MADELEINE KAYE
Brighton
Summary
Dedicated professional with a strong foundation in customer service and teamwork, adept at managing time effectively and leading teams to success. Adaptable professional with strong work ethic and keen desire to excel. Demonstrates exceptional communication skills and critical thinking, thriving in fast-paced environments while maintaining composure under pressure. Committed to leveraging these competencies to drive organisational goals and enhance team performance. Possess excellent communication and problem-solving skills, along with friendly and approachable demeanour
Overview
7
7
years of professional experience
Work history
Waitress
Box Picadilly
London
2025.10 - Current
- Enhanced guest satisfaction through attentive and prompt service.
- Demonstrated excellent multitasking abilities for timely delivery of orders.
- Maintained clean and organised dining area for customer comfort.
- Provided recommendations on specials or seasonal offerings for increased sales revenue.
- Advanced team efficiency by assisting in training new waitstaff members.
- Handled cash transactions accurately, ensured balanced till at end of shift.
Private nanny
Private Family
London
2025.01 - 2025.06
- Created fun learning environment using arts and crafts, aiding cognitive growth.
- Managed challenging behaviours calmly, promoting emotional maturity in children.
- Facilitated bedtime routines leading to consistent sleeping habits.
- Prepared nutritious meals for improved health.
- Provided safe transportation for children, facilitating attendance at various appointments and engagements. to various appointments and engagements.
- Communicated regularly with parents about daily activities and behaviours observed-maintaining transparency in care provided.
- Maintained cleanliness of children's areas for a healthy living environment.
Waitress
Bill’s restaurants
Bath, Bath and North East Somerset
2023.05 - 2024.06
- Executed food and drink orders accurately to improve customer satisfaction rates.
- Enhanced guest satisfaction through attentive and prompt service.
- Maintained clean and organised dining area for customer comfort.
- Advanced team efficiency by assisting in training new waitstaff members.
- Provided recommendations on specials or seasonal offerings for increased sales revenue.
Commis waitress/Waitress
Cote Brasserie
Lewes
2019.08 - 2021.09
- Elevated customer satisfaction through attentive and personalised service.
- Collaborated with kitchen staff for streamlined meal service.
- Trained new staff to uphold and deliver consistent quality service.
- Set up tables efficiently before service, facilitating a seamless dining experience.
- Ensured cleanliness of restaurant by following hygiene protocols diligently. with regular cleaning tasks.
Education
BTEC - Travel and Tourism
East Sussex College
Bath, Bath and North East SomersetBA - Honours in Business & Management (Festivals & Events)
Bath Spa University
Bath, Bath and North East SomersetGCSEs -
Bedes Senior School
Skills
- Customer service
- Time Management
- Teamwork
- Leadership
- Effective Communication
- Fast-paced adaptability
- Pressure resilience
- Critical Thinking
REFERENCE
Can be made available
BATH SPA UNIVERSITY
At Bath Spa I studied Business & Management (Festivals &Events). Through this degree I not only gained the knowledge of skills that are needed to have and run a business, but also to be a figure within an already accomplished business. Within this degree the modules I found most interesting were those centered on the business aspects of the fashion industry, principally fashion marketing and visualization. I also enjoyed gaining skills and knowledge in how events are organized and run, which I was pleased to apply in the successful management of a Christmas market in Bath Spa.
References
References available upon request.
Timeline
Waitress
Box Picadilly
2025.10 - Current
Private nanny
Private Family
2025.01 - 2025.06
Waitress
Bill’s restaurants
2023.05 - 2024.06
Commis waitress/Waitress
Cote Brasserie
2019.08 - 2021.09
BA - Honours in Business & Management (Festivals & Events)
Bath Spa University
BTEC - Travel and Tourism
East Sussex College
GCSEs -
Bedes Senior School