Madeleine Fletcher

• Assisting in the smooth running of a new, busy client floor.

•Making handcrafted beverages.

Ensuring allergens are up to date, and producing daily menus.

•Welcoming guests to the floor and assisting them with their needs.

•Placing orders and completing the weekly stocktake.

•Managing stock levels and stock rotation.

•Ensuring meeting rooms are set up to a high standard.

• Health and safety champion.

• General day-to-day running of a restaurant and café located in a busy office building.
• Producing menus after daily discussions with the chefs.
• Inputting daily sales and wastage.
• Managing stock and placing orders.
• Weekly stocktakes.
• Daily setup and closing of the cafe, and covering in different sections when needed.
• Covering management when necessary.

• Delivering excellent customer service daily.
• Placing orders and managing deliveries.
• Stocktake.
• Fully barista-trained.
• Day-to-day running of the café.
• Covering in the kitchen when needed.
• Excellent knowledge of allergies and dietary requirements.
• Dealing with and resolving customer complaints accordingly.

I was given the role of supervisor temporarily in 2021 while we had no manager. I was responsible for the rota, stocktake, inputting the daily figures, and the general running of the café.

• Provided excellent customer service.
• Produced high-quality beverages.
• Delivered exceptional, friendly, and fast service to process a high volume of food and drink orders at peak times.
• Ensured that excellent hygiene was maintained at all times.
• Ensured all training was completed.
• I completed an NVQ Level 2 in Customer Service.

• Worked at numerous events, including weddings, house parties, and work functions.
• Adapted to each event and the clients' needs.
• Efficiently served food and drinks to a large number of people.

• Carried out mystery shops at health services, including doctors' surgeries, pharmacies, and children's centers, to ensure they were young people-friendly.
• Provided feedback at weekly meetings.
• Attended yearly awards ceremonies to give out awards to successful establishments.