Summary
Overview
Work History
Education
Skills
References
Timeline
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Maddy Bridges

Bath,Bath and North East Somerset

Summary

Dedicated professional with extensive experience in cash handling, customer relations, and sales expertise. Known for a friendly demeanour and outstanding customer service, consistently delivering efficient multitasking and effective team collaboration. Proficient in POS systems and merchandising, with a strong foundation in product knowledge and verbal communication. Aiming to leverage skills to contribute to a dynamic retail environment while continuing to grow within the industry.

Overview

3
3
years of professional experience

Work History

Bar staff member

Abertillery Rugby Club
Abertillery, Blaenau Gwent
07.2024 - 09.2024
  • Ensured customer satisfaction by providing excellent service.
  • Managed bar inventory for efficient operation.
  • Cleaned and sanitised bar area, maintaining high standards of hygiene.
  • Handled cash transactions to ensure accurate accounting.
  • Prepared beverages, ensuring consistent quality.
  • Checked identification to maintain legal compliance.
  • Managed customer disputes effectively, preserving the business reputation.
  • Adhered to health and safety regulations strictly.
  • Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
  • Served a high volume of customers at a local event with over 200 people in attendance

  • Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
  • Collected cash payments, processing and providing correct change and receipts using Point Of Sale (POS) systems.
  • Served high volumes of guests in fast-paced service environments with exceptional customer care.
  • Served customers to foster a friendly atmosphere.

Customer assistant

The Original Factory Shop
Abertillery, Blaenau Gwent
07.2021 - 05.2022
  • Handled returns and exchanges efficiently maintaining high standards of service amidst challenging situations.
  • Participated actively in staff meetings contributing valuable insights towards improving store performance.
  • Improved customer relations by promptly addressing queries and concerns.
  • Maintained a clean, organised workspace for the efficient operation of checkout area.
  • Assisted customers with product selection to ensure satisfaction.
  • Handled cash transactions accurately, enhancing trust between business and clientele.
  • Increased sales through suggestive selling techniques.
  • Provided excellent customer service to ensure repeat business.
  • Collaborated efficiently with team members to maintain smooth store operations.
  • Stocked shelves regularly for easy access to products by customers.
  • Managed high-pressure situations with ease, ensuring customer satisfaction during peak hours.
  • Communicated daily offers to customers, promoting in-store deals and discounts.
  • Operated till systems smoothly, streamlining check-out process for customers.

Education

GCSEs -

Newbridge Comprehensive
Newbridge, Caerphilly County Borough
09.2016 - 07.2021

A-Levels -

Coleg Gwent
Crosskeys, Caerphilly County Borough
09.2021 - 06.2023

Bachelor of Science - Psychology

Bath Spa University
Bath
09.2023 -

Skills

  • Cash handling
  • Friendly demeanour
  • Efficient multitasking
  • Team collaboration
  • Customer relations
  • Product knowledge
  • Verbal communication
  • POS Systems
  • Sales expertise
  • Outstanding customer service
  • Merchandising

References

References available upon request.

Timeline

Bar staff member

Abertillery Rugby Club
07.2024 - 09.2024

Bachelor of Science - Psychology

Bath Spa University
09.2023 -

A-Levels -

Coleg Gwent
09.2021 - 06.2023

Customer assistant

The Original Factory Shop
07.2021 - 05.2022

GCSEs -

Newbridge Comprehensive
09.2016 - 07.2021

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Maddy Bridges