Maddison Walsh
Thetford,Norfolk
Summary
Driven professional with strong communication and interpersonal skills, coupled with natural talent for customer service. Adept in building relationships and identifying client needs. Poised to increase sales and foster customer loyalty through dedication and personalised service. I have experience with all Microsoft platforms, including attending excel training.
Overview
3
3
years of professional experience
1
1
Certification
Work history
Sales & Aftercare Admin
Flagship Homes
Norwich, Norfolk
07.2024 - Current
- Handled customer complaints professionally, ensuring customer retention.
- Responded to changing business needs, providing adaptive admin assistance.
- Collaborated with admin teams, human resources and finance department on special projects.
- Handled various day-to-day admin responsibilities to maintain smooth business operations.
- Met deadlines on admin tasks to minimise disruption to colleagues and workflows.
- Responded quickly to urgent admin tasks, helping to support efficient staff operations.
- Designed Excel spreadsheets to clearly capture and display data.
- Answered phones, transferred calls and maintained switchboards to triage communications.
- Attended meetings and maintained files of notes taken during meetings.
- Brainstormed interesting ideas for social media posts.
- Marketed services through social media platforms and advertising services.
- Performed site visits to gauge developments and assess activity.
- Created innovative social media posts and schedules to drive engagement.
- Prepared detailed reports for streamlined decision-making processes using various software applications proficiently.
- Resolved minor technical issues swiftly avoiding unnecessary delays in workflow.
Bar staff member
The Railway Tavern
Thetford, Cambridgeshire
12.2021 - 08.2024
- Ensured customer satisfaction by providing excellent service.
- Managed bar inventory for efficient operation.
- Served customers to foster a friendly atmosphere.
- Cleaned and sanitised bar area, maintaining high standards of hygiene.
- Made cocktails for customer enjoyment.
- Assisted in training new staff, contributing to team efficiency.
- Handled cash transactions to ensure accurate accounting.
- Prepared beverages, ensuring consistent quality.
- Checked identification to maintain legal compliance.
- Managed customer disputes effectively, preserving the business reputation.
- Restocked bar efficiently during busy periods.
- Kept records of tabs accurately, avoiding monetary discrepancies.
- Adhered to health and safety regulations strictly.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
Housing management apprentice
Havebury Housing Partnership
Bury St Edmunds, Suffolk
09.2022 - 07.2024
- Improved team communication by proactively participating in daily meetings.
- Developed practical skills for enhanced productivity through hands-on training.
- Achieved deadline compliance with meticulous time management.
- Worked diligently to meet customer needs, resulting in increased satisfaction levels.
- Assisted senior staff members for better project execution.
- Collaborated effectively with team members to complete projects on schedule.
- Took initiative in learning new techniques, leading to improved performance.
- Observed safety protocols consistently, ensuring a risk-free workplace.
- Utilised technical knowledge for problem-solving during challenging situations.
- Enforced Anti-Social Behaviour Orders effectively; witnessed a decrease in repeat offences over time.
- Assisted colleagues with tackling tenancy breaches related to disruptive conduct, ensuring harmonious living environments.
- Attended court with colleagues.
Education
A-Levels - Housing & Property management Level 3
Institute for Apprenticeships &Technical Education
10/2022 - 06/2024
A-Levels - Business Level 3
West Suffolk College
Bury St Edmunds, Suffolk 09/2021 - 05/2022
GCSEs -
The Thetford Academy
Thetford, NorfolkSkills
- Customer relationship management systems
- Discretion and confidentiality
- Microsoft office suite proficiency
- Office equipment operation
- Attention to Detail
- Financial reporting
- Project Management
- Results-driven
- Written and verbal communication
- IT troubleshooting
- Reporting and documentation
- Strategic decision-making
- Database administration
- Record-keeping
- Maintaining office records
- Leadership skills
- Outstanding customer service
- Patience and tolerance
- Case management software use
- Experience with vulnerable populations
- Advanced listening
- Case Management
- Customer service training development
Accomplishments
NHBC effective snagging and handovers - site based trained
QNUK Level 3 award in Emergency First Aid at word
Certification
Full driving licence
Timeline
Sales & Aftercare Admin
Flagship Homes
07.2024 - Current
Housing management apprentice
Havebury Housing Partnership
09.2022 - 07.2024
Bar staff member
The Railway Tavern
12.2021 - 08.2024
A-Levels - Housing & Property management Level 3
Institute for Apprenticeships &Technical Education
10/2022 - 06/2024
A-Levels - Business Level 3
West Suffolk College
09/2021 - 05/2022
GCSEs -
The Thetford Academy
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