Madeleine Wild
Southampton,Hampshire
Summary
Friendly, energetic hospitality professional with proven experience in customer-facing roles. Brings a positive, bubbly attitude to fast-paced environments while delivering efficient service and maintaining high standards. Reliable, adaptable and quick to learn, with strong communication skills and a genuine passion for customer satisfaction. Actively seeking a full-time role with consistent hours.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Waitress
Fullers
Southampton, Hampshire
06.2024 - Current
- Provided cheerful, engaging, and professional table service in a bustling pub environment
- Processed customer orders with precision and efficiency while upholding a positive demeanor.
- Delivered food from kitchen to tables while maintaining correct presentation and service standards
- facilitated bar operations during peak times
- Coordinated customer bookings and optimised seating arrangements.
- Reset and cleared tables efficiently to ensure seamless service flow.
- Upheld rigorous cleanliness and hygiene standards across venue
- Collaborated seamlessly within a team in a dynamic environment
Bar Staff Member
popworld
Southampton, Hampshire
08.2023 - 11.2023
- Assisted customers promptly in bustling late-night venuet venue.
- Crafted and delivered alcoholic and non-alcoholic beverages with expertise.
- Managed tills, processing cash and card transactions with accuracy.
- Elevated drink promotions, upselling products to maximise sales.
- Sustained cleanliness and organisation of bar area consistently throughout shifts.
- Complied with licensing laws and age verification procedures meticulously.
- Excelled under pressure during peak hours, guaranteeing seamless service
Food and Beverage Assistant
Paultons Park
Southampton, Hampshire
02.2022 - 03.2023
- Delivered prompt, welcoming customer service in a bustling theme park setting.
- Crafted and prepared light food items adhering to hygiene and safety standards.
- Organised and dispatched customer orders with precision and efficiency.
- Managed tills and processed cash and card transactions.
- Ensured cleanliness of food preparation and service areas
- Collaborated efficiently within a team during high-demand peak periods.
- Facilitated prompt customer service while upholding a positive demeanour
Education
A-Levels - psychology
Brockenhurst College
Brockenhurst2023
A-Levels - biology
Brockenhurst College
Brockenhurst2023
A-Levels - Art and design
Brockenhurst College
Brockenhurst2023
Skills
- Confident, friendly communicator with a naturally bubbly and approachable personality
- Consistently delivers high-quality customer service
- Thrives in fast-paced, high-pressure environments
- Strong multitasking ability while maintaining accuracy
- Cash handling, till operation and payment processing
- Able to build quick rapport with customers
- Reliable, punctual and committed to full-time work
- Flexible and adaptable to changing shifts and environments
- Works well independently and as part of a team
- Strong attention to detail and organisation
- Quick learner with a positive, proactive attitude
- Maintains high standards of cleanliness and presentation
Languages
English
First Language
French
Beginner
A1
Certification
- Food Hygiene & Safety Awareness (on-the-job training)
- Customer Service Training (on-the-job)
- Health & Safety Awareness
Hobbies and interests
- Arts and crafts, including hands-on creative projects
- Cooking and baking, with a strong interest in following and experimenting with recipes
- Enjoy practical, hands-on activities that require focus and attention to detail
Timeline
Waitress
Fullers
06.2024 - Current
Bar Staff Member
popworld
08.2023 - 11.2023
Food and Beverage Assistant
Paultons Park
02.2022 - 03.2023
A-Levels - psychology
Brockenhurst College
A-Levels - biology
Brockenhurst College
A-Levels - Art and design
Brockenhurst College