Summary
Overview
Work History
Education
Skills
Certification
Hobbies
Timeline
Generic
Madeleine Catherine Daniels

Madeleine Catherine Daniels

Bishop's Stortford,Hertfordshire

Summary

Outgoing and dedicated professional with excellent communication skills and strong ability to handle customer service and safety procedures. Adept in conflict resolution and multitasking in dynamic environments.

Customer-focused professional with background in ensuring passenger safety and comfort. Enhances passenger experience through excellent communication and problem-solving skills. Thrives in dynamic environments, delivering exceptional service and resolving issues with calm, composed demeanour.

Offering strong interpersonal and organisational skills gained from customer service roles. Knowledgeable about managing front desk operations and handling guest inquiries with professionalism and care. Ready to use and develop communication, problem-solving, and leadership skills

Experienced professional with focus on data entry and administrative support. Delivers accurate and timely data management through strong organisational skills and attention to detail. Capable of streamlining processes to enhance productivity and ensure data integrity.

Overview

8
8
years of professional experience
7
7
years of post-secondary education
1
1
Certification

Work History

Flight attendant

Ryanair
Stansted Mountfitchet, Essex
06.2022 - Current
  • Provided high standard of customer service whilst ensuring passenger safety.
  • Delivered comprehensive safety presentations for enhanced onboard security awareness.
  • Assisted passengers with special needs, promoting inclusivity and compassion in service delivery.
  • Managed in-flight emergencies, demonstrating quick thinking and problem-solving abilities.
  • Demonstrated ability to remain calm and composed under pressure by dealing with difficult passengers effectively.
  • Ensured passenger comfort through efficient meal and drink services.

Reception manager

Manor of Groves Hotel
Sawbridgeworth, Hertfordshire
02.2020 - 05.2022
  • Trained new reception staff members, ensuring high standards of customer service.
  • Implemented new booking system for increased efficiency.
  • Liaised with housekeeping and maintenance departments to maintain hotel standards.
  • Established efficient communication channels with other hotel departments, improving operational flow.
  • Assisted in event planning activities, delivering successful events on premises.
  • Utilised software systems effectively to manage reservations and payments.
  • Managed team of receptionists, enhancing overall service quality.
  • Prepared reception team rota to ensure stable coverage.

Sales administrator

Ancile insurance
Harlow, Essex
03.2019 - 01.2020
  • Improved customer satisfaction by handling all sales queries swiftly and efficiently.
  • Delivered outstanding administrative support for smooth sales operations.
  • Managed client database to ensure accurate record-keeping.
  • Coordinated with the sales team, enhancing overall productivity.
  • Streamlined order processing systems to maximise efficiency.
  • Maintained effective communication between sales and other departments.

Hairstylist

Gary pellicci
Chipping Ongar, Essex
09.2016 - 01.2019
  • Enhanced client satisfaction by providing expert hairstyling advice.
  • Created innovative hairstyles for special events.
  • Improved salon efficiency with effective time management skills.
  • Developed loyal customer base through personalised service and attention to detail.
  • Demonstrated excellent communication skills to understand client requirements accurately.
  • Ensured cleanliness and hygiene of the workspace, maintaining a professional environment.
  • Maintained up-to-date records of clients' preferences for personalised service on return visits.
  • Performed hair consultations to determine suitable styles and treatments for individual clients.

Education

NVQ Level 2 - Hairdressing

Harlow College
Harlow
09.2016 - 09.2018

GCSEs - School subjects

St marks C of E Catholic School
Harlow, Essex
09.2011 - 07.2016

Skills

  • Customer-Focused attitude
  • Public speaking competence
  • Passenger seating arrangements
  • Resilience in emergencies
  • Proactive attitude
  • Basic computer literacy
  • Experience with reservation systems
  • Multitasking mastery
  • Decision-Making prowess
  • Security procedures knowledge
  • Telephone switchboard operation
  • Team product training
  • Reception rota planning

Certification

I also have a certificate in first aid which due to my current role,have spent 6 weeks training for this and passed a series of exams to complete and gain lots of skills and knowledge whenever this is needed.

Hobbies

In my spare time, to bake for my friends and family which I also find very calming and peaceful. A few years ago I also volunterred at childrens youth group which I did for 3 years which I learned many skills and it helped me give back to my community and make a difference to young children.

I also like to go to church every sunday.

Timeline

Flight attendant

Ryanair
06.2022 - Current

Reception manager

Manor of Groves Hotel
02.2020 - 05.2022

Sales administrator

Ancile insurance
03.2019 - 01.2020

Hairstylist

Gary pellicci
09.2016 - 01.2019

NVQ Level 2 - Hairdressing

Harlow College
09.2016 - 09.2018

GCSEs - School subjects

St marks C of E Catholic School
09.2011 - 07.2016

I also have a certificate in first aid which due to my current role,have spent 6 weeks training for this and passed a series of exams to complete and gain lots of skills and knowledge whenever this is needed.

Madeleine Catherine Daniels