Macy Kirk
Southend-on-Sea,Essex
Summary
Dedicated mental health professional with extensive expertise in suicide risk assessment, crisis intervention, and child and adolescent therapy. Proficient in cognitive behavioural therapy and person-centred counselling, with a strong focus on building rapport and maintaining confidentiality. Demonstrates multicultural sensitivity and awareness, complemented by knowledge of psychopharmacology and mindfulness-based cognitive therapy. Adept at utilising therapeutic software to enhance client assessment and records keeping. Committed to advancing therapeutic practices through self-awareness and continuous professional development.
Overview
6
6
years of professional experience
9
9
years of post-secondary education
1
1
Certification
Work history
Trainee therapist
Mind
Basildon, Essex
02.2024 - Current
- Collaborated with multidisciplinary teams to provide holistic care.
- Employed mindfulness techniques with clients, reducing their stress levels significantly overtime.
- Demonstrated empathy and understanding to encourage client self-expression.
- Utilised various therapeutic approaches, broadening treatment options for patients.
- Managed caseloads effectively under supervision of experienced therapists, demonstrating organisational ability.
- Built strong relationships with clients for increased trust and open communication.
- Adhered to ethical guidelines in all interactions, promoting professionalism and respect within the therapy space.
- Underwent regular supervision sessions to ensure adherence to best practice standards.
- Completed continuous professional development courses, enhancing knowledge and skills in the field of psychotherapy.
Telephonist
AC Taxi
Southend-On-Sea, Essex
09.2021 - 05.2025
- Maintained up-to-date knowledge of company policies to provide accurate information.
- Provided relevant information to customers swiftly, improving overall satisfaction rates.
- Scheduled bookings using software tools whilst adhering to business protocols.
- Routed emergency calls appropriately without delay, safeguarding public safety and welfare.
- Prioritised tasks during peak times, leading to increased efficiency.
- Managed high volume of incoming calls promptly, ensuring exceptional customer service.
Mental Health Helpliner
Mind
Basildon, Essex
02.2024 - 07.2024
- Assisted distressed callers by providing emotional support and immediate help.
- Trained new helpline workers, enhancing the team's overall effectiveness.
- Handled high-stress situations for improved caller wellbeing.
- Offered empathetic support for enhanced caller comfort during distressing times.
- Conducted risk assessments for determining immediate danger levels accurately.
- Utilised active listening skills to understand caller's issues quickly.
- Referred callers to relevant external agencies for further assistance if needed.
- Managed difficult conversations whilst remaining calm and composed under pressure.
- Maintained confidentiality whilst handling sensitive information about callers.
- Adhered strictly to safeguarding policies, prioritising caller welfare at all times.
- Listened to clients' current struggles to signpost relevant support.
Waitress
Bentley's Cafe
Rayleigh, Essex
04.2022 - 09.2023
- Provided recommendations on specials or seasonal offerings for increased sales revenue.
- Met special dietary requests with careful preparation and presentation of dishes.
- Assisted with inventory management, streamlined restaurant operations.
- Maintained a clean and organised dining area for customer comfort.
- Improved customer satisfaction by providing efficient and friendly service.
- Advanced team efficiency by assisting in training new waitstaff members.
- Optimised workflow in busy periods through successful coordination with the kitchen staff.
Beauty therapist
Beauty-Lashious Beauty & Training Salon
Westcliff-on-Sea, Southend-on-Sea
04.2019 - 09.2019
- Maintained professional client records for effective treatment tracking.
- Adapted beauty treatments to address individual client needs.
- Managed appointment scheduling efficiently, minimising wait times for clients.
- Promoted healthy skin habits through educational consultations.
- Facilitated a relaxing environment with calming aromatherapy techniques.
- Implemented hygienic practices to maintain a clean treatment space.
- Provided exceptional customer service, ensuring repeat client bookings.
- Maintained knowledge of current treatment procedures and products, providing customers with expert advice.
- Sterilised and maintained beauty tools and technologies to increase equipment lifespan and cut supply costs.
Education
GCSEs -
The Sweyne Park School
Rayleigh, Essex 09.2013 - 04.2018
NVQ Level 2 - Beauty Therapy
South Essex College
Southend-on-Sea 09.2018 - 05.2019
Diploma of Higher Education - Psychology and Sociology
South Essex College
Southend-on-Sea 09.2021 - 05.2022
Bachelor of Science - Counselling
The University of East London
London 09.2022 - 05.2025
Skills
- Records keeping
- Suicide risk assessment
- Confidentiality adherence
- Multicultural sensitivity and awareness
- Knowledge of psychopharmacology
- Person-Centred therapy proficiency
- Mindfulness-Based cognitive therapy
- Experience with therapeutic software
- Child and adolescent therapy
- Cognitive Behavioural Therapy
- Self-awareness
- Person-centred counselling
- Building rapport
- Client assessment
- Confidentiality maintenance
- Crisis Intervention
Certification
Counselling Children and Young People, Basildon Mind, June 2025
Addiction Workshop and Case Study, Basildon Mind, March 2025
Level 2 Certificate in Understanding Domestic Abuse, Early Education Development NCFE/CACHE, August 2024
Mindfulness-Based Cognitive Therapy Course, University of East London, July 2024
Peer Mentoring Programme, BSc Counselling, University of East London, February 2024
TQUK Level 2 Certificate in Understanding Behaviour that Challenges, August 2023
Applied Suicide Intervention Skills Training, Living Works UK-EU, July 2024
Timeline
Trainee therapist
Mind
02.2024 - Current
Mental Health Helpliner
Mind
02.2024 - 07.2024
Bachelor of Science - Counselling
The University of East London
09.2022 - 05.2025
Waitress
Bentley's Cafe
04.2022 - 09.2023
Telephonist
AC Taxi
09.2021 - 05.2025
Diploma of Higher Education - Psychology and Sociology
South Essex College
09.2021 - 05.2022
Beauty therapist
Beauty-Lashious Beauty & Training Salon
04.2019 - 09.2019
NVQ Level 2 - Beauty Therapy
South Essex College
09.2018 - 05.2019
GCSEs -
The Sweyne Park School
09.2013 - 04.2018
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