Maddison Vardy
Annesley Village
Summary
Dedicated professional with expertise in customer service excellence and inter-department collaboration, demonstrating a strong ability to enhance customer relations and drive sales proficiency. Skilled in food presentation, table setting, and special event coordination, ensuring exceptional attention to detail and time management. Proficient in ticketing systems knowledge, ticket allocation, and cash handling, with a proven track record of effective complaint resolution. Committed to leveraging skills for continued growth in the hospitality industry.
Overview
5
5
years of post-secondary education
5
5
years of professional experience
Work history
Ticket sales agent
Theatre Royal
Nottingham
2026.02 - Current
- Delivered timely information on show timings, seating arrangements and pricing to aid informed decisions by customers.
- Ensured customer satisfaction with efficient problem-solving strategies.
- Provided excellent customer service by promptly addressing ticketing enquiries.
- Assisted customers with their booking needs for a smooth purchase experience.
- Handled cash transactions accurately to prevent financial discrepancies.
- Managed group bookings, enhancing overall company reputation.
- Coordinated with team members to handle rush periods without compromising service quality.
- Managed high-volume phone calls professionally, resulting in satisfied customers.
Customer Service Advisor / Waitress
Mour Hotel
2024.01 - 2026.01
- I work part time at the 4 Star Mour Hotel within the restaurant area.
- I work shifts outside of my studies as I work towards my A Levels.
- My responsibilities include serving customers at the table (taking orders and service), room service, taking payments at the till, serving drinks, and supporting kitchen staff.
Maber Architects, Nottingham
Nottingham
2023.07 - 2023.07
- For my work experience week at school, I applied to work at Maber Architects in Nottingham City Centre.
- I attended design meetings and was regularly asked for input.
- I was given a project to design an outdoor space that would be somewhere that the public would enjoy visiting.
- I designed this on CAD software and then followed this with a 3D print of the space I created.
Customer Service Advisor
Porterhouse Restaurant
2022.01 - 2023.01
- I worked part time at Porterhouse restaurant covering a range of activities from serving customers at the table (taking orders and service), taking payments at the till, serving drinks, and supporting kitchen staff.
- I worked in the evenings (5pm-10pm) and weekends gaining many skills and building my confidence.
Education
A-Levels - Biology
Joseph Whitaker
Rainworth 2024.09 - 2026.07
A-Levels - Chemistry
Joseph Whitaker
Rainworth 2025.02 - 2026.07
A-Levels - Geography
Joseph Whitaker
Rainworth 2024.09 - 2026.07
GCSE - Spanish Language and Literature
GCSE - Chemistry
GCSE - Biology
GCSE - Physics
GCSE - Mathematics
GCSE - English Language and Literature
Skills
- Customer service excellence
- Inter-department collaboration
- Customer relations
- Sales proficiency
- Food presentation
- Table setting
- Special event coordination
- Complaint resolution
- Attention to detail
- Time management
- Ticketing systems knowledge
- Ticket allocation
- Cash handling
REFERENCES
References available upon request
AWARDS
Duke of Edinburgh Award - Bronze, Duke of Edinburgh Award – Silver
VOLUNTARY WORK EXPERIENCE
- Atlas Outreach Programme, Morrocco, 2025-07, Supporting water infrastructure building to the local school in the Atlas Mountains, Working with local residents to create clothing and blankets, Teaching young pupils English language
- Shop Assistant YMCA, Sutton in Ashfield, Nottinghamshire, Sutton in Ashfield, Nottinghamshire, 2022-01, 2023-01, Stocked shelves with inventory and arranged displays to draw attention to merchandise., Completed customer sales transactions using a point-of-sale system., Cleaned department by sweeping floors, dusting shelving, and wiping coolers., Moved items from back stock onto sales floor., Verified prices and checked product codes to foster accurate transactions., Helped with floor moves, merchandising, and display maintenance.
- Bestwood Parkrun, 2021-01, 2022-01, Every Saturday morning at 7am I would volunteer at Bestwood parkrun where I would switch between jobs such as time keeping or barcode scanning., I would have to cheer on all the runners at the very end and congratulate each one of them, we would get about one hundred each week.
CONTACT DETAILS
- 07904534169
- Mtv0104@icloud.com
- 33 Byron Fields Annesley Village NG15 0DE
Timeline
Ticket sales agent
Theatre Royal
2026.02 - Current
A-Levels - Chemistry
Joseph Whitaker
2025.02 - 2026.07
A-Levels - Biology
Joseph Whitaker
2024.09 - 2026.07
A-Levels - Geography
Joseph Whitaker
2024.09 - 2026.07
Customer Service Advisor / Waitress
Mour Hotel
2024.01 - 2026.01
Maber Architects, Nottingham
2023.07 - 2023.07
Customer Service Advisor
Porterhouse Restaurant
2022.01 - 2023.01