Maddison Rutter
Tenterden,Kent
Summary
Dedicated and vigilant Lifeguard with over a years experience ensuring the safety of patrons in both pool and poolside environment. Certified in CPR, First Aid. Strong swimmer with excellent observational skills and the ability to remain calm under pressure. Committed to maintaining a safe and enjoyable environment for all guests.
Friendly and efficient Receptionist with experience in managing front desk operations at a busy leisure centre. Skilled in customer service, scheduling, and administrative support. Excellent at handling inquiries, managing bookings, and ensuring a welcoming environment for all visitors. Experience in using various booking and management software. Committed to providing exceptional service and contributing to a positive and organised front desk experience.
Overview
2
2
years of professional experience
84
84
years of post-secondary education
Work history
Receptionist
Tenterden Leisure Centre
Tenterden, Kent
07.2023 - 10.2023
- Greet and assist visitors, ensuring a welcoming and professional environment.
- Manage a multi-line phone system, directing calls and taking messages.
- Schedule and coordinate appointments and meetings for staff and clients.
- Provide exceptional customer service, addressing inquiries and resolving issues promptly.
- Perform administrative tasks including filing, data entry, and handling correspondence.
- Sort and distribute incoming mail, prepare outgoing mail.
- Maintain a tidy and organized reception area, manage office supplies, and coordinate maintenance services.
- Update and maintain client records and databases.
- Monitor visitor access and maintain security protocols.
Lifeguard:
Tenterden Leisure Centre
Tenterden, Kent
11.2022 - 10.2023
- Ensured safety of pool users by constant monitoring and immediate response to emergencies.
- Delivered first aid training for improved skills and swift intervention during accidents.
- Maintained cleanliness of pool area to ensure a hazard-free environment.
- Conducted daily inspections of swimming equipment for optimal functionality.
- Provided effective supervision during public swimming hours, ensuring safety at all times.
- Enforced strict adherence to pool rules for an accident-free environment.
- Prepared incident reports thoroughly, contributing to transparent records and future reference.
- Managed stressful emergency situations calmly resulting in positive outcomes under pressure.
- Collaborated efficiently with other lifeguards on duty, ensuring comprehensive coverage of the designated area at all times.
- Maximised customer satisfaction by greeting guests with courtesy, resolving issues promptly and with enthusiasm.
Childrens Activity Assistant
Tenterden Leisure Centre
Tenterden, Kent
07.2022 - 10.2023
- Creative and engaging activity planning
- Strong organisational and time management abilities
- Certified in First Aid and CPR
- Proficient in Microsoft Office and activity management software
- Knowledge of child development and behaviour management
- Ability to create a safe and nurturing environment
- Demonstrated excellent communication skills whilst interacting with participants and their families.
Front of House Team Member
The Woolpack
Tenterden, Kent
10.2023 - 06.2024
- Maintained high standards of customer service during peak times.
- Ensured smooth operation of the front desk by managing reservations and walk-ins.
- Assisted guests with queries or requests for optimal guest experience.
- Enhanced guest experience with a friendly and helpful attitude.
- Facilitated positive dining experiences by providing excellent customer service.
- Coordinated seating arrangements for efficient restaurant management.
- Greeted guests warmly upon arrival, creating a welcoming atmosphere.
- Adapted swiftly to changing situations for uninterrupted service quality.
- Recommended menu items to guests, enhancing their dining experience.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Processed cash and card payments promptly, minimising customer waiting times and enabling swift table turnarounds.
- Attentively took orders, guiding customers on menu choices, allergy advice and chef recommendations.
- Alerted kitchen teams to specific guest criteria, including food allergies and intolerances.
Education
GCSEs - Maths
Homewood School and Sixth Form
Kent 09.2016 - 09.2023
GCSE - English Literature
Homewood School and Sixth Form
Kent 09.2016 - 09.2023
GCSEs - English Language
Homewood School and Sixth Form
Kent 09.2016 - 09.2023
GCSEs - Biology
Homewood School and Sixth Form
Kent 09.2016 - 09.2023
GCSEs - Chemistry
Homewood School and Sixth Form
Kent 09.2016 - 09.2023
GCSEs - Physics
Homewood School and Sixth Form
Kent 09.2016 - 09.2023
GCSEs - Animal Care
Homewood School and Sixth Form
Kent 09.2016 - 09.2023
GCSEs - Business
Homewood School and Sixth Form
Kent 09.2016 - 09.2023
GCSEs - Mandarin
Homewood School and Sixth Form
Kent 09.2016 - 09.2023
A-Levels - Psychology IB
Homewood School and Sixth Form
Kent 09.2016 - 09.2023
A-Levels - Applied Science
Homewood School and Sixth Form
Kent 09.2016 - 09.2023
A-Levels - Mandarin
Homewood School and Sixth Form
Kent 09.2016 - 09.2023
Skills
- Communication: Both verbal and written communication skills
- Time Management: Efficiently managing time to meet deadlines
- Problem-Solving: Ability to identify issues and develop effective solutions
- Teamwork: Ability to work well in a team setting
- Adaptability: Ability to adjust to new situations and challenges
- Customer Service: Providing excellent service and support to customers
- Microsoft Office Suite: Proficiency in Word, Excel, PowerPoint, and Outlook
- Google Workspace: Knowledge of Google Docs, Sheets, Slides, and Gmail
- Email Management: Familiarity with platforms like Microsoft Outlook and Gmail
Timeline
Front of House Team Member
The Woolpack
10.2023 - 06.2024
Receptionist
Tenterden Leisure Centre
07.2023 - 10.2023
Lifeguard:
Tenterden Leisure Centre
11.2022 - 10.2023
Childrens Activity Assistant
Tenterden Leisure Centre
07.2022 - 10.2023
GCSEs - Maths
Homewood School and Sixth Form
09.2016 - 09.2023
GCSE - English Literature
Homewood School and Sixth Form
09.2016 - 09.2023
GCSEs - English Language
Homewood School and Sixth Form
09.2016 - 09.2023
GCSEs - Biology
Homewood School and Sixth Form
09.2016 - 09.2023
GCSEs - Chemistry
Homewood School and Sixth Form
09.2016 - 09.2023
GCSEs - Physics
Homewood School and Sixth Form
09.2016 - 09.2023
GCSEs - Animal Care
Homewood School and Sixth Form
09.2016 - 09.2023
GCSEs - Business
Homewood School and Sixth Form
09.2016 - 09.2023
GCSEs - Mandarin
Homewood School and Sixth Form
09.2016 - 09.2023
A-Levels - Psychology IB
Homewood School and Sixth Form
09.2016 - 09.2023
A-Levels - Applied Science
Homewood School and Sixth Form
09.2016 - 09.2023
A-Levels - Mandarin
Homewood School and Sixth Form
09.2016 - 09.2023
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