Madeleine Wigglesworth

As an HR Advisor at SecureCloud+, I provide expert support in employee relations, policy compliance, and strategic initiatives. I advise Directors, Managers, and Employees on UK employment law, manage complex ER cases, and coach managers on HR processes. I drive initiatives to improve organisational effectiveness, contribute to policy development, resolve disputes, and foster a culture of fairness and engagement.

Key Responsibilities & Experience

• Lead disciplinary, grievance, absence management, and performance cases, ensuring compliance with UK employment law, including the Equality Act, Employment Rights Act, and ACAS Code of Practice.
• Advise on complex ER issues such as long-term sickness, misconduct, and redundancy.
• Conduct workplace investigations, gathering evidence, preparing reports, and advising on outcomes.
• Mediate disputes, fostering a positive work environment and reducing conflict.
• Review and implement HR policies aligning with legislation and business needs, advising managers on consistent application.
• Support organisational change, including restructures, redundancies, and SFIA framework implementation.
• Oversee the recruitment process, including workforce planning, job postings, candidate screening, and agency management.
• Ensure compliance with pre-employment checks (BPSS, SC, DV clearances).
• Develop recruitment strategies and advise on best practices to attract top talent.
• Enhance onboarding by introducing and hosting induction days, improving new hire integration.
• Advise managers on performance reviews, probation periods, and development plans.
• Create leadership toolkits and manager guidebooks to support effective team management.
• Lead employee engagement initiatives, including starting the social committee, recognition programmes, and wellbeing events.
• Conduct exit interviews and provide insights on retention and workplace improvements.
• Champion Investors in People accreditation, demonstrating a commitment to employee development.
• Support diversity, equity, and inclusion by promoting inclusive hiring and workplace initiatives.
• Produce HR analytics reports on turnover, absence, and engagement trends.
• Provide payroll reports to Finance, ensuring accuracy and compliance.

As an HR Administrator at SecureCloud+, I supported daily HR operations, focusing on recruitment, employee records, and compliance. During this time, I completed my CIPD Level 5, enhancing my HR expertise. I managed recruitment tasks such as job postings, candidate screening, and interview coordination, ensuring compliance with policies and legal requirements. I maintained employee records, processed HR documentation, and assisted with benefits and payroll administration. I also provided HR advice to staff and management, addressed policy queries, and contributed to employee engagement initiatives.

As an HR Apprentice at SecureCloud+, I gained broad HR experience while completing my CIPD Level 3 qualification. I supported recruitment, employee relations, performance management, and HR administration, including candidate screening, interview scheduling, and onboarding. I assisted with employee records, benefits administration, and compliance with employment law. Additionally, I helped maintain HR systems, manage queries, and support disciplinary and grievance processes, providing a solid foundation in HR functions and contributing to the HR team's success.