Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Maddox Maguire

Gloucester,Gloucestershire

Summary

Energetic and outgoing professional with dedication to positive guest relations. Passionate about securing new, challenging position within fast-paced restaurant or bar. High-volume dining, customer service and cash-handling background.

Overview

3
3
years of professional experience

Work History

Front of House Team Member

The Aviator
Gloucester, Gloucestershire
02.2023 - 09.2023
  • Elevated guest experiences by delivering tailored, personalised customer service.
  • Maintained attractive, clean and orderly spaces, creating a welcoming atmosphere for customers.
  • Greeted customers warmly and professionally on arrival, promptly directing to allocated tables.
  • Collaborated across team to achieve productivity and efficiency.
  • Attentively took orders, guiding customers on menu choices, allergy advice and chef recommendations.
  • Handled reservations to maximise covers and revenue.
  • Promoted current offers through creative promotional displays and targeted upselling.
  • Processed cash and card payments promptly, minimising customer waiting times and enabling swift table turnarounds.
  • Managed restaurant closing duties, from cleaning dining areas to cashing up tills.
  • Verified ID of customers to determine eligibility for consumption of alcoholic beverages.

Cooking Assistant

The Aviator
Gloucester, Gloucestershire
02.2021 - 01.2023
  • Used excellent knife skills to chop, dice and cut food items to recipe specifications.
  • Recommended food recycling actions that led to 80% food waste reduction.
  • Maximised longevity of equipment by ensuring regular maintenance and cleaning.
  • Prevented food safety hazards by cooling, refrigerating and storing food according to HACCP procedures.
  • Guaranteed staff and visitor safety, following cleaning and sanitation standards across all tasks.
  • Assisted in preparation of a multitude of catered functions that received a wide range of positive attendee feedback.

Education

GCSEs -

Churchdown School
Gloucester
09.2018 -

Skills

  • Queue management
  • Telephone customer service
  • Reservation management
  • ID verification
  • Spirits, wine and food service
  • Efficient under pressure
  • Menu memorisation

Languages

German
Intermediate
French
Intermediate

Timeline

Front of House Team Member

The Aviator
02.2023 - 09.2023

Cooking Assistant

The Aviator
02.2021 - 01.2023

GCSEs -

Churchdown School
09.2018 -

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Maddox Maguire