Summary
Overview
Work history
Education
Skills
Personal Skills & Interests
Timeline
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Madeleine Auchterlounie

Hull,Kingston upon Hull

Summary

A newly first-class graduate with 7+ years customer service experience, with great team player and leadership skills looking to fill this role of Team Manager; seeking to effectively contribute to an exciting and fast-paced team and working environment.

Overview

7
7
years of professional experience
2064
2064
years of post-secondary education

Work history

Receptionist

Hull Culture & Leisure
Hull
05.2024 - 09.2025
  • Developed excellent customer service skills by attending to customer queries and resolving concerns in a timely and courteous manner.
  • Successfully facilitated membership sales, ensuring a smooth and positive customer experience, through engagement and effective communication and product knowledge.
  • Responsible for cash operations, including processing transactions and reconciling tills at shift close.
  • Managed deliveries and replenishment of stock including goggles, swimwear, and floatation aids, ensuring displays met brand standards to promote sales.

Bar Assistant/ Waitress

Hull Culture & Leisure
10.2024 - 05.2025
  • Enhanced communications and active listening skills through daily face-to-face interactions with the public.
  • Managed Front of House operations during busy Saturday evening shifts as Shift Leader, ensuring smooth and efficient service by proactively supporting both and staff and customer needs whilst maintaining a high level of professionalism.

Bar Assistant/ Waitress

Archangel Inns Ltd
07.2021 - 05.2024
  • Managed bar deliveries, ensuring stock was signed off, replenished and rotated.
  • Responsible for daily cash handling and till reconciliation, alongside key-holding and opening and locking up the building.

Bar Assistant/ Waitress

Sails Cafe
11.2018 - 06.2021
  • Enhanced communications and active listening skills through daily face-to-face interactions with the public.
  • Managed Front of House operations during busy Saturday evening shifts as Shift Leader, ensuring smooth and efficient service by proactively supporting both and staff and customer needs whilst maintaining a high level of professionalism.

Education

First Class Bachelor of Arts with Honours - Criminology

University of Hull
04.2001 - 06.2025

A’ Levels - Dance: A* Sport: Distinction* Criminology: A

Wyke College

10 GCSE’s -

Cottingham High School
04.2001 - 06.2019

Skills

  • Excellent communication
  • Leadership
  • Customer service
  • Organisation
  • Stock management
  • Organisational efficiency

Personal Skills & Interests

  • Excellent communication skills: enhanced through 7 years of experience working in hospitality/ customer service.
  • Good leadership skills: gained from experience as a Shift Leader but also gained through 2 years' experience of choreographing and teaching dance to my university dance team, with classes of up to 20 students, for competitions and shows.
  • Great team player: adopted through working as part of big bar team at busy events under pressure but can equally work as efficiently solo. Thus, further developed through team sports such as my dance team of 15 years.
  • Great organisational and planning skills: developed through meeting university deadlines and projects under pressure and with effective time management.
  • Friendly, approachable and social individual.
  • INTERESTS: Fashion, attention to detail, creativity and a challenge!

Timeline

Bar Assistant/ Waitress

Hull Culture & Leisure
10.2024 - 05.2025

Receptionist

Hull Culture & Leisure
05.2024 - 09.2025

Bar Assistant/ Waitress

Archangel Inns Ltd
07.2021 - 05.2024

Bar Assistant/ Waitress

Sails Cafe
11.2018 - 06.2021

First Class Bachelor of Arts with Honours - Criminology

University of Hull
04.2001 - 06.2025

10 GCSE’s -

Cottingham High School
04.2001 - 06.2019

A’ Levels - Dance: A* Sport: Distinction* Criminology: A

Wyke College
Madeleine Auchterlounie