Summary
Overview
Work history
Education
Skills
Timeline
Generic
Maddie Grainger

Maddie Grainger

Cardiff,Cardiff

Summary

  • Skilled customer service agent with extensive experience providing first-class service within office and call centre settings. Consistently exceeds expectations with dedicated work ethic and passion for helping people. Committed to professional development, achieving strong results and applying consistent best practices.
  • Dependable Sales Assistant offering outstanding levels of service through helpful, effective communication. Bringing a can-do attitude to all tasks, ensuring jobs are completed accurately and efficiently for continued customer and management satisfaction.
  • Capable Bartender passionate about serving in warm, efficient and courteous manner while exceeding customer expectations and maintaining poise and sense of humour in demanding environments. Strong history of exceptional service in pub/restaurant establishments.

Overview

6
6
years of professional experience
7
7
years of post-secondary education

Work history

Bar Associate

Wetherspoons
Cardiff / Watford, Cardiff / Hertfordshire
02.2020 - Current
  • Retained in-depth bar and menu item knowledge, providing expert recommendations to suit guest taste.
  • Maintained bar stocks, replenishing daily as necessary.
  • Followed safe serving requirements, monitoring guest behaviour and discontinuing service to inebriated customers.
  • Refused drinks service to guests without appropriate proof of age.
  • Neatly set tables before guests' arrival, preparing and setting cutlery and refilling condiments.
  • Collected cash payments, processing and providing correct change and receipts using Point Of Sale (POS) systems.
  • Worked in two pubs as well as Wetherspoons Head Office in Watford where I was in charge of the canteen.
  • Within this role, I was responsible for making orders, stocking canteen, as well as working alongside Wetherspoon Kitchen team in Head Office where I continually observed and advised the team.

Customer Service Agent

Brook Street working at Camelot Head Office
Watford, Hertfordshire
06.2020 - 08.2023
  • My day to day duties included handling a high volume of inbound calls from players/retailers.
  • I was responsible for solving queries from players and retailers where locked accounts would need reopening, password resets were needed, as well as passing calls on to teams related to fraudulent activity.
  • Delivered consistently excellent customer service to guarantee positive company experiences.
  • Collaborated well with other customer agents to deliver consistent service across various platforms.

Sales assistant

Debenhams
Watford, Hertfordshire
12.2017 - 01.2020
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Provided service with a smile, offering courteous, helpful advice to best meet customer needs.
  • Accepted and processed cash, cheque, card and mobile payments using POS systems.
  • Worked energetically to maintain efficient operations during peak trading hours.
  • Received and processed product returns.
  • Enhanced visual merchandising by maintaining replenishment and presenting items according to style guides.

Education

Certificate of Higher Education - English Literature

Cardiff University
Cardiff
09.2021 -

A-Levels - Classical Civilisation, English Literature, Law

St Dominic's Sixth Form College
Middlesex
09.2019 - 08.2021

GCSEs -

Westfield Academy
Watford
09.2013 - 08.2018

Skills

  • Friendly
  • Sales experience
  • Organised and reliable
  • Outstanding customer service
  • Suggestive selling
  • Strong communication
  • Courteous
  • Expert multitasker
  • Enthusiastic communicator
  • Customer retention
  • Diary management
  • Excellent telephone and email etiquette
  • Microsoft Office
  • Answering incoming calls
  • Sorting mail
  • Self-directed
  • Staff motivation
  • Strong problem solver

Timeline

Certificate of Higher Education - English Literature

Cardiff University
09.2021 -

Customer Service Agent

Brook Street working at Camelot Head Office
06.2020 - 08.2023

Bar Associate

Wetherspoons
02.2020 - Current

A-Levels - Classical Civilisation, English Literature, Law

St Dominic's Sixth Form College
09.2019 - 08.2021

Sales assistant

Debenhams
12.2017 - 01.2020

GCSEs -

Westfield Academy
09.2013 - 08.2018
Maddie Grainger