Summary
Overview
Work history
Education
Skills
Languages
Timeline
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Macy Chu

Machester,Salford

Summary

Detail-oriented professional with extensive experience in legal support, financial reporting, and global due diligence. Skilled in drafting legal documents, analyzing data with Oracle NetSuite and CRM systems, and coordinating with clients, counsel, and stakeholders to ensure compliance and efficiency. Adept at streamlining processes, managing complex schedules, and delivering client-focused solutions, with a proven ability to adapt to new technologies and enhance team productivity.

Overview

9
9
years of professional experience

Work history

Seeding Administrator

AQA
Manchester
04.2025 - 06.2025
  • Facilitated remote standardization meetings with examiners, ensuring consistent alignment with assessment criteria and enhancing marking reliability.
  • Guided lead examiners during marking periods, resolving queries to improve accuracy and streamline processes.
  • Monitored and evaluated examiner performance by sampling scripts, ensuring compliance with marking standards and strengthening quality control.
  • Maintained proactive communication with team members, delivering detailed progress reports and escalating issues promptly to uphold process integrity.
  • Streamlined document retrieval by designing organized filing system, reducing access time and boosting efficiency.
  • Resolved minor technical issues swiftly, minimizing workflow disruptions and maintaining operational continuity.
  • Enhanced record-keeping systems through meticulous attention to detail, ensuring accuracy and accessibility of critical data.
  • Handled sensitive information with discretion, maintaining strict confidentiality in compliance with protocol.

Data Administrator

Direct Heating Spares Limited
Chorley
11.2022 - 05.2023
  • Conducted in-depth analysis of existing databases, recommending and implementing improvements that enhanced data accuracy and system performance.
  • Researched and validated boiler spare part details using internal systems and external sources, ensuring 100% accuracy in product data.
  • Performed thorough checks on counterparty data, identifying and correcting errors to ensure completeness and compliance with organizational standards.
  • Collaborated with suppliers to resolve data mismatches, streamlining communication and reducing discrepancies.
  • Organized and maintained product files and documentation, improving accessibility and retrieval efficiency.
  • Enhanced data quality by designing and implementing rigorous validation checks, reducing error rates.
  • Troubleshot and resolved complex database issues, minimizing system outages and ensuring operational continuity.

Exams Coordinator - Statistics

The Royal College of Anaesthetists
London
12.2021 - 04.2022
  • Maintained and updated multiple-choice question (MCQ) banks, producing high-quality exam papers for assessments, ensuring accuracy and alignment with curriculum standards.
  • Configured formulas in examination spreadsheets and mail-merge documents, streamlining result processing and reducing errors.
  • Developed and maintained Excel spreadsheets and charts for statistical analysis of faculty examinations, providing actionable insights to support decision-making.
  • Provided expert support and analysis for examination standard setting and prize winner tracking, ensuring compliance with Angoff referencing and institutional standards.
  • Served as Lead Administrator for Final MCQ Examination, overseeing end-to-end processes for candidates, ensuring timely and accurate delivery.
  • Collaborated with CRQ administrator to compile and verify final written scores, improving result accuracy and turnaround time.
  • Acted as invigilator for examinations and managed data entry into college database, maintaining 100% data integrity.
  • Co-managed exams helpdesk, handling email and telephone queries promptly and resolving 80% of issues within 24 hours.
  • Liaised with core groups to ensure standard setting and Angoff referencing processes were executed effectively, enhancing examination quality.

Researcher

Central Business Information Limited
Hong Kong
01.2020 - 03.2021
  • Delivered comprehensive due diligence services to local clients, ensuring compliance and risk mitigation for business transactions.
  • Conducted in-depth research across diverse business sectors in 192 countries, synthesizing complex data to support strategic decision-making.
  • Coordinated and executed data analysis and research projects, delivering tailored solutions to meet client-specific requirements.
  • Authored and edited high-quality due diligence reports, ensuring accuracy, clarity, and alignment with client expectations.
  • Managed diverse ad hoc assignments, demonstrating adaptability and delivering results under tight deadlines.
  • Supported remote due diligence projects, collaborating effectively with global teams to ensure timely and accurate deliverables.

