaison Officer
British Army
2019.11 - 2025.08
Bachelor of Science - Environmental Science
Queen's University
09/2015 - 06/2018