Mackenzie Duncan

• Assisted in preparation of High Court prosecutions, coordinating case materials, organising evidence, and supporting management of multiple active cases
• Engaged with vulnerable witnesses, applying clear, sensitive communication and maintaining strict confidentiality at all times
• Handled high-volume workload and competing deadlines, consistently delivering accurate work in a fast-paced, high-pressure environment

• Provided tailored, solution-focused support to a high volume of customers, consistently delivering excellent service in a fast-paced environment
• Resolved complex customer queries and conflicts, using clear communication and sound judgement to reach effective outcomes
• Developed strong understanding of AI and emerging technologies, confidently explaining complex features in a clear and engaging way to customers with varying levels of knowledge

● Drafted legal documents and correspondence, ensuring precision and adherence to legal standards.

● Maintained and organised case files for efficient access and management.

• Provided attentive customer service in a boutique retail environment, supporting sales and building strong client relationships.
• Coordinated operational processes, including preparing and dispatching international online orders with accuracy and efficiency.
• Maintained responsibility for daily cash handling and store standards, ensuring financial accuracy and an organised retail space.

• Maintained excellent service standards in a fast-paced hospitality environment, contributing to a positive customer experience.
• Handled customer inquiries and complaints with professionalism, resolving issues effectively.
• Directed front-of-house operations and worked closely with kitchen and bar teams to ensure efficient service delivery.

• Led a team to consistently achieve sales targets while maintaining high customer satisfaction levels.
• Managed inventory and aligned visual merchandising with brand standards.
• Trained and mentored new team members, fostering a collaborative team culture.