Madeleine Hawkins
Totton,Hampshire
Summary
Positive and reliable, with excellent customer service skills and multi-tasking in fast-paced environments. Skilled in communication and problem-solving, ensuring smooth and pleasant interactions with customers. Knowledgeable about maintaining an organised workspace, handling payments and the importance of time management skills. Hardworking, approachable and friendly member of a team.
Overview
3
3
years of professional experience
Work history
Barista/Front of house
Benchwood Cafe
Lyndhurst, Hampshire
2022.03 - Current
- Provided excellent customer service and confidently engaged with members of the public.
- Listened and responded to any customer concerns in a polite manner.
- Delivered a high-volume of beverages with speed, quality and consistency, thriving in fast-paced environments.
- Managed deliveries and stock rotation.
- Key holder with responsibilities for opening, closing and running the cafe during the owner's absence.
- Took orders and payments at the counter.
- Trained new team members.
Office Administrator (work experience)
Mcnamara Contractors
Romsey, Hampshire
2023.07 - 2023.07
- Processed invoices and financial data.
- Managed daily scheduling.
- Provided administrative support during high-pressure periods.
Education
A-Levels - Law, Psychology, Criminology
Barton Peveril College
Eastleigh, Hampshire 2024.09 -
GCSEs - 9 GCSE's (including English and Maths - grade 5 and above)
Hounsdown Secondary School
Totton, Hampshire 2019.09 - 2024.06
Skills
- Strong and effective communicator
- Friendly customer service
- Highly organised
- Hygiene standards awareness
- Till management
- Quality assurance
- Leadership and teamwork
Timeline
A-Levels - Law, Psychology, Criminology
Barton Peveril College
2024.09 -
Office Administrator (work experience)
Mcnamara Contractors
2023.07 - 2023.07
Barista/Front of house
Benchwood Cafe
2022.03 - Current
GCSEs - 9 GCSE's (including English and Maths - grade 5 and above)
Hounsdown Secondary School
2019.09 - 2024.06