Madeleine Ley-Morgan

Supervised daily store operations in a premium beauty retail environment, managing and supporting the team to deliver high standards of customer service. Took responsibility for opening and closing procedures, ensuring smooth and secure store operations. Monitored and reviewed store KPIs and sales data to support performance targets. Maintained visual merchandising and stock standards while working in a fast-paced, customer-focused setting.

Assisted in multidisciplinary team meetings in a forensic mental health setting, observing discussions on complex high-risk cases. Gained insight into risk assessment, treatment planning, and psychological formulation. Shadowed a forensic psychologist and handled confidential material professionally and responsibly.

Assisted a police misconduct solicitor during professional misconduct hearings involving a vulnerable individual. Gained insight into legal procedures, ethical decision-making, and safeguarding. Observed the handling of sensitive cases and complex evidence within a legal framework, working with discretion and professionalism.

Delivered exceptional customer service while collaborating effectively to meet team targets.

Delivered high-quality customer service across multiple areas including restaurant service, merchandise sales, and guest support while demonstrating versatility and professionalism in a fast-paced theatre environment.

Marketing Intern supporting data-driven campaigns through competitor analysis and market research. Analysed industry trends and brand positioning to identify growth opportunities. Assisted in developing campaign materials and worked with teams to track performance and gather insights. Demonstrated strong analytical skills, creativity, and attention to detail in a fast-paced environment.

Provided care for a family member with complex medical needs during a challenging period, including medication administration and feeding tube support. Worked with healthcare professionals to adapt care and ensure safe, consistent daily support. Developed strong communication and problem-solving skills in a high-responsibility role.