Overview
Work history
Education
Skills
Timeline
OperationsManager

Madeleine Pugh

London

Overview

32
32
years of professional experience

Work history

Operations Manager

Savills
City of London, London
09.2008 - 03.2023
  • Overall responsibility for Moor House a 320,000 sq,ft critical building, comprising of 16 occupied floors of 24/7 bank trading. Norman Foster designed 21 story building completed in 2004.
  • Set and implemented a £9,000,000 budget (includes phased plant replacement due to age).
  • 24/7 engineering HV qualified engineers on every shift.
  • Implemented ESG projects, attained ISO14001, ISO50001, ISO45001 to underline the commitment to ensure the greening of a the building. Leading edge BMS, replaced diesel with Green-D a plant derived fuel, in 2009 commenced the implementation of replacing all luminaires with LED. ROI on projects was essential.
  • Made significant savings across the board without compromising the service levels.
  • Ensured all partied worked together to deliver a first class service.
  • Implemented Wellbeing in the building in 2010 which continued to grow engaging with all service partners and tenants.
  • 1 direct report, 50 subcontractors, (cleaning, engineering, security, reception)

Building Manager

CBRE
City of London, London
03.2001 - 09.2008
  • Setting and running a £4,000,000 budget 80 Strand (formally known as the ionic Shell Mex House)
  • Rebranded the building to underline its new identity.
  • Took over managing the building after a £45,000,000 refurbishment.
  • Established the fire alarm was not fit for purpose, extensive negotiations with ADT achieved a NIL cost complete replacement.
  • The anchor tenant Pearson were very demanding as they had their own engineering teams which was challenging as the line of responsibility was clear, ensuring that both teams liaised and worked together was a challenge and achieved.
  • Tendering major contracts, M&E, Utilities and security.
  • Pearson eventually negotiated the management of the building from CBRE.

Building manager

JLL
London
04.1991 - 03.2001
  • Commence with JLW in 1991 as an assistant BM in Goldman Sachs new flagship Peterborough Court.
  • Responsible to move in the traders ensuring services were on place.
  • All subcontractors delivered excellent services to all the money makers and associates, daily building checks were carried out throughout the occupied floors.
  • After 1 year, moved to Berkeley Square House a 500,000 sq.ft building in Mayfair, assisted in setting a £2,000,000 budget.
  • Liaising with tenants on a daily bases and building owners quarterly.
  • challenges there were numerous including a floor loading of 1.5kn, new technology was being implemented (computers etc.) by tenants and required solutions as to the floor weights. Cat 5 cabling was introduced via power poles to all floors funded by the landlords.
  • oversaw the replacement of the cooling towers, the main reception refurbishment and was involved from day one if the design process.
  • Seconded to British Land Triton Place to put in place processes and eliminate corruption.

Education

GCSEs -

Schooling

Skills

  • Team building
  • Project implementation
  • Client/Tenant communication
  • Contract management
  • Innovation/adopting new practices

Timeline

Operations Manager

Savills
09.2008 - 03.2023

Building Manager

CBRE
03.2001 - 09.2008

Building manager

JLL
04.1991 - 03.2001

GCSEs -

Schooling

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Madeleine Pugh