Summary
Overview
Work history
Education
Skills
Hobbies/Interests
Timeline
Generic

Macy Elliott

Coventry,West Midlands

Summary

I have developed a strong professional background in face to face interactions within multiple environments. My experience has required me to follow procedures and processes accurately, managing sensitive information responsibly and maintaining high standards of service while working well under pressure. I am driven and understand the importance of abiding by compliance and doing the right thing. I communicate clearly with customers, colleagues and other individuals where I ensure information which I share is distributed in a straightforward and transparent manner. I work well both independently and as part as a team. I am proactive in developing my skills, and responding positively to change and feedback.

Organised Support Assistant with talent for improving workflow and boosting team efficiency. Enhanced support processes, leading to smoother daily operations and increased client satisfaction. Known for excellent communication and problem-solving skills, consistently helping colleagues and clients achieve their goals.

Overview

5
5
years of professional experience

Work history

Personal care and support assistant

Mrs Roberta Evatt
Coventry , West Midlands
01.2021 - 10.2025

Supported a vulnerable adult in all aspects of personal care and daily living activities.

Accompanied client to hospital appointments, ensuring safe transportation.

  • Boosted customer satisfaction with particular attention to detail in administrative tasks.
  • Organised necessary paperwork for meetings; supported efficient decision-making processes.
  • Assisted my vulnerable adult with day-to-day tasks, promoting a collaborative work environment.
  • Dealt with correspondence, ensuring clear and effective communication throughout the organisation.

Book Keeping

Mr Barry Elliott
Coventry , West Midlands
06.2023 - 06.2024

Drafted quotations and invoices using Microsoft Word and Excel to ensure accuracy.

Inputted sales figures into spreadsheets for weekly and monthly analysis.

Planned daily tasks to optimise organisational workflow.

Coordinated with engineers and communicated project updates to customers.

Scheduled calls with external companies to order parts and materials.

  • Supported administrative tasks to maintain accurate financial tracking and reporting.
  • Handled daily bookkeeping tasks, ensuring organised records.

Education

GCSEs - Mathematics

Caludon Castle
Coventry
03/2025 - 05/2025

GCSEs - English Language

Caludon Castle
Coventry
03/2025 - 05/2025

GCSEs - English Literature

Caludon Castle
Coventry
04/2024 - 08/2024

GCSEs - Science

Caludon Castle
Coventry
04/2024 - 08/2024

GCSEs - Health and Social

Caludon Castle
Coventry
04/2024 - 08/2024

GCSEs - Photography

Caludon Castle
Coventry
04/2024 - 08/2024

BTEC - Travel and Tourism

Caludon Castle
Coventry
03/2025 - 05/2025

BTEC - EPQ (Criminology)

Caludon Castle
Coventry
03/2025 - 05/2025

Skills

- Clear and professional communication skills with customers and my colleagues

- Strong listening skills to understand enquiries and resolve issues appropriately

- Empathetic and patient when dealing with a wide range of diverse people

- Consistently deliver high standards of service while managing multiple priorities

- Resolving issues efficiently and leaving members with a positive experience

-Follow procedures, processes and regulations carefully and accurately

- Responsibility when handling sensitive information and tasks

- Work strongly as part of a team

- Supporting my colleagues and contributing to my companies shared goals

- Adapt quickly to change and new systems

- Willing to learn and proactively seek feedback from my line manager and colleagues to improve my performance

- Comfortable working in fast paste environments

- Take ownership of my own tasks

- Stay calm and focused when resolving issues under pressure

- Excellent organisation skills

- Good attention to detail

Hobbies/Interests

- Gym

-Socialising with loved ones

- Going out for food

- Running 

-Reading


Timeline

Book Keeping

Mr Barry Elliott
06.2023 - 06.2024

Personal care and support assistant

Mrs Roberta Evatt
01.2021 - 10.2025

GCSEs - Mathematics

Caludon Castle
03/2025 - 05/2025

GCSEs - English Language

Caludon Castle
03/2025 - 05/2025

GCSEs - English Literature

Caludon Castle
04/2024 - 08/2024

GCSEs - Science

Caludon Castle
04/2024 - 08/2024

GCSEs - Health and Social

Caludon Castle
04/2024 - 08/2024

GCSEs - Photography

Caludon Castle
04/2024 - 08/2024

BTEC - Travel and Tourism

Caludon Castle
03/2025 - 05/2025

BTEC - EPQ (Criminology)

Caludon Castle
03/2025 - 05/2025
Macy Elliott