Maddy Orchard
Ringwood,England
Summary
I have worked at a cafe for over a year and have therefore gained lots of experience relating to customers and customer service.
Overview
3
3
years of professional experience
Work history
Food and Beverage Assistant
Jen’s cafe
Ringwood, Hampshire
2022.04 - Current
- Cashier, responsible for processing orders on the till, taking cash and card payments
- Restocking drinks machines and cold drinks fridges
- Preparing customers orders
- Dealing with customers face to face
- Dealing with any order issues and staff issues that may arise
- Dealing with customer complaints
- Cleaning and tidying where necessary
Paper Deliverer
Focus magazine
Ringwood, England
2021.01 - 2022.03
- Maintained good local area knowledge to assist in planning efficient, cost-effective delivery routes.
- Engaged positively with community members throughout delivery routes, upholding positive company reputation.
- Wrapped and secured papers to protect goods from damage.
- Picked up and accurately sorted newspapers to improve delivery run efficiency.
Education
GCSEs -
Ringwood School Academy
Ringwood 09/2021 - 06/2023
A-Levels - Geography, psychology and criminology
Ringwood School Academy
Ringwood 09/2023 -
Skills
- Food service expertise
- Equipment management
- Drinks upselling
- Food portioning
- Product recommendations
- Kitchen deep cleaning
- Drink pairing recommendations
- Food hygiene practices
- Restaurant sanitisation
- Cash handling
- Customer service
- Menu knowledge
- Quality Control
- Point Of Sale system operation
- Food storage procedures
- Dispute resolution
Timeline
Food and Beverage Assistant
Jen’s cafe
2022.04 - Current
Paper Deliverer
Focus magazine
2021.01 - 2022.03
GCSEs -
Ringwood School Academy
09/2021 - 06/2023
A-Levels - Geography, psychology and criminology
Ringwood School Academy
09/2023 -