Maddy Matthews
Grey Lynn,Auckland
Summary
Friendly and outgoing 24-year-old with nearly a decade of experience in customer service and hospitality. After completing a degree in Human Geography and spending the past two years at Greggs PLC, I’m now in New Zealand on a working holiday visa and keen to pick up temporary work wherever possible. I’m quick to learn, comfortable in fast-paced environments, and enjoy being part of a team and meeting new people.
Overview
11
11
years of professional experience
Work history
Barista
Whispers Cafe
Lytham, Lancashire, England
2025.10 - 2026.01
- Confidently operated coffee machines with attention to quality and detail
- Handled cash and transactions accurately and responsibly
- Built strong relationships with regular customers through friendly, personalised service.
Supply People System Support
Greggs PLC
Newcastle, England
2024.10 - 2025.10
- Supported the nationwide rollout of a new internal system across supply divisions
- Led meetings and provided real-time support to teams across the UK
- Built strong communication and organisational skills while managing multiple support requests.
Customer Care
Greggs PLC
Newcastle, England
2023.11 - 2024.10
- Full-time role within the national customer service team, handling complaints and enquiries via phone, email and digital platforms.
- Resolved issues with empathy and professionalism in high-pressure situations.
- Built rapport with customers and teams to ensure satisfaction and brand loyalty.
Waitress
Puntos Italian
Newcastle, England
2023.05 - 2023.11
- Provided warm, efficient table and bar service in a busy independent restaurant.
- Collaborated closely with kitchen and floor team to ensure smooth service across lunch and dinner shifts.
- Developed strong adaptability, attention to detail, and interpersonal skills in a fast-paced environment.
Bar Team Member/Event Staff
Mint People
Newcastle, England
2022.02 - 2023.05
- Delivering high quality service at a range of venues and events across the North.
- Adapted quickly to new environments and upheld professional standards while working with luxury hospitality clients.
- Great confidence through guest interaction and dynamic work settings.
Waitress and Bartender
George and Dragon
Altrincham, England
2019.03 - 2020.09
- Developed strong problem-solving skills by accepting and responding to customer feedback.
- Flexibility in scheduling and the ability to handle varying workloads
- Great memory and mental maths skills.
Waitress
Manchester United FC
, England
2018.08 - 2019.05
- Delivered a high- end three course dining experience to VIP guests, sponsors, and players' families.
- Built professionalism and poise through top-tier hospitality service.
Waitress/Children's Entertainment
St Ives Hotel
Lytham St. Annes, England
2015.04 - 2018.07
- Assisted in both daytime children's activities and evening restaurant service during weekends and holidays.
- Developed early customer service and multitasking skills in a busy family hotel.
Education
BA (Hons) - Geography
Newcastle University
NewcastleA Levels - Law, English Language, Geography
Xaverian College
Manchester9 GCSEs - including Maths and English
Ashton-on-Mersey High School
Skills
- Excellent communication
- Great attention to detail
- Friendly & approachable
- Time management
- Complex problem solving
- Teamwork
- Adaptability
- Flexible in my approach to work
Timeline
Barista
Whispers Cafe
2025.10 - 2026.01
Supply People System Support
Greggs PLC
2024.10 - 2025.10
Customer Care
Greggs PLC
2023.11 - 2024.10
Waitress
Puntos Italian
2023.05 - 2023.11
Bar Team Member/Event Staff
Mint People
2022.02 - 2023.05
Waitress and Bartender
George and Dragon
2019.03 - 2020.09
Waitress
Manchester United FC
2018.08 - 2019.05
Waitress/Children's Entertainment
St Ives Hotel
2015.04 - 2018.07
A Levels - Law, English Language, Geography
Xaverian College
9 GCSEs - including Maths and English
Ashton-on-Mersey High School
BA (Hons) - Geography
Newcastle University