Madeleine Airey
Hillsborough,Sheffield
Summary
Enthusiastic and hardworking sales assistant with friendly and helpful approach to customer service, creating memorable shopping experiences leading to repeat business. Offering strong interpersonal skills and experience in stock management, and knowledgeable about product. Keen and positive attitude, self-motivated, eager to contribute to store success and learn new skills.
Overview
3
3
years of professional experience
10
10
years of post-secondary education
1
1
Certification
Work history
Sales Assistant
The North Face
Sheffield
10.2024 - 01.2025
- Balanced multiple tasks simultaneously whilst maintaining high-quality customer service.
- Retained knowledge of current promotions, helping customers make informed purchases.
- Ensured stock replenishment in a timely manner to maintain product availability.
- Demonstrated specific knowledge of many products and features effectively, leading to increased sales conversions.
- Listened to customers' needs and concerns to provide thoughtful advice and product recommendations.
- Maintained excellent tailored customer service during Christmas busy periods, and communicated effectively with colleagues to manage store tasks and flow.
Sales Assistant
Mountain Warehouse
Sheffield
08.2021 - 09.2024
- Improved customer service by efficiently handling queries and complaints, addressing needs promptly.
- Assisted customers with choosing product using personalised recommendations and product knowledge.
- Fostered a welcoming store environment by maintaining clean and well-organised displays, replenishing stock in a timely manner to display selection and availability.
- Worked effectively with team members to meet sales targets, and supported colleagues to create positive working environment.
- Balanced multiple tasks simultaneously whilst maintaining high-quality customer service.
- Handled high-pressure situations calmly, keeping store operation seamless during peak hours.
Education
BA in History -
University of Cambridge
09.2021 - 06.2024
A-Levels -
Forge Valley School
09.2014 - 06.2021
Skills
- Helpful and attentive
- Product knowledge
- Complaint resolution
- Stock management
- Multitasking
- Reliability
- Personable nature
- Adaptability
Affiliations
- Hiking
- Fashion history (dissertation on subject)
- Swimming
Certification
CiDA qualification in ICT, grade B
Languages
Spanish
Intermediate
References
References available upon request.
Timeline
Sales Assistant
The North Face
10.2024 - 01.2025
BA in History -
University of Cambridge
09.2021 - 06.2024
Sales Assistant
Mountain Warehouse
08.2021 - 09.2024
A-Levels -
Forge Valley School
09.2014 - 06.2021
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