Madeleine Ryan

During my time at Transform Building Solutions, I undertook a variety of tasks, including:

• Analyzing and submitting building assessment reports
• Performing administrative and scheduling duties
• Adhering to strict privacy protocols
• Engaging with stakeholders, including clients, insurance companies, and tradespersons
• Organizing invoices and processing excess payments from customers
• Resolving issues raised by clients and insurance companies

During my time at Project Beats Studio I undertook a range of instructor and administrative responsibilities, including:

Dance Instructor:

• Teaching weekly Hip Hop and K-pop classes to mixed-age students (children to adults), including preparation of lesson content
• Adapting teaching styles to suit individual student needs, creating a personalised learning experience
• Leading a dance crew, including organising public performances and directing/editing performance videos for social media

Administration:

• Managing email inboxes, including sending promotional content and weekly newsletters to students
• Monitoring enrolments and following up on payments
• Resolving issues raised by students and instructors in a professional and timely manner

General:

• Organising and supporting dance battle events
• Judging and DJing at dance battle events
• Assisting in the coordination of end-of-term performance events

During my time at Tree Eighty3 I was responsible for both back-of-house and front-of-house operations, including:

Back of House:

• Rostering staff and approving timesheets
• Managing payroll and invoicing
• Ordering and receiving stock, maintaining appropriate inventory levels

Front of House:

• Delivering high-quality customer service
• Preparing food and beverages, including 2 years of barista experience
• Assisting with food preparation and service for catering, including large-scale wedding functions
• Managing tills and cash handling
• Training and supervising staff

During my time with Sheridan and David Jones, I was responsible for providing:

• Excellent customer service, including linen and homewares advice
• Enacting transaction through the till and eftpos systems
• Training new staff members and stock take