Madalina Claudia Sirbu
Nottingham
Summary
A versatile and dedicated Customs Team Leader with extensive experience regarding customs process. A team player and an independent thinker, with valuable analytical, problem-solving and decision making skills, now seeking a related position, where experience and expertise can bring immediate value.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
Work history
Customs Team Leader
Mondelez International
01.2024 - 03.2025
- Apply and maintain customs authorizations and licenses (Approved exporter, IPR, OPR, CFSP)
- Managing internal monthly post clearance audits for imported goods to ensure customs compliance and duty accuracy
- Managing duty payments and monitor duty deferment accounts
- Managing RGR Returned goods relief process for Ireland and for EU post Brexit movements
- Continuous improvement to achieve best practice standardization
- Working alongside our local European export operations team to ensure customs compliance
- Constant review of all aspects related to changes in Customs legislation
- Manage awareness of procedural changes across all relevant departments and countries at Mondelez in relation to customs & international trade procedures
- Managing a duty mitigation strategy
- Support the Customs Compliance controls
- Manage HMRC customs periodic audits
- Ensure customs operational compliance across Mondelēz business in the UK, covering all product categories
- Manage customs related operational activities in the UK
- Support Day to day Customs Operations for import requirements especially for road & sea freight movements in the UK
- Maintain SOP including flowcharts for customs import procedures in line with Customs Brokerage service
- Develop and implement company policies and procedures designed to achieve full compliance with Customs laws and regulations for import & export documentation requirements
- Handling Customs queries / supporting with Day-to-Day operations import
- Liaise with the Customs Brokers
- Managing effective relationships with Government Authorities involved in Trade compliance
- Verify and maintain Tariff Classification
- Liaise with the following business partners: Customs Authority HMRC / Customs Agents/ Suppliers-carriers/ MU - plant teams / BU / DCs / WHs
- Attend industry seminars to maintain knowledge and for networking purposes
- Maintain up-to-date knowledge of EU & UK Customs and as well as import and export commodity codes
- Assist with the development of a digital platform for customs if required
- Monitor, verify, update, analyse and report on our company’s customs KPIs and introduce corrective actions to continuously improve our customs operations
- Coordinate customs service providers (customs brokers) to ensure punctual, timely and in-full customs clearances, in accordance to our standard operating procedures
- Communicate with internal stakeholders on duty spend, quality issues, and other losses while permanently analyzing the root causes of recurring problems
- Participate in project-related and ad hoc tasks in particular in connection with (CI) projects and tenders and customs management
- Extensive knowledge of customs Laws and Regulations
- Experience in customs and logistic
- Action oriented, proactive and resourceful in solving problems
- Can-do attitude and ability to work in a fast-paced environment
Branch Customs Supervisor
Europa Worldwide
05.2023 - 12.2023
- Managing and auditing the brokerage files and the internal and external logistics providers to ensure the smooth operational processes for the compliance of the goods movement into and out of the UK
- To ensure the branch personnel are adhering to the prescribed process and are performing the task to the highest level of compliance
- To provide an excellent service and speak to customers proactively by assisting them with their queries, sharing your knowledge and expertise and instilling customer confidence
- Troubleshooting, problem solve and proactively manage the compliance of the entire process within the branch
- To work with all necessary elements of the Road Business to deliver compliance with the overall objective of achieving 100% compliance for all declarations created
- To effectively communicate ideas, concepts, and process internally customers and suppliers
- To be the main expert for Branch of the import and export procedures by providing a detailed understanding of key principles for the role such as tariff classification and duty structures, valuation, origin, export controls and specialist regimes (for example, CFSP, IPR, OPR or similar)
- To formulate, implement and review customs processes for the Branch
- To resolve compliance problems, actively seeking innovative solutions to customer problems using expertise and skill
- To create, develop and maintain any necessary training documentation to ensure compliance with the clearance process
- To identify strengths and weaknesses and deliver training and guidance to ensure the Branch has sufficient level of customs knowledge
- To develop and maintain both new and existing customer relationships, proactively speaking with customers to assist with queries, and share knowledge and expertise
- Undertake any other duties as requested by their line manager, commensurate with the role
Team Leader Customs Brokerage
Expeditors
01.2022 - 05.2023
- Allocating workloads within team to ensure smooth operations during peak activity or staff absence
- Ensure smooth and timely freight process flow
- Preparing various customs documents for international transportation
- Ensure accurate and timely client billing
- Ensure accurate and timely data entry into our operating system
- Interacting with our customers in arranging their international shipments, meeting customer service standards
- Meeting compliance at all times to regulations
- Understanding department process flow, constantly looking for areas of improved efficiency
- Ensure all customers standard operating procedures are followed
- Meeting KPI standards
- Monitoring shipment reports to ensure total customer satisfaction
- Overseas communications
- Building and maintaining strong relationships with customers and governmental Customs organizations
- Monitoring undischarged Transit forms
- Monitoring duty deferment usage and levels
- Assisting the manager and supervisor in timely responding to requests for information and with market competitive pricing matching the scope of service required by the customer
- Participating to the transition of new business/ updates to existing business
- Maintaining a positive relationship with the Trade Compliance Manager and support all compliance efforts and trainings
Customs Coordinator
Logik Logistics International Limited
12.2020 - 01.2022
- Research and resolve any customer complaints on customs related and operation issues
- Ensure of all classification instructions for all shipments and all customers
- Deep understanding of HMRC regulation, process, procedure and policies
- Capable of process high volumes of transitions
- Manage and create all relevant customs documentation
- Highly organised, with good planning and communication skills
- Works with attention to details
- Relationship built with some brokers in France, Switzerland, Italy, Romania, Germany
Customs and Excise Duty
Royal Mail
08.2017 - 12.2020
- Customs Import / Export
- Helping to prevent the importation of illegal and/or dangerous goods including firearms, drugs, alcohol
- Make sure that any goods imported into the UK are liable for import VAT
- Working with BORDER FORCE
- Documents Check
- Tariff Exchange
- Responsible for invoices
- Problem solving
- Time management
Education
Business Management -
Buckinghamshire New University
01.2019 - 01.2022
Skills
- Highly organised and able to multitask
- Project and process management skills
- Strong communication skills
- Problem solving
- Strategy, Direction and Delivery
- Building and managing key relationships
- Deep understanding of CDS
- Customer service
- Extensive knowledge of customs Laws and Regulations
- Developing and Implementation
- Time management
- Attention to detail
- Brokerage technical skills
Custom
Full driving licence with UK eligibility., Any reference requests will be responded to immediately.
Timeline
Customs Team Leader
Mondelez International
01.2024 - 03.2025
Branch Customs Supervisor
Europa Worldwide
05.2023 - 12.2023
Team Leader Customs Brokerage
Expeditors
01.2022 - 05.2023
Customs Coordinator
Logik Logistics International Limited
12.2020 - 01.2022
Business Management -
Buckinghamshire New University
01.2019 - 01.2022
Customs and Excise Duty
Royal Mail
08.2017 - 12.2020
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