Macy Hopkins
Ackworth,Pontefract
Summary
Enthusiastic, proactive individual with excellent attention to detail. Skilled in customer interactions with three years experience in various customer service roles, enabling a variety of transferable skills. Demonstrates eagerness to learn, expand skills and achieve quality standards
Overview
3
3
years of professional experience
1
1
Certification
Work History
Paralegal
Cordus Law
05.2025 - Current
- Streamlined administrative tasks for increased efficiency in office operations.
- Organised client files, ensuring easy access to vital information.
- Navigated legal databases proficiently, retrieving relevant precedents swiftly.
- Maintained confidentiality of all sensitive information to uphold ethics standards.
- Managed a high volume of cases simultaneously, demonstrating strong organisational skills.
- Updated legal databases to improve information retrieval.
- Communicated pertinent information to clients via phone, email and mail.
- Built positive client relationships to increase satisfaction and retention.
- Resolved file-related queries via telephone and email effectively.
Front of House Coordinator
Oulton Hall Hotel
07.2024 - 12.2025
- Met incoming customers with professional approach and provided friendly, knowledgeable assistance
- Organised and updated weekly schedules and monthly calendar obligations for various levels of management and junior staff
- Filed and maintained invoices, customer records and other paperwork to facilitate ease of retrieval
- Answered and directed incoming calls to relevant staff members using multi-line telephone system
- Delivered polite, professional customer service to enhance business reputation through positive first impressions
- Collaborated effectively with customers and staff to maintain smooth-running company operations
- Welcomed guests and clients in friendly, positive manner
- Handled incoming telephone calls, taking accurate messages and relaying to personnel to support timely communication
IT Help Desk Agent
Fujitsu
03.2025 - 05.2025
- Worked on multiple tasks simultaneously, demonstrating strong time management skills.
- Documented each service ticket accurately, maintaining a comprehensive database of issues and resolutions.
- Resolved complex technical problems for improved system performance.
- Provided expert advice, enhancing users' understanding of IT systems.
- Managed high volumes of help desk requests to ensure user satisfaction.
- Guided users through step-by-step solutions with clear communication skills.
- Maintained professional attitude whilst handling high-pressure situations efficiently.
Bar Staff
Rogerthorpe Manor Hotel
12.2024 - 03.2025
- Completed end-of-day cleaning duties, leaving the bar ready for next day's trade.
- Served customers to foster a friendly atmosphere.
- Kept records of tabs accurately, avoiding monetary discrepancies.
- Ensured customer satisfaction by providing excellent service.
- Handled cash transactions to ensure accurate accounting.
- Restocked bar efficiently during busy periods.
- Managed bar inventory for efficient operation.
- Cleaned and sanitised bar area, maintaining high standards of hygiene.
- Rotated stock regularly, reducing waste from expired products.
- Prepared beverages, ensuring consistent quality.
Crew Member
McDonalds
07.2022 - 07.2024
- Employed multitasking skills to switch fluidly between various activities and cope with high demand
- Handled customer complaints, using excellent problem-solving skills to resolve issues efficiently
- Delivered fast, accurate service for positive customer experience
- Offered flexibility to work changing breakfast, lunch and dinner shifts
- Actioned managerial feedback quickly to achieve performance goals
- Accommodated guests with food allergies or intolerances
- Stayed up-to-date on company updates, changes and developments to comprehensively address customer queries
- Assisted in training new employees to aid overall team performance
- Drove team success by completing allocated tasks quickly and accurately
Education
Distinction * - Psychology
Minsthorpe Community College
Pontefract06-2024
B - Criminology
Minsthorpe Community College
Pontefract06-2024
C - English Langauge
Minsthorpe Community College
Pontefract06-2024
8 - Mathematics
Minsthorpe Community College
Pontefract06-2022
7 - Biology
Minsthorpe Community College
Pontefract06-2022
7 - Physics
Minsthorpe Community College
Pontefract06-2022
6 - Chemistry
Minsthorpe Community College
Pontefract06-2022
7 - French
Minsthorpe Community College
Pontefract06-2022
7 - History
Minsthorpe Community College
Pontefract06-2022
8 - English Literature
Minsthorpe Community College
Pontefract06-2021
8 - English Language
Minsthorpe Community College
PontefractSkills
- Time management
- Client communication
- Fast learner
- Adaptability
- Microsoft Office
- Communication skills
- Determined
- Focused and driven
Certification
- Full UK Driving Licence
Timeline
Paralegal
Cordus Law
05.2025 - Current
IT Help Desk Agent
Fujitsu
03.2025 - 05.2025
Bar Staff
Rogerthorpe Manor Hotel
12.2024 - 03.2025
Front of House Coordinator
Oulton Hall Hotel
07.2024 - 12.2025
Crew Member
McDonalds
07.2022 - 07.2024
Distinction * - Psychology
Minsthorpe Community College
B - Criminology
Minsthorpe Community College
C - English Langauge
Minsthorpe Community College
8 - Mathematics
Minsthorpe Community College
7 - Biology
Minsthorpe Community College
7 - Physics
Minsthorpe Community College
6 - Chemistry
Minsthorpe Community College
7 - French
Minsthorpe Community College
7 - History
Minsthorpe Community College
8 - English Literature
Minsthorpe Community College
8 - English Language
Minsthorpe Community College
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