Macy Marsh
Walkden,Manchester
Summary
Diligent and dependable with positive attitude towards maintaining cleanliness and order. Possesses strong organisational skills and ability to work with minimal supervision. Committed to ensuring welcoming and spotless environment in any role.
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Resourceful employee with outstanding knowledge to develop and maintain healthy customer pipeline. Consistently works to attract new business opportunities. Talent in administrative oversight processes and customer service improvements.
Overview
8
8
years of professional experience
6070
6070
years of post-secondary education
Work History
Volunteer
Wrea Green Equitation Centre
Blackpool, Blackpool
10.2016 - 03.2017
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Maintained horse health by administering medications, supplements and first aid treatments.
- Ensured proper grooming for horses, leading to improved coat condition.
- Prepared tack for rides, ensuring smooth experience for riders.
- Assisted in training exercises for enhanced horse skills.
- Performed dietary management tasks, resulting in healthier horses.
- Conducted daily checks on horses to detect early signs of illness or injury.
- Supported team by demonstrating respect and willingness to help.
- Consistently arrived at work on time and ready to start immediately.
- Cleaned work areas and equipment to maintain faultless hygiene standards.
Restaurant assistant - Evening role
Bon Appetite
Blackpool, Blackpool
05.2021 - 05.2024
- Enhanced customer satisfaction by providing top-notch service.
- Simplified food preparation procedures for increased kitchen efficiency.
- Ensured a clean and organised dining area with regular cleaning duties.
- Provided assistance to chefs to streamline the cooking process.
- Took food orders, resulting in accurate and timely service.
- Maintained stock inventory for sufficient supplies during peak hours.
- Communicated effectively with customers for improved rapport and repeat business.
- Resolved complaints promptly, leading to enhanced customer trust.
- Coordinated with staff members to ensure smooth restaurant operations.
- Managed cash transactions with accuracy, maintaining financial integrity of the establishment.
- Facilitated smooth shifts by managing reservations efficiently.
- Created an inviting atmosphere through friendly interaction and prompt service.
- Collaborated with kitchen staff for seamless coordination between front and back of house.
- Set tables correctly, enhancing presentation standards of the restaurant.
- Adhered strictly to health and safety regulations, ensuring a safe environment for both staff and customers.
- Positively impacted customers and team members with can-do attitude.
- Assisted in preparation of meals to exact recipes.
Housekeeping attendant - Early Morning Role
Garstang Country Hotel
Blackpool, Blackpool
05.2022 - 07.2024
- Maintained pristine room conditions by thorough cleaning and sanitation.
- Enhanced guest comfort through meticulous bed making and linen changing.
- Ensured spotless bathrooms for better hygiene standards.
- Promoted a clean environment with daily vacuuming of all rooms.
- Restocked essential supplies timely to avoid guest inconvenience.
- Executed proper waste management, contributing to a healthier living space.
- Delivered superior service by responding promptly to guest requests.
- Improved room appeal through strategic arrangement of furnishings and decoratives.
- Assisted in laundry operations for smooth functioning of housekeeping services.
- Complied with hotel policies diligently, promoting professionalism at work place.
- Reported any maintenance issues immediately, preventing further damage or discomfort.
Nail technician - Part Time
Annacliffe Care Home
Blackpool, Blackpool
10.2021 - 05.2022
- Maintained high standards of cleanliness and sanitation in the salon by adhering to health and safety regulations.
- Enhanced client satisfaction by providing manicure, pedicure, and nail art services tailored to individual preferences.
- Boosted salon's reputation for creativity with innovative nail design techniques.
- Offered personalised consultations for clients desiring unique nail designs.
- Reduced supply waste by carefully monitoring usage of nail products during procedures.
- Performed routine equipment maintenance to ensure tools were safe and effective for use.
- Developed long-term relationships with clients resulting in increased repeat business by offering exceptional customer service.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Displayed energy and enthusiasm in fast-paced environment.
- Oversaw daily operations to achieve high productivity levels.
Nail technician - Part Time
Infinity Hair, Nails and Beauty
Blackpool, Blackpool
05.2022 - 07.2023
- Maintained high standards of cleanliness and sanitation in the salon by adhering to health and safety regulations.
- Enhanced client satisfaction by providing manicure, pedicure, and nail art services tailored to individual preferences.
- Boosted salon's reputation for creativity with innovative nail design techniques.
- Offered personalised consultations for clients desiring unique nail designs.
- Fostered a relaxing atmosphere through friendly interaction with clients whilst performing nail treatments.
- Booked and managed customer appointments using in house system.
- Trained junior team members in beauty principles and specific techniques.
- Advised customers on optimal products and services to support long-term beauty goals.
Education
GCSEs - Maths, English, Science, History, Geography
Blackpool Aspire Academy
BlackpoolNVQ Level 2 - Nail Services
Blackpool and The Fylde College
BlackpoolNVQ Level 2 - Mental First aid
Realise Training
BlackpoolSkills
- Customer Service
- Documentation development
- Housekeeping
- Issue resolution
- Complaint resolution
- Cleaning quality assessments
- Complaint handling
- Room security
- COVID-19 cleaning protocol knowledge
- Assertiveness
- Tailored customer service
- Strong work ethic
- Front desk communications
- Sound judgement
- First aid training
- Communication
Affiliations
- I have a passion for Horses and the hard work that comes with it, including Mucking out, Grooming, Feeding, and yes, even riding. This is not a hobby for the faint hearted. My other interests include Swimming and ice Skating.
Timeline
Housekeeping attendant - Early Morning Role
Garstang Country Hotel
05.2022 - 07.2024
Nail technician - Part Time
Infinity Hair, Nails and Beauty
05.2022 - 07.2023
Nail technician - Part Time
Annacliffe Care Home
10.2021 - 05.2022
Restaurant assistant - Evening role
Bon Appetite
05.2021 - 05.2024
Volunteer
Wrea Green Equitation Centre
10.2016 - 03.2017
GCSEs - Maths, English, Science, History, Geography
Blackpool Aspire Academy
NVQ Level 2 - Nail Services
Blackpool and The Fylde College
NVQ Level 2 - Mental First aid
Realise Training
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