Commission Processor and Global Support

IP Global Limited
Hong Kong
12.2018 - 01.2020
  • Developed and delivered financial reports, including commission forecasts, project-based payouts, cancelled units, and regional sales figures, driving informed decision-making.
  • Analyzed sales and financial data using Oracle NetSuite, identifying trends and delivering actionable recommendations to optimize business outcomes.
  • Reviewed and validated distribution agreements, employment contracts, and SLAs, ensuring compliance and accuracy in high-stakes documentation.
  • Calculated commissions for external distributors and staff, ensuring timely and accurate payments across complex compensation structures.
  • Created sales pipelines and commission statements, streamlining sales tracking and financial reporting processes.
  • Designed and maintained efficient filing systems and databases for payment records, enhancing data accuracy and retrieval efficiency.
  • Managed complex special cases (e.g., payment agent changes, tier promotions, clawback payments), ensuring seamless resolution.
  • Resolved queries from sales consultants and distributors, improving client satisfaction and operational efficiency.
  • Leveraged CRM systems to track and update sales activities, improving data accuracy and team collaboration.
  • Rapidly adapted to new technologies, enhancing workflow efficiency and team productivity.
  • Verified financial and sales data for accuracy and completeness, maintaining high standards of data integrity.

Legal Executive

Munros
Hong Kong
10.2017 - 07.2018
  • Supported legal cases involving employee compensation and personal injuries, ensuring accurate case preparation and client support.
  • Drafted and proofread critical correspondence and court documents, including Lists of Documents, Earnings, and Consent Summons, ensuring precision and compliance.
  • Maintained and updated schedules of special damages, ensuring accurate financial tracking for legal proceedings.
  • Coordinated scheduling for meetings, court dates, and case deadlines, optimizing workflow efficiency.
  • Liaised with counsel, clients, and experts to arrange meetings and facilitate seamless case progression.
  • Monitored billable hours and oversaw accurate bill preparation, ensuring timely and compliant invoicing.

Legal Executive

Szwina Pang, Edward Li & Co.
Hong Kong
12.2016 - 10.2017
  • Supported legal cases involving employee compensation and personal injuries, ensuring thorough case preparation and client satisfaction.
  • Drafted and proofread correspondence and court documents, ensuring accuracy and compliance with legal standards.
  • Managed schedules of special damages, ensuring accurate financial tracking for legal proceedings.
  • Coordinated scheduling and meetings with counsel, clients, and experts, optimizing case progression and stakeholder communication.
  • Developed and managed client care packages, enhancing client experience and support during legal proceedings.
  • Tracked billable hours and oversaw accurate bill preparation, ensuring timely and compliant invoicing.

Legal Secretary

Pansy Leung, Tang & Chua Solicitors
Hong Kong
01.2016 - 10.2016
  • Executed general secretarial tasks, including photocopying and scanning, maintaining organized and efficient office environment.
  • Streamlined lawyer workload by efficiently managing client queries and concerns, enhancing client satisfaction and team productivity.
  • Accurately transcribed legal dictations, ensuring precision in documentation for legal proceedings.
  • Provided comprehensive administrative support to a team of solicitors, increasing operational efficiency and case throughput.
  • Contributed to building management and land law cases, supporting case preparation and documentation.
  • Liaised with clients and building management consultants to obtain instructions and supporting documents, ensuring seamless case progression.
  • Coordinated with court clerks at the Lands Tribunal to facilitate case management and compliance.
  • Drafted and issued notices of renovation contribution and letters of demand, ensuring accuracy and legal compliance.
  • Prepared final payment notices and bills of costs, enabling timely and accurate financial settlements.
  • Registered memoranda of charge and charging orders with the Land Registry, ensuring compliance with legal protocols.
  • Drafted settlement agreements and legal documents, including witness statements, summons, affirmations, and charging orders, maintaining high standards of accuracy.
  • Filed and served legal documents, including drafting affirmations of service, ensuring adherence to court procedures.

Education

Bachelor of Arts - Business (with Law)

Northumbria University
Newcastle upon Tyne

Skills

  • Financial Reporting and Forecasting
  • Data Analysis (Excel, Oracle NetSuite)
  • CRM Systems (Salesforce, HubSpot)
  • Due Diligence and Risk Mitigation
  • Contract and SLA Review
  • Schedule and Database Management
  • Client Care and Stakeholder Communication

Languages

English
Fluent
Chinese (Cantonese)
Native
Chinese (Mandarin)
Fluent

Timeline

Seeding Administrator

AQA
04.2025 - 06.2025

Data Administrator

Direct Heating Spares Limited
11.2022 - 05.2023

Exams Coordinator - Statistics

The Royal College of Anaesthetists
12.2021 - 04.2022

Researcher

Central Business Information Limited
01.2020 - 03.2021

Commission Processor and Global Support

IP Global Limited
12.2018 - 01.2020

Legal Executive

Munros
10.2017 - 07.2018

Legal Executive

Szwina Pang, Edward Li & Co.
12.2016 - 10.2017

Legal Secretary

Pansy Leung, Tang & Chua Solicitors
01.2016 - 10.2016

Bachelor of Arts - Business (with Law)

Northumbria University

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