Summary
Overview
Work history
Education
Skills
References
Timeline
Generic

Maddison Leahy

Peregian Springs,QLD

Summary

I am a motivated individual with a strong passion of developing advance artistic skills. Eager to learn different techniques and to amplify creativity. Geared up to generate ideas and be surrounded by fellow artists. With broad experience, skilled in lash extensions, lash lifts and botox, brow lamination, shaping and waxing, tint, dye and henna. With a proven track record of increasing customer satisfaction.

Overview

11
11
years of professional experience

Work history

Lash and Brow Artist

Self-Employed
10.2020 - Current
  • Fully trained and confident in Classic, Hybrid and Volume Lash Extensions. Brow shaping, waxing, tint, dye and henna. Brow Lamination, Lash lift and lash botox.
  • Kept workspace clean, organised and well-stocked for upcoming appointments
  • Consulted with clients to understand desired look
  • Followed strict safety standards to protect clients from injury or infection
  • Addressed client questions, concerns and requests directly for maximum satisfaction
  • Encouraged repeat business based on quality of service and strength of client relationships
  • Maintained full schedule of appointments with new and reoccurring clients
  • Developed and managed social media accounts and kept up with new and innovative content
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Created Lash lift/botox, brow lamination, brow waxing, shaping, tinting, dyeing and henna online courses.
  • Maintained ongoing support for students


Retail Sales Associate

Goddess, Clothing And Accessories
09.2015 - 11.2020
  • Greeted customers and helped with product questions, selections, and purchases
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganising products
  • Helped customers complete purchases, locate items, and join reward programs
  • Organised store merchandise racks and displays to promote and maintain visually appealing environments
  • Used POS system to process sales, returns, online orders, and gift card activations
  • Answered questions about store policies and addressed customer concerns
  • Developed professional relationships with customers to increase loyalty, retention and rapport
  • Trained and supervised new employees
  • Engaged in friendly conversation with customer to better uncover individual needs
  • Used in-store system to locate inventory and place special orders for customers
  • Performed end-of-day cash-out operations according to store policies, maintaining accurate counts and receipt records
  • Performed open and close of business each day.

Personal Assistant

TFT Sports And Event Management
11.2017 - 12.2019
  • Oversaw personal and professional calendars and coordinated appointments for future events
  • Maintained appropriate filing of personal and professional documentation
  • Provided administrative support including scheduling meetings, making travel arrangements and managing documentation
  • Responded to emails and other correspondence to facilitate communication and enhance business processes
  • Answered phone calls and addressed customer questions and concerns to promote satisfaction and continued business
  • Served as point of contact between clients and CEO
  • Coordinated domestic travel logistics including flight itineraries, hotel reservations and car services.

Dance and Theatre Instructor

Sunshine Coast Dance Institution
01.2014 - 12.2018
  • Planned routines for recitals, competitions and performances
  • Created healthy and safe learning environment for all students by implementing class rules and promoting mutual respect and gentle discipline
  • Planned, prepared, and delivered lesson plans
  • Communicated with students and parents in person, via email, and by phone to resolve issues and answer questions
  • Worked in team-based environment to uphold quality and continuity of service to clients
  • Tailored each class to meet student needs and abilities and allow dancers to progress at comfortable pace
  • Covered safety and health guidelines to avoid injury and inform students fully on risks associated with dance
  • Collaborated with colleagues to share ideas and resources to enhance student experience and success.

Sales Assistant

Gelatissimo (Gelato Store)
09.2014 - 06.2017
  • Assisted customers with prompt and polite support
  • Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff
  • Communicated orders to vendors, scheduling carriers for pickup if needed
  • Reduced risks by maintaining clean and organised work environment
  • Performed open and close of business
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs
  • Operated POS system with 100% accuracy.

Education

Classic, Hybrid and Volume Lash Extentions -

Rome Studio

Lash Lift and Lash Botox -

Boo Beauty Bar

Brow shaping, waxing, tint and henna -

Koko Lashes and Brows

Brow Lamination -

Claudia Odey Brow Couture

Brow Lamination, shaping, waxing, tint and dye -

Kobi Lee Brow Academy

Skills

  • Customer consulting
  • Assessing outcomes
  • Client relationship-building
  • Outstanding client retention
  • Works well as part of a team
  • Reliable and punctual
  • Superb time management
  • Excellent communication skills
  • Attention to detail
  • Maintaining a clean workspace
  • Skilled and demonstrated Classic, Hybrid and Volume lash application and retention
  • Expert lash lift and lash botox
  • Proficient Brow Lamination
  • Excellent Brow shaping and waxing, tint, dye and henna

References

  • Rosemary Mackenzie, Goddess, +61 414 674 464, mackenzieprivate@bigpond.com
  • Carly Rankin, TFT Sports and Event Management, +61 413 879 500, littlejobbo@hotmail.com

Timeline

Lash and Brow Artist

Self-Employed
10.2020 - Current

Personal Assistant

TFT Sports And Event Management
11.2017 - 12.2019

Retail Sales Associate

Goddess, Clothing And Accessories
09.2015 - 11.2020

Sales Assistant

Gelatissimo (Gelato Store)
09.2014 - 06.2017

Dance and Theatre Instructor

Sunshine Coast Dance Institution
01.2014 - 12.2018

Classic, Hybrid and Volume Lash Extentions -

Rome Studio

Lash Lift and Lash Botox -

Boo Beauty Bar

Brow shaping, waxing, tint and henna -

Koko Lashes and Brows

Brow Lamination -

Claudia Odey Brow Couture

Brow Lamination, shaping, waxing, tint and dye -

Kobi Lee Brow Academy

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Maddison Leahy