Madelaine Mortimer
City,Wales
Summary
Twenty years old with eight years of diverse experience in hospitality. Strong background in customer service, payment processing, and identification verification. Exceptional communication skills and proven ability to excel in multidisciplinary teamwork. Committed to maintaining high standards in food service and enhancing guest experiences.
Overview
8
8
years of professional experience
2
2
years of post-secondary education
Work history
Kitchen staff member
Milkwood
Pontcanna, Cardiff
07.2025 - Current
- Prepped ingredients prior to cooking for more efficient service times.
- Followed health and safety guidelines, ensuring a safe work environment.
- Organised ingredients for planned dishes and associated garnishes.
- Operated mixers, cutters and special equipment following health and safety protocols.
- Received and unpacked incoming deliveries, rotated existing stock and put away new items.
- Washed, peeled and chopped vegetables to be used in dishes.
- Rotated stock to keep ingredients fresh.
KP
Bills
Cardiff Bay
04.2025 - 11.2025
- Followed established procedures for handling special cleaning solutions in order to protect self and others from harm.
- Kept a safe working environment by following all health and safety regulations.
- Ensured smooth running of the kitchen by efficiently managing waste disposal tasks.
- Consistently adhered to food hygiene regulations whilst dealing with food waste.
- Completed deep cleaning tasks as instructed by supervising chef or manager.
- Assisted chefs in food preparation for efficient meal service.
- Maintained high standards of cleanliness by washing kitchen equipment and utensils.
- Swept and mopped floors at end of shifts to ensure tidy workspace next day.
- Operated dishwashing machinery to maintain cleanliness in the kitchen.
KP & Front of house team member
Compass Group
St Athens
11.2024 - 04.2025
- Maintained high standards of cleanliness by washing kitchen equipment and utensils.
- Streamlined workflow to reduce waiting times for serving staff.
- Achieved high levels of organisation with sorting and storing deliveries.
- Operated dishwashing machinery to maintain cleanliness in the kitchen.
- Unloaded deliveries, stored items properly for easy accessibility.
- Completed deep cleaning tasks as instructed by supervising chef or manager.
- Assisted kitchen staff with food prep, dishwashing and plating food.
Front of house team member
The Kings
Cardiff
01.2024 - 05.2024
- Maintained attractive, clean and orderly spaces, creating a welcoming atmosphere for customers.
- Elevated guest experiences by delivering tailored, personalised customer service.
- Greeted customers warmly and professionally on arrival, promptly directing to allocated tables.
- Processed cash and card payments promptly, minimising customer waiting times and enabling swift table turnarounds.
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Confidently managed customer requests by listening actively to concerns and providing positive solutions.
- Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
- Promoted current offers through creative promotional displays and targeted upselling.
- Cleaned, sanitised and organised food storage racks and bins, maintaining exceptional hygiene standards.
KP
The Grange pub
Grangetown, Cardiff
11.2022 - 10.2024
- Observed health and hygiene standards to minimise food contamination.
- Rotated stock to keep ingredients fresh.
- Cooperated well with kitchen teams, improving workflow and raising working standards.
- Thoroughly cleaned kitchen utensils, cookware, glassware and serving dishes, maintaining faultless hygiene and presentation standards.
- Used kitchen equipment as instructed and to safety protocols.
- Utilised storage effectively to keep kitchen equipment and supplies safely and clearly organised.
- Took orders and portioned food for delivery to client tables.
- Carried out regular rubbish removal, mopping and sweeping, maintaining clean kitchen environments throughout service shifts.
- Assisted in preparation of meals to exact recipes.
- Monitored storage temperature controls, keeping stored ingredients fresh.
- Cleaned food preparation and storage areas in line with schedule.
- Helped chefs with requisitioning stock within budget requirements.
- Kept kitchen areas clean, orderly and well-stocked for smooth service.
Dishwasher
Milkwood
Cardiff
12.2021 - 12.2021
- Thoroughly hand-washed and stored tableware and kitchenware as needed.
- Meticulously cleaned and tidied food preparation and production areas to maintain smooth kitchen operations.
- Maintained adequate levels of clean tableware for dining room and kitchen areas.
- Carefully handled tableware to prevent breakage and loss.
- Ensured cleanliness, tidiness and organisation of dish room to mitigate potential health and safety risks.
Waitress
The Sportsmans Rest
Cardiff
06.2017 - 02.2023
- Kept guest tables neat and tidy by regularly clearing away dirty dishes, used glasses and wiping down surfaces.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Facilitated smooth flow of service by effectively coordinating service with other wait staff, hosts and kitchen staff.
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
- Prepared mixed drinks and poured wine, beer and non-alcoholic beverages within target service timeframes.
Education
A-Levels - Welsh Bac
St David's Catholic College
Penylan 09.2021 - 06.2023
GCSEs - Engineering
Cowbridge Comprehensive School
Cowbridge2021
GCSEs - Science
Cowbridge Comprehensive School
Cowbridge2021
GCSEs - English
Cowbridge Comprehensive School
Cowbridge2021
GCSEs - Food and Nutrition
Cowbridge Comprehensive School
Cowbridge2021
GCSEs - Maths
Cowbridge Comprehensive School
Cowbridge2021
GCSEs - Welsh
Cowbridge Comprehensive School
Cowbridge2021
Skills
- Customer service
- Payment processing
- Identification verification
- Strong communication
- Multidisciplinary teamwork
- Food service
- Bar cleaning and maintenance
- Extensive hospitality background
Timeline
Kitchen staff member
Milkwood
07.2025 - Current
KP
Bills
04.2025 - 11.2025
KP & Front of house team member
Compass Group
11.2024 - 04.2025
Front of house team member
The Kings
01.2024 - 05.2024
KP
The Grange pub
11.2022 - 10.2024
Dishwasher
Milkwood
12.2021 - 12.2021
A-Levels - Welsh Bac
St David's Catholic College
09.2021 - 06.2023
Waitress
The Sportsmans Rest
06.2017 - 02.2023
GCSEs - Engineering
Cowbridge Comprehensive School
GCSEs - Science
Cowbridge Comprehensive School
GCSEs - English
Cowbridge Comprehensive School
GCSEs - Food and Nutrition
Cowbridge Comprehensive School
GCSEs - Maths
Cowbridge Comprehensive School
GCSEs - Welsh
Cowbridge Comprehensive